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Not getting IPv4 address

bobbyocto
Grasshopper

Hi, As of 11am yesterday, after working perfectly fine at the new location for more than a month, my devices connected thru the Shaw 600mbps modem are not getting an IPv4 address. However, they seem to be getting an IPv6 address which is largely useless it seems. So im thinking it might be an issue on Shaw's end rather than a technical issue with the modem. The modem btw is one of those tall black ones with two ethernet ports in the back, no brand or model number on them. I tried connecting a computer directly into the modem, same issue, no ipv4 ip, dns or gateway from the shaw dhcp server, but its getting am ipv6.  This after rebooting the modem myself a few times, and also by the chat support tech as well.

Shaw support has booked a tech for Tuesday however thats a lot of time to go without internet especially considering wekends are the busiest for ebay sales.

Hoping someone can come up with a solution that doesnt require a tech

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