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Shaw Mobile Brand Sunset FAQ

General FAQ Service and Activation FAQ Account FAQ Starting July 21, 2023, we will begin reaching out to Shaw Mobile customers who have not yet transferred their mobile service to Rogers as part of the next phase of our migration campaign. Since our ... Read more

Wireless Public Alerting (WPA) FAQs

The Alert Ready system allows notifying authorities from federal, provincial and territorial governments to issue a wide range of public safety and emergency messages directly to your mobile device. To receive Wireless Public Alerting (WPA), your pho... Read more

About 988 Suicide Prevention Crisis Helpline

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. Reach out for help, whenever you need it. About the 9-8-8 Suicide Crisis Helpline As a Telecommunications service pr... Read more

Quick Answer: Can I suspend my Shaw Mobile account?

Yes! We have two options if you're looking to temporarily suspend your Shaw Mobile service. Note: For details on how to suspend your Shaw Internet, TV, or Home Phone service, click here. How to suspend your Shaw Mobile service Option 1: Vacation Pass... Read more

About: Introduction of Alberta’s, 368, Area Code

The demand for telecommunications services in Alberta continues to grow and a new area code has been added to ensure adequate availability of telephone numbers. Alberta now has a total of five area codes, including 403, 587, 780, 825 and its most rec... Read more

About: VoLTE Roaming

VoLTE Roaming allows you to continue experiencing all the VoLTE features like improved call quality, faster call setup times and using LTE voice and data at the same time, all while roaming on another network. Wireless providers in the U.S. (includin... Read more

About: 3G Network Shutdown in the USA

Wireless providers in the U.S. (including Puerto Rico and U.S. Virgin Islands) will be shutting down their 3G networks on July 1st, 2022. Customers travelling to the U.S. may be affected and should review the below prior to travel. Services in Canada... Read more

About: Secure Forms

Secure Forms provide an added layer of security to prevent fraud and reduce the potential for mishandling of sensitive credit card information. Shaw Mobile will send a secure link to customers via email, instructing customers to complete and submit a... Read more

About: BlackBerry Decommissioning Legacy Devices

As of January 4, 2022, BlackBerry will be decommissioning their legacy services. Devices running these legacy services and software through any carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-... Read more

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