The Shaw Mobile Device Care app provides a personalized device care experience - allowing you to scan and diagnose your device for issues, offering smart recommendations and step-by-step instructions to optimize your device. Visit the Apple App Store... Read more
Stay connected wherever you go. Get a roaming pass for extra data, calling, and texting while travelling. Our roaming passes are available for all plans. Visit the Shaw Mobile website for the latest roaming passes. Making Calls while Roaming Internat... Read more
Group Messaging is the ability to send text, picture and video messages between multiple recipients of a group conversation using multimedia messaging (MMS). In order to have a successful group conversation, it requires all recipients of the message ... Read more
Shaw Mobile is dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details. To maintain your account safety and protect you from SIM Swap fraud, your SIM card can only be changed in My Shaw Mob... Read more
The text to email/email to text service allows you to conveniently send and receive emails using text messages instead of using your cellular data. The recipient will receive your text message as an email and their email response will be received as ... Read more
If your device is lost or you suspect it’s been stolen, suspend your service immediately to protect your account from unauthorized usage. Reporting a Lost or Stolen Device If your device is lost or you suspect it’s been stolen, we recommend: Suspendi... Read more
Shaw Mobile’s trade-in program could save you up to $300 on your next device purchase. Our trade-in program is available in-store, to both new and existing customers, as an easy on the spot transaction. Want more great reasons to trade-in your old de... Read more
Already a Shaw residential customer in Alberta or British Columbia? We’re making it easier than ever to switch to Shaw Mobile by waiving certain sign-up requirements and instead using your account history, plus ongoing relationship with Shaw to deter... Read more
Shaw Mobile offers a variety of Add-Ons and One-Time Passes to keep you connected whether you’re travelling throughout Canada, visiting international destinations, or making calls to international phone numbers. If you would like to subscribe to an A... Read more
When changing phone numbers, including when you port in your phone number from a previous wireless provider, your phone may show the old phone number. This could impact your ability to use certain services such as iMessage, RCS, and Facetime. On All ... Read more
Shaw Mobile offers a variety of options to keep you connected while travelling throughout Canada, visiting International destinations and to make calls to International phone numbers. You may need to enable International Roaming in My Shaw Mobile. Na... Read more
Shaw Mobile’s MyTab program lets you reduce the upfront cost of purchasing a device by taking advantage of a monthly payment program that spreads out payments over a 24-month term. For available MyTab offers, check out our Devices page. MyTab Eligibi... Read more
To address the needs and concerns of all our customers, Shaw Mobile provides the following services for customers with disabilities: Teletypewriter – TTY Service 7-1-1 IP Relay Service Directory Assistance Alternative Format Documentation For detaile... Read more
Shaw Mobile offers IP Relay to deaf and hard-of-hearing individuals to place and receive text-based relay calls from their mobile device or personal computer. IP to Voice calls within North America are free of charge to the IP caller. International a... Read more
Shaw customers in wireless coverage areas of Alberta and British Columbia may be eligible for a discount on select Shaw Mobile rate plans when they also subscribe to a qualifying residential Internet plan. About the Shaw Mobile Discount Program If yo... Read more
Shaw Mobile provides flexible, smart, postpaid rate plans that fit a broad range of connectivity needs. We know that mobile rate plans can be confusing, so we want to provide all the information you need right here, to help you find the one that best... Read more
Shaw Mobile is Canada’s newest wireless service built with Internet at the center of the experience and designed to seamlessly enable total connectivity. Shaw Internet customers get access to a fast 4G LTE wireless network that combines our Fibre+ In... Read more
Text to Landline messaging allows you to send a text message from your Shaw Mobile phone to any landline phone in Canada or the United States. Text messages are converted into voice messages for the recipient. How it Works Once a Text to Landline mes... Read more
The Call Control suite of services is included with all Shaw Mobile rate plans and provides access to enhanced features that add flexibility to your wireless experience. Call Control includes the following five (5) services: Caller ID Missed Call Ale... Read more
While Shaw Mobile supports premium SMS and calls, it is important to note that use of these services may incur additional fees beyond your monthly rate plan and Add-Ons. Short Codes Short codes are premium SMS messages that are used for many value-ad... Read more
See below for details on how to dial international calls from your Shaw Mobile device while in Canada or roaming outside of Canada. International Long Distance Rates When placing an international long distance call (within Canada or roaming), long di... Read more
Data caps are designed to prevent you from incurring unwanted data overages by limiting data spending while travelling or when purchasing additional data. At Shaw Mobile, there are two types of data caps: National (on the Shaw or Nationwide network) ... Read more
Voicemail service is included with all Shaw Mobile rate plans and allows callers to leave you a message when you’re unavailable. Included Voicemail Service by Rate Plan The Voicemail service included with your Shaw Mobile rate plans varies by plan ty... Read more
Visual Voicemail is available for all Shaw Mobile rate plans and is an Add-On feature that allows customers to easily access their voicemail messages directly from their device, without having to dial-in. Voicemail messages are downloaded to your dev... Read more
The Alert Ready system allows notifying authorities from federal, provincial and territorial governments to issue a wide range of public safety messages directly to your mobile device. Government officials developed and agreed on a specific list of a... Read more
Enhanced 9-1-1 (E9-1-1) is a service that provides additional information to 9-1-1 operators about your location when making an emergency call from a mobile phone. In the event that you are unable to provide the operator with information about your l... Read more
The Fair Usage Policy limits Data, Talk or Text usage within a billing cycle. Fair Usage Policy All services provided to you by Shaw Mobile are intended for your personal use and not for commercial use or resale. Sharing, selling or reselling the ser... Read more
Call Forwarding is included as a feature with all Shaw Mobile rate plans and is part of our Call Control suite of services. Call Forwarding lets you redirect incoming calls from your Shaw Mobile phone number to another Canadian phone number. Learn mo... Read more
Device manufacturers offer a minimum one-year limited warranty that covers defects, beginning on the original date of purchase. The original bill of sale may be required to prove warranty validity. Some devices may be subject to alternative warranty ... Read more
Our return policy is designed to be simple and easy. If you find that Shaw Mobile product(s) are not meeting your expectations, follow these instructions to return your Shaw Mobile device. What is your Return / Exchange Policy? Within 15 days, if you... Read more