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Download speed dropping to 0.05 Mbps

Liam2
Grasshopper

Since about Thursday my internet speeds have been periodically dropping to 0.05 Mbps (ping and upload are unaffected) at random intervals and remains low until I reboot. Rebooting the router usually fixes the issue but it inevitably happens again.

I did contact tech support and worked through some troubleshooting. They suspected it was a bad coaxial cable but due to covid a tech would be unable to rewire until measures are relaxed.

After the call I tested each coaxial in my house same issue after several hours it would drop. I changed the splitter same issue, I removed the splitter and connected directly to the cable coming into my house. I thought attaching the modem to the line directly had fixed the issue since it was stable for about 8 hours but then the speeds dropped again.

Just not really sure what else to do, as far as I can tell it's either a bad modem or the line coming into my house.

Has anyone experienced similar issues? What was your fix?

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