This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to reset your Digital Phone Terminal, please watch the below video.
You can reset the Digital Phone Terminal using the “REBOOT EMTA” or “Reset” pinhole button on the back of the device (see photos below). Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status). Check your phones for a functioning dial tone.
How to reset the Digital Phone Terminal
To reset your DPT, please follow these instructions:
Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602)
Locate the small hole labelled “REBOOT EMTA” or “Reset” on the back of the DPT (see photos below)
Using a pin, depress the button located at the base of this hole for 20 seconds.
You will see the lights on the modem begin to flash as the system resets.
Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status)
Check your phones for a functioning dial tone.
If your phones still do not have access to a working dial tone or the lights indicated above continue to flash, please refer to the How To Remove the Battery from your DPT guide which will walk you through the process of fully resetting your Digital Phone Terminal.