As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority.
Like many other companies in Canada and around the world, we’re monitoring the situation very closely and have contingency plans in place to manage our business, and therefore our customers’ services, should the situation escalate. We will post to our Support page with any updates. Please check back here regularly for more information.
Putting people first
As a precautionary measure, we’ve asked all Shaw employees to stay home if they are feeling unwell for any reason. We’ve increased cleaning and disinfecting protocols in all our offices and retail locations to keep workplaces as clean and sanitary as possible for employees and customers. We have also implemented business travel restrictions and 14-day self-isolation for employees who have returned from a personal trip to one of the impacted countries.
Working with customers
We encourage any customer to proactively contact us if they need to make adjustments to their service in order to address their changing financial or connectivity needs due to COVID-19.
Order from home
If shopping online feels more comfortable and convenient for you, it’s easy to order our products and services from home:
Visit shaw.ca/retail for store details and to stay up to date on location hours and availability as measures in your area change.
We are still available every day to serve customers via online chat, Facebook Messenger, Twitter or phone. We can help with your services as you need. In most cases, services can be ordered or upgraded with easy and convenient self-install options that avoid the need for a technician to visit your home and payments can always be made online.
Pay your bill online
Need to pay your bill? You can make payments through your bank or My Shaw. As well, you can use our automated phone services to make payments at 1-888-472-2222. See our self serve payment options.
No data caps
We do not have data caps on our internet plans. Whether you’re working from home or need to keep the kids entertained, we’re committed to ensuring you have the data you need to continue to live your life.
Contactless technician support
We've made some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless technician support when you need it. Learn more.
Stepping up for all Canadians
During these unprecedented times, Shaw is helping Canadians get the help they need. Click here for more information on how Shaw is helping out.