Mobile Articles

Wireless Public Alerting (WPA) FAQs

The Alert Ready system allows notifying authorities from federal, provincial and territorial governments to issue a wide range of public safety and emergency messages directly to your mobile device. To receive Wireless Public Alerting (WPA), your pho... Read more

Quick Answer: Is the 9-8-8 suicide prevention service implemented in Canada?

While the 9-8-8 suicide prevention service is not available yet in Canada, help is still available. You can call Canada’s suicide prevention service at 1-833-456-4566. Adults can text 741741 and youth can text 686868. Quebec residents can text 1-855-... Read more

Quick Answer: Can I suspend my Shaw Mobile account?

Yes! We have two options if you're looking to temporarily suspend your Shaw Mobile service. Note: For details on how to suspend your Shaw Internet, TV, or Home Phone service, click here. How to suspend your Shaw Mobile service Option 1: Vacation Pass... Read more

About: Introduction of Alberta’s, 368, Area Code

The demand for telecommunications services in Alberta continues to grow and a new area code has been added to ensure adequate availability of telephone numbers. Alberta now has a total of five area codes, including 403, 587, 780, 825 and its most rec... Read more

About: VoLTE Roaming

VoLTE Roaming allows you to continue experiencing all the VoLTE features like improved call quality, faster call setup times and using LTE voice and data at the same time, all while roaming on another network. Wireless providers in the U.S. (includin... Read more

About: 3G Network Shutdown in the USA

Wireless providers in the U.S. (including Puerto Rico and U.S. Virgin Islands) will be shutting down their 3G networks on July 1st, 2022. Customers travelling to the U.S. may be affected and should review the below prior to travel. Services in Canada... Read more

About: Secure Forms

Secure Forms provide an added layer of security to prevent fraud and reduce the potential for mishandling of sensitive credit card information. Shaw Mobile will send a secure link to customers via email, instructing customers to complete and submit a... Read more

About: BlackBerry Decommissioning Legacy Devices

As of January 4, 2022, BlackBerry will be decommissioning their legacy services. Devices running these legacy services and software through any carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-... Read more

Quick Answer: Why does WiFi on my phone switch to cellular data?

Many newer devices have a feature that will automatically connect to your cellular network if you have a poor WiFi connection. For example, if you're too far away from a Shaw Go WiFi hotspot to maintain a strong connection your device may automatical... Read more

Can I use iMessage or RCS (Rich Communications Service) without a data plan?

To use iMessage or RCS you need an internet connection (with a Shaw Mobile data plan or WiFi). Without a data plan or WiFi connection, you will get an error message while sending. To prevent error messages, you can either: Turn off your data connecti... Read more

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Wireless Public Alerting (WPA) FAQs

Quick Answer: Is the 9-8-8 suicide prevention service implemented in Canada?

Quick Answer: Can I suspend my Shaw Mobile account?

About: Introduction of Alberta’s, 368, Area Code

About: VoLTE Roaming

About: 3G Network Shutdown in the USA

About: Secure Forms

About: BlackBerry Decommissioning Legacy Devices

Quick Answer: Why does WiFi on my phone switch to cellular data?

Can I use iMessage or RCS (Rich Communications Service) without a data plan?