Mobile Articles

Quick Answer: Why does WiFi on my phone switch to cellular data?

Many newer devices have a feature that will automatically connect to your cellular network if you have a poor WiFi connection. For example, if you're too far away from a Shaw Go WiFi hotspot to maintain a strong connection your device may automatical... Read more

Can I use iMessage or RCS (Rich Communications Service) without a data plan?

To use iMessage or RCS you need an internet connection (with a Shaw Mobile data plan or WiFi). Without a data plan or WiFi connection, you will get an error message while sending. To prevent error messages, you can either: Turn off your data connecti... Read more

How to: Set up your new Shaw Mobile Device

If your Shaw Mobile device was shipped to you from a Shaw retail location or by one of our In-Home sales associates, you’ll find information regarding your new Shaw Mobile account and setting up your new device below. Shaw Mobile In-Home Sales Progra... Read more

Quick Answer: How do I report spam text messages?

Get a malicious spam message to your mobile? You can easily report the message to help update spam filters for all Shaw Mobile customers. Solution Forward the spam message to the short code 7726 (SPAM). Don't respond to the message, responding let's ... Read more

Shaw Mobile: Device Care app

The Shaw Mobile Device Care app provides a personalized device care experience - allowing you to scan and diagnose your device for issues, offering smart recommendations and step-by-step instructions to optimize your device. Visit the Apple App Store... Read more

Shaw Mobile: Roaming Passes

Stay connected wherever you go. Get a roaming pass for extra data, calling, and texting while travelling. Our roaming passes are available for all plans. Visit the Shaw Mobile website for the latest roaming passes. Making Calls while Roaming Internat... Read more

Shaw Mobile: Group Messaging

Group Messaging is the ability to send text, picture and video messages between multiple recipients of a group conversation using multimedia messaging (MMS). In order to have a successful group conversation, it requires all recipients of the message ... Read more

How To: Change your SIM Card in My Shaw Mobile

Shaw Mobile is dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details. To maintain your account safety and protect you from SIM Swap fraud, your SIM card can only be changed in My Shaw Mob... Read more

Shaw Mobile: Email to Text Service

The text to email/email to text service allows you to conveniently send and receive emails using text messages instead of using your cellular data. The recipient will receive your text message as an email and their email response will be received as ... Read more

Shaw Mobile: Lost or Stolen Device

If your device is lost or you suspect it’s been stolen, suspend your service immediately to protect your account from unauthorized usage. Reporting a Lost or Stolen Device If your device is lost or you suspect it’s been stolen, we recommend: Suspendi... Read more

Mobile Articles

Mobile Articles

Top Mobile Articles

49 Articles

Quick Answer: Why does WiFi on my phone switch to cellular data?

Can I use iMessage or RCS (Rich Communications Service) without a data plan?

How to: Set up your new Shaw Mobile Device

Quick Answer: How do I report spam text messages?

Shaw Mobile: Device Care app

Shaw Mobile: Roaming Passes

Shaw Mobile: Group Messaging

How To: Change your SIM Card in My Shaw Mobile

Shaw Mobile: Email to Text Service

Shaw Mobile: Lost or Stolen Device