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How to set up Harmony Ultimate ONE UNIVERSAL REMOTE

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I have just switched over to Bluesky tv from my Shaw PVRs and have been struggling to connect my universal remote. I have added Arris AX014ANM and Shaw AX014ANM A’s devices and synced it to my remote to watch TV. I do not have any controls for the box.

What am I doing wrong or am I not able to sync the remote to. Ontrol the blue sky box

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