As of January 4, 2022, BlackBerry will be decommissioning their legacy services. Devices running these legacy services and software through any carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-... Read more
Many newer devices have a feature that will automatically connect to your cellular network if you have a poor WiFi connection. For example, if you're too far away from a Shaw Go WiFi hotspot to maintain a strong connection your device may automatical... Read more
To use iMessage or RCS you need an internet connection (with a Shaw Mobile data plan or WiFi). Without a data plan or WiFi connection, you will get an error message while sending. To prevent error messages, you can either: Turn off your data connecti... Read more
If your Shaw Mobile device was shipped to you from a Shaw retail location or by one of our In-Home sales associates, you’ll find information regarding your new Shaw Mobile account and setting up your new device below. Shaw Mobile In-Home Sales Progra... Read more
Get a malicious spam message to your mobile? You can easily report the message to help update spam filters for all Shaw Mobile customers. Solution Forward the spam message to the short code 7726 (SPAM). Don't respond to the message, responding let's ... Read more
The Shaw Mobile Device Care app provides a personalized device care experience - allowing you to scan and diagnose your device for issues, offering smart recommendations and step-by-step instructions to optimize your device. Visit the Apple App Store... Read more
Stay connected wherever you go. Get a roaming pass for extra data, calling, and texting while travelling. Our roaming passes are available for all plans. Visit the Shaw Mobile website for the latest roaming passes. Making Calls while Roaming Internat... Read more
Group Messaging is the ability to send text, picture and video messages between multiple recipients of a group conversation using multimedia messaging (MMS). In order to have a successful group conversation, it requires all recipients of the message ... Read more
Shaw Mobile is dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details. To maintain your account safety and protect you from SIM Swap fraud, your SIM card can only be changed in My Shaw Mob... Read more
The text to email/email to text service allows you to conveniently send and receive emails using text messages instead of using your cellular data. The recipient will receive your text message as an email and their email response will be received as ... Read more
If your device is lost or you suspect it’s been stolen, suspend your service immediately to protect your account from unauthorized usage. Reporting a Lost or Stolen Device If your device is lost or you suspect it’s been stolen, we recommend: Suspendi... Read more
Shaw Mobile’s trade-in program could save you up to $300 on your next device purchase. Our trade-in program is available in-store, to both new and existing customers, as an easy on the spot transaction. Want more great reasons to trade-in your old de... Read more
Already a Shaw residential customer in Alberta or British Columbia? We’re making it easier than ever to switch to Shaw Mobile by using your ongoing relationship with Shaw to determine eligibility. This sign-up option is currently only available by co... Read more
Shaw Mobile offers a variety of Add-Ons and One-Time Passes to keep you connected whether you’re travelling throughout Canada, visiting international destinations, or making calls to international phone numbers. If you would like to subscribe to an A... Read more
When changing phone numbers, including when you port in your phone number from a previous wireless provider, your phone may show the old phone number. This could impact your ability to use certain services such as iMessage, RCS, and Facetime. On All ... Read more
Shaw Mobile offers a variety of options to keep you connected while travelling throughout Canada, visiting International destinations and to make calls to International phone numbers. You may need to enable International Roaming in My Shaw Mobile. Na... Read more
Shaw Mobile’s MyTab program lets you reduce the upfront cost of purchasing a device by taking advantage of a monthly payment program that spreads out payments over a 24-month term. For available MyTab offers, check out our Devices page. MyTab Eligibi... Read more
To address the needs and concerns of all our customers, Shaw Mobile provides the following services for customers with disabilities: Teletypewriter – TTY Service 7-1-1 IP Relay Service Directory Assistance Alternative Format Documentation For detaile... Read more
Shaw Mobile offers IP Relay to deaf and hard-of-hearing individuals to place and receive text-based relay calls from their mobile device or personal computer. IP to Voice calls within North America are free of charge to the IP caller. International a... Read more
Shaw customers in wireless coverage areas of Alberta and British Columbia may be eligible for a discount on select Shaw Mobile rate plans when they also subscribe to a qualifying residential Internet plan. About the Shaw Mobile Discount Program If yo... Read more
Shaw Mobile provides flexible, smart, postpaid rate plans that fit a broad range of connectivity needs. We know that mobile rate plans can be confusing, so we want to provide all the information you need right here, to help you find the one that best... Read more
Shaw Mobile is Canada’s newest wireless service built with Internet at the center of the experience and designed to seamlessly enable total connectivity. Shaw Internet customers get access to a fast 4G LTE wireless network that combines our Fibre+ In... Read more
Text to Landline messaging allows you to send a text message from your Shaw Mobile phone to any landline phone in Canada or the United States. Text messages are converted into voice messages for the recipient. How it Works Once a Text to Landline mes... Read more
The Call Control suite of services is included with all Shaw Mobile rate plans and provides access to enhanced features that add flexibility to your wireless experience. Call Control includes the following five (5) services: Caller ID Missed Call Ale... Read more
While Shaw Mobile supports premium SMS and calls, it is important to note that use of these services may incur additional fees beyond your monthly rate plan and Add-Ons. Short Codes Short codes are premium SMS messages that are used for many value-ad... Read more
See below for details on how to dial international calls from your Shaw Mobile device while in Canada or roaming outside of Canada. International Long Distance Rates When placing an international long distance call (within Canada or roaming), long di... Read more
Data caps are designed to prevent you from incurring unwanted data overages by limiting data spending while travelling or when purchasing additional data. At Shaw Mobile, there are two types of data caps: National (on the Shaw or Nationwide network) ... Read more
Voicemail service is included with all Shaw Mobile rate plans and allows callers to leave you a message when you’re unavailable. Included Voicemail Service by Rate Plan The Voicemail service included with your Shaw Mobile rate plans varies by plan ty... Read more
Visual Voicemail is available for all Shaw Mobile rate plans and is an Add-On feature that allows customers to easily access their voicemail messages directly from their device, without having to dial-in. Voicemail messages are downloaded to your dev... Read more
The Alert Ready system allows notifying authorities from federal, provincial and territorial governments to issue a wide range of public safety messages directly to your mobile device. Government officials developed and agreed on a specific list of a... Read more
Enhanced 9-1-1 (E9-1-1) is a service that provides additional information to 9-1-1 operators about your location when making an emergency call from a mobile phone. In the event that you are unable to provide the operator with information about your l... Read more
The Fair Usage Policy limits Data, Talk or Text usage within a billing cycle. Fair Usage Policy All services provided to you by Shaw Mobile are intended for your personal use and not for commercial use or resale. Sharing, selling or reselling the ser... Read more
Call Forwarding is included as a feature with all Shaw Mobile rate plans and is part of our Call Control suite of services. Call Forwarding lets you redirect incoming calls from your Shaw Mobile phone number to another Canadian phone number. Learn mo... Read more
Device manufacturers offer a minimum one-year limited warranty that covers defects, beginning on the original date of purchase. The original bill of sale may be required to prove warranty validity. Some devices may be subject to alternative warranty ... Read more
Our return policy is designed to be simple and easy. If you find that Shaw Mobile product(s) are not meeting your expectations, follow these instructions to return your Shaw Mobile device. What is your Return / Exchange Policy? Within 15 days, if you... Read more
Shaw Mobile supports eSIM technology for compatible iOS and Android devices. Embedded SIM or eSIM, is a tiny programmable (and re-writable) digital SIM card that is built into a phone and replaces a physical SIM card with a QR code that allows your d... Read more
Rich Communication Services (RCS) is the next generation of messaging for Android phones. RCS is supported on devices purchased from Shaw, brought to us from other carriers, or purchased directly from the manufacturer. Shaw Mobile supports RCS functi... Read more
Shaw Mobile's network is compatible with a wide array of devices with many enhanced services available to them. Use our Device Compatibility Checker to check your device's compatibility on our network and with enhanced services. Confirming Capability... Read more
There are important limitations to consider when using WiFi Calling to make 9-1-1 calls due to the nature of Voice Over Internet Protocol (VoIP) technology. Emergency calls using VoIP are handled differently than calls made on a mobile network. Your ... Read more
iOS Carrier Bundles provide your iPhone with important Shaw Mobile features and network configurations including WiFi Calling, VoLTE, Shaw Go WiFi authentication, Voicemail, MMS settings, and APN settings. You should automatically receive the latest ... Read more
WiFi Calling is included and available to Shaw Mobile customers with compatible iOS and Android devices. WiFi Calling allows compatible devices to make and receive calls, plus send text, picture, and video messages over a WiFi connection using Voice-... Read more
The Shaw network is equipped with VoLTE (Voice over LTE) technology for improved voice quality, faster call setup times, and the simultaneous use of fast LTE data while you’re on a call. Plus, if your phone is compatible with WiFi Calling, your calls... Read more
If you’ve lost connection to the Shaw Mobile network, your phone may display zero signal bars or show “No Service”. If you are using your phone for the first time in a specific area, there may be factors limiting the mobile network signal from reachi... Read more
If you purchased a compatible phone from another retailer or wireless carrier, you may need to configure the Access Point Name (APN) settings on your device to be able to use data on Shaw Mobile. The APN settings for Shaw Mobile are as follows: APN (... Read more
All Shaw Mobile plans include access to over 450,000 Shaw Go WiFi hotspots across Western Canada. Your Shaw Mobile device is designed to automatically connect and authenticate when you have WiFi turned on and are in-range of the ShawPasspoint or Shaw... Read more
LTE stands for Long Term Evolution and is a 4G (4th generation) network technology that enables data speeds that are several times faster than 3G. With LTE, websites and apps are more responsive, video streams are smoother, and downloads are faster. ... Read more
LAA (License Assisted Access) is a network technology that takes advantage of unlicensed spectrum to provide faster data speeds. Access to LAA LAA allows Shaw Mobile to provide an improved data experience in areas with high network traffic such as ma... Read more
Extended Range LTE is our 700 MHz low-band (Band 13) LTE network that reaches farther and penetrates walls for better coverage in buildings, basements, and elevators. You will automatically connect to Extended Range LTE when using a compatible device... Read more
Whether you’re connected to the Shaw network, Shaw Go WiFi, or one of our partners’ Nationwide mobile networks, we’ve got you covered coast to coast in Canada. Plus, you’ll never get an unexpected data overage charge. About Shaw Mobile's Networks Sha... Read more
5G technology will benefit everything from entertainment and gaming to education and public safety. Over time, 5G will deliver faster speeds, real-time responses and enhanced connectivity, giving businesses and consumers the potential to experience n... Read more