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56 Articles

Quick Answer: Can I suspend my Shaw Mobile account?

Yes! We have two options if you're looking to temporarily suspend your Shaw Mobile service. Note: For details on how to suspend your Shaw Internet, TV, or Home Phone service, click here. How to suspend your Shaw Mobile service Option 1: Vacation Pass... Read more

About: Introduction of Alberta’s, 368, Area Code

The demand for telecommunications services in Alberta continues to grow and a new area code has been added to ensure adequate availability of telephone numbers. Alberta now has a total of five area codes, including 403, 587, 780, 825 and its most rec... Read more

About: VoLTE Roaming

VoLTE Roaming allows you to continue experiencing all the VoLTE features like improved call quality, faster call setup times and using LTE voice and data at the same time, all while roaming on another network. Wireless providers in the U.S. (includin... Read more

About: 3G Network Shutdown in the USA

Wireless providers in the U.S. (including Puerto Rico and U.S. Virgin Islands) will be shutting down their 3G networks on July 1st, 2022. Customers travelling to the U.S. may be affected and should review the below prior to travel. Services in Canada... Read more

About: Secure Forms

Secure Forms provide an added layer of security to prevent fraud and reduce the potential for mishandling of sensitive credit card information. Shaw Mobile will send a secure link to customers via email, instructing customers to complete and submit a... Read more

About: BlackBerry Decommissioning Legacy Devices

As of January 4, 2022, BlackBerry will be decommissioning their legacy services. Devices running these legacy services and software through any carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-... Read more

How to: Set up your new Shaw Mobile Device

If your Shaw Mobile device was shipped to you from a Shaw retail location or by one of our In-Home sales associates, you’ll find information regarding your new Shaw Mobile account and setting up your new device below. Shaw Mobile In-Home Sales Progra... Read more

Quick Answer: How do I report spam text messages?

Get a malicious spam message to your mobile? You can easily report the message to help update spam filters for all Shaw Mobile customers. Solution Forward the spam message to the short code 7726 (SPAM). Don't respond to the message, responding let's ... Read more

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