I'm on a two year contract with Shaw. The contract and pricing is good until later next year.

I recently received a bill for $350 (now overdue), more than twice the amount I'd usually pay. Upon further inspection they just cancelled my contract and promo pricing without warning.

It turns out when I returned a defective Gateway Box (was exchanged for another) someone decided to cancel my contract.

I've contacted live chat and phoned and talked to probably about 8 different agents now. I've been told it will be resolved in 48 hours, then a few days, that they'll call me when it's resolved, that they'll transfer me to someone that can help (just got disconnected), that it'll be resolved in 48 hours (again) and nothing ever gets done.

One agent tried to sell me on a new contract with worse pricing because the old promo is gone and they couldn't reactivate it.

When asking for a manager I was told by an agent that they would call me as soon as I hung up talking to them and it just never happened.

I've filled out the feedback/contact form for customer service and got back a canned e-mail that basically told me to call or use live chat and ask for a manager if needed (which doesn't work). Even though the form takes down your phone number for them to call you and asks what time of day to call.

Is there any way to get through to an actual manager directly without going through front line customer service that can't help? Any other options?