Hi,

I am paying for 1 gb down 100 up.  The upload is very poor, and even on speedtest.net its going 1/3rd of what it should go.  Even slower on other websites.

The upload is spiking downward to 49 Kbps.  The reason I'm posting here, is because the residence has been checked in the past many times, and any problem at this location has been the result of a problem within the node.  When you graph the upload data, it shows major noise in the upload.

Is there any way we can have a shaw plant specialist look into this?  I strongly believe sending someone out to the residence will be a waste of resources.  I am sure a plant specialist would see this immediately, thanks!

Please help!