Service Updates & Outages

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Service Updates & Outages

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service outage

Burnaby (Deer Lake Park) | All Services - Outage (Resolved)

Affected Area: Burnaby (Deer Lake Park area) Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueSky TV, WiFi Access Points Reference Number: INC0605368 Summary: Some customers in [area and city] may b... Read more

service outage

Hinton | All services - Outage (Resolved)

Affected Area: Hinton Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueSky TV, WiFi Access Points Reference Number: INC0605320 Summary: Some customers in Hinton may be experiencing an interruption t... Read more

Maintenance Alert

Aug 21 - Assiniboia | Shaw on Demand Interruption

Affected Area: Assiniboia Affected Services: Shaw on Demand Reference Number: CHG0213187 Date: Aug 21, 2019 Start: 09:00 MT End: 17:00 MT Summary: Some customers may experience an interruption of the affected Shaw services between 9:00 am and 5:00 pm... Read more

Maintenance Alert

Aug 21 - Vancouver (North) | Television Interruption

Affected Area: North Vancouver & Dollarton Affected Services: Digital TV, Gateway, BlueSky TV Reference Number: CHG0207058 Date: Aug 21, 2019 Start: 01:00 MT End: 07:00 MT Summary: Some customers may experience several brief interruptions of Shaw ser... Read more

Service Announcement

Aug 8 | BlueSky TV Enhancements - Now Available in Winnipeg

Starting August 8, 2019, BlueSky TV customers in Winnipeg (and surrounding areas) have access to Cloud PVR functionality, more HD channels, and our new wireless TV box! We first introduced these features to customers in the Calgary area this spring, ... Read more

Service Announcement

Sept 30 | CosmoTV and IFC to cease broadcasting

As of September 30, 2019, Independent Film Channel (IFC) and Cosmopolitan TV (CosmoTV) will cease broadcasting in Canada. This decision was made by Corus Entertainment. These channels will be removed from all lineups across the country and will not b... Read more

Service Announcement

Jul 25 | BlueSky TV Enhancements - Now Available in Edmonton

Starting July 25, 2019, BlueSky TV customers in Edmonton (and surrounding areas) have access to Cloud PVR functionality, more HD channels, and our new wireless TV box! We first introduced these features to customers in the Calgary area this spring, f... Read more

Service Announcement

June to October 2019 | HD Network Upgrades: Lillooet, BC

Between June 4 and October 16, 2019, we will be completing network upgrades for Lillooet, BC. These changes include converting the majority of your Standard Definition (SD) channels to High Definition (HD). The result will be a channel lineup that is... Read more

Service Announcement

May 4 - June 5 | Gateway User Interface Update

Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback surrounding the Guide genre colouring from a previous update. This update will take place automatically between May 4, 2019 and ... Read more