I am trying to return my old modem. I am supposed to get instructions how to do it with my new modem, I did not. I found instuctions on the Rogers' site how to print a label. It also says that I need to contact an agent before making any returns. I tried to contact an agent and it says that 143 clients are ahead of me. Is there a simpler way to do this? This is ridicoulus, it's just a simple return and I am still a client.