Shaw Mobile Brand Sunset FAQ

General FAQ
Service and Activation FAQ
Account FAQ

Starting July 21, 2023, we will begin reaching out to Shaw Mobile customers who have not yet transferred their mobile service to Rogers as part of the next phase of our migration campaign.

Since our previous phase kicked off on June 6, we’ve been sending marketing emails to current Shaw Mobile customers to encourage them to switch their service to Rogers via phone/chat or in a Rogers retail location. We’re now ready to introduce a new approach that will make the process simple and easy by providing customers with a service transfer kit via Direct Mail that includes a new Rogers SIM card.

Customers will also be advised of a service end date for their Shaw Mobile account. They will need to complete the transfer process prior to that date to avoid any service interruptions, as their lines will be auto-migrated to Rogers on that date if they don’t take action

This change in approach is designed to drive more urgency and increase the number of migrations we’re completing on a week-to-week basis, as well as ensuring customers are aware that this is a mandatory transition.

Similar to previous phases, Shaw Mobile customers can migrate their service over to the Rogers coast-to-coast mobile network while keeping their same mobile number(s) and paying the same plan price they do today.

Once moved to an equivalent plan, Shaw Mobile customers will immediately begin enjoying the benefits of being connected to the Rogers mobile coast-to-coast network at no additional cost. What’s more, the migration to an equivalent plan will also come with a five-year price guarantee effective until April 3, 2028.

In advance of transfer kits being delivered to customers, they will receive an email from Rogers with the details of their Rogers mobile equivalent plan and pricing. This email includes a copy of their Wireless Service Agreement, the Rogers Terms of Service, Acceptable Use Policy, and Privacy Policy.

General FAQ

Effective Tuesday, June 6, 2023, we began inviting Shaw Mobile customers to transfer their mobile service to Rogers. Customers have been given the opportunity to migrate their service over to the Rogers coast-to-coast wireless network while keeping their same mobile number and paying the same plan price they do today.

Starting July 21, 2023, we will begin messaging Shaw Mobile customers who have not yet transferred their mobile service to Rogers as part of the next phase of our migration campaign. This involves sending emails to notify customers of their equivalent Rogers plans (based on their current Shaw Mobile plan), a scheduled end date for their Shaw Mobile service (date their lines will be auto-migrated to Rogers), and a Direct Mail service transfer kit (including a new Rogers SIM card) for each line on their Shaw Mobile account.

Existing Shaw Mobile customers will see their services migrated over to an equivalent Rogers mobile plan at the same rate, which will also come with a five-year price guarantee effective until April 3, 2028.

These comparable plans will not be eligible for device financing and will not include features such as Roam Like Home. These will be Bring Your Own Device (BYOD) plans only.
If you are a Shaw Mobile customer who has not yet transferred your mobile service to Rogers, you will be sent an email that includes the details of your Rogers mobile equivalent plan and pricing, as well as a copy of your Wireless Service Agreement, the Rogers Terms of Service, Acceptable Use Policy, and Privacy Policy. You will then receive a service transfer kit by mail, including a new Rogers SIM card that will allow you to transfer your line to Rogers.

There will be separate kits sent for each line on your account. Every kit is designed for a specific phone number. To protect your security, the transfer kit will only be compatible with the mobile device currently used with the associated phone number. If a Rogers transfer kit is lost, damaged, or not delivered, you can visit a Rogers retail location, bringing along your Shaw Mobile account number, postal code, and two (2) pieces of ID, and we will assist you in transferring your service. Only Primary Account Holders are permitted to complete an in-store transfer.

If you have not yet received your new Rogers Wireless Service agreement by email or your service transfer kit by mail but would like to request a transfer to Rogers right away, you can also visit a Rogers retail location with your Shaw Mobile account number, postal code, and two (2) pieces of ID, or contact Rogers over the phone at 1-844-551-1957 or by chat at rogers.com/support/shaw/mobile and provide your telephone number to begin the transfer process.
After receiving a service transfer kit for your Shaw Mobile lines, you’ll receive an SMS message advising you of your Shaw Mobile service end date. You are required to follow the instructions in your kit to complete the transfer process by that date, including switching out your Shaw Mobile SIM card for a new Rogers SIM card, to avoid any interruptions to your mobile service.

If you have multiples lines on your Shaw Mobile account, you will need to migrate all lines at the same time. This ensures you will not experience any service interruptions on any lines when you switch your account to Rogers.

If no action is taken by your scheduled Shaw Mobile service end date, any active lines on your Shaw Mobile account will be auto-transferred to Rogers and your Shaw Mobile service will stop working. At that point, you will need to insert your new Rogers SIM card to start using your new Rogers mobile service.

Once the transfer to your Rogers plan is complete, make sure to set-up a MyRogers account and update your billing details, including setting up any pre-authorized payments. Please pay any remaining Shaw Mobile account balance.

These emails will continue being distributed to Shaw Mobile customers throughout the coming months. All Shaw Mobile customers will eventually need to make the move to Rogers Mobile.

Once the transfer to a Rogers Shaw plan is complete, make sure to set-up the MyRogers App and update your billing details, and pay any remaining Shaw Mobile account balance.
Shaw Mobile customers who migrate over to Rogers will be automatically assigned an equivalent plan. Your plan’s monthly fee will be the same or better than what you had with Shaw Mobile. The pre-discount plan value is higher because we have added in additional features, including US roaming exclusively for Shaw Mobile customers. Your discount is also higher to ensure your net monthly fees stay the same.

Your plan pricing is guaranteed for the next five years (through April 3, 2028) as long as you maintain your current eligibility for any discounts (for example, enrollment in automatic payments and maintaining your current Shaw Internet subscription).

Alberta customers paying $0 for the monthly “By the Gig” plan will continue to have provincial 9-1-1 fees discounted to maintain the $0 rate.

We are aware that some Shaw Mobile customers may have a special promotional discount with their service. These discounts will be added to your new Rogers plan within a few days of moving to Rogers. The discount should appear either on your first or second Rogers bill and will be backdated to your Rogers activation date.

Please note that any add-on subscriptions are not transferred over and will need to be signed up for after the transfer. This includes Phone Protection plan subscribers, so you will need to re-enroll on a Rogers Device Protection plan if you are interested in this option. Bring Your Own Device (BYOD) enrollment is now open and will be available through March 31, 2024.

Service and Activation FAQ

You’ll receive notifications about your scheduled transfer to Rogers, including an SMS message advising you of your auto-transfer date, which is when your Shaw Mobile service will end and your Rogers mobile service will be activated. You are required to follow the instructions in your kit to complete the transfer process by that date, including switching out your Shaw Mobile SIM card for a new Rogers SIM card, to avoid any interruptions to your mobile service.

If no action is taken by the Shaw Mobile service end date, any active lines on your Shaw Mobile account will be auto-transferred to Rogers and your Shaw Mobile service will stop working. At that point, you will need to insert your new Rogers SIM card to start using your new Rogers Mobile.
IPR is an accessibility service for people who have hearing and speech disabilities. Both Rogers and Shaw offer this service. To use IPR, you will need to register for a free account. There should be no impact to your service, but we recommend that all IPR users complete a self-test after transferring to Rogers. Shaw Mobile customers who have registered for IPR should be able to continue to use their IPR app as is. If you do run into any issues, please visit www.rogers.com/accessibility/hearing-speech/wireless to re-subscribe.
T911 is an accessibility service for people who have hearing and speech disabilities. It allows people to communicate with emergency services via text. To use T911, a customer must be registered and Shaw Mobile users moving to Rogers must re-register after the service transfer date. It’s a free wireless service and the registration process is simple. Go to https://www.rogers.com/accessibility/hearing-speech/wireless/text-with-911

Account FAQ

If you have a remaining MyTab balance for any devices financed through Shaw Mobile, we are working on a solution to transfer the amount to your Rogers account to continue monthly payments. You can expect to receive an invitation by the end of 2023 to complete your transfer of service once we finalize this process.

If you prefer to transfer your service to Rogers earlier, any remaining MyTab balances will be added to your final Shaw Mobile invoice as a lump sum and will need to be paid off to close out your Shaw Mobile account.

You can check your current MyTab balance under My Plan and Device using MyShawMobile.
As of July 11, 2023, Shaw Go WiFi has been rebranded to Rogers WiFi Hotspots. If you migrate from Shaw Mobile to Rogers, you will retain Rogers WiFi Hotspot access via the ShawOpen network as long as you remain a Shaw Internet customer.

Shaw Mobile customers who migrate to Rogers may need to re-authenticate their device to Shaw Go WiFi the next time they are at a ShawOpen hotspot. If you have never used your existing mobile device on the Shaw Go WiFi network in the past, you will be prompted to authenticate it on the RogersOpen network the first time you use a hotspot.
Billing details, including automatic payments, will not carry over. Customers can confirm their billing preferences while switching to Rogers in any Rogers retail location or by setting up ebilling through their MyRogers account.

No. Billing details, including automatic payments, will not carry over. You can confirm your billing preferences while switching to Rogers in any Rogers retail location, through the Rogers contact centre, or by setting up ebilling through their MyRogers account.

To maintain your existing pricing, including your $5 auto-pay discount, please ensure you set up automatic payments within 60 days after migrating to Rogers. Visit rogers.com/autopay for more info.

While your Shaw Mobile billing preferences will be preserved (eBilling and paper billing), we are encouraging all Rogers subscribers to transition to eBilling. If you are currently receiving a paper bill for your Shaw Mobile service, you should expect a notice to switch to our convenient eBilling option within the next few months.

Shaw Mobile Brand Sunset FAQ

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