Service Updates & Outages

BC Interior

100 Mile House, Armstrong, Castlegar, Chilliwack, Coldstream, Cranbrook, Creston, Dawson Creek, Elkford, Enderby, Fernie, Fort St. John, Fruitvale, Grand Forks, Harrison Hot Springs, Hope, Invermere, Kamloops, Kelowna, Kimberley, Lumby, Montrose, Nelson, Peachland, Penticton, Prince George, Quesnel, Rossland, Salmon Arm, Spallumcheen, Sparwood, Summerland, Taylor, Trail, Vernon, Warfield, Williams Lake, and nearby communities

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Service Announcements

Rogers together with Shaw product names update

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>Over the coming weeks and months, as Rogers comes together with Shaw, you will notice that our support content will be updated to our new branding for applicable products, hardware, and apps. With these changes, you will not see any impact to your existing services.</P> <P>Customers with the BlueCurve TV experience may soon see an update to their guide and menu appearances to reflect Ignite branding on their TV. There are no changes to how the service works with these updates.</P> </DIV> </DIV>   <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328660713">Updated Terms</H2> <P>See the table below for terms that are changing throughout the Shaw Support site.</P> <TABLE style="border-style: none; width: 100%;" border="0" width="100%"> <TBODY> <TR> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>Before</STRONG></FONT></TD> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>After</STRONG></FONT></TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Hardware</STRONG></TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 3.0 (XB8)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 3) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 2.0 (XB7)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 2) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway (XB6)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">4K Wireless TV Players (Xi6, XiOne)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Entertainment Box</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV Players (XG1v3, XG1v4, XiD)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">TV Player</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 2)</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 1)</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Television</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite TV</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Stream</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Streaming</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Video on Demand / Shaw on Demand</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">On Demand</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Internet</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve Network Security</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Advanced Security</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Home Phone</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI>(Connect via Fibre+ Gateway)</LI> </UL> </TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Home Phone</TD> </TR> <TR> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI><SPAN>(Connect via Digital Phone Terminal)</SPAN></LI> </UL> </TD> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Rogers Home Phone</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Apps</STRONG></TD> </TR> <TR> <TD height="81px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV App</TD> <TD height="81px" style="border-style: solid; border-color: #dddddd;">Ignite TV App<BR /> <UL> <LI>Referred to as "<EM>Ignite TV (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD height="103px" style="border-style: solid; border-color: #dddddd;">BlueCurve Home App</TD> <TD height="103px" style="border-style: solid; border-color: #dddddd;">Ignite HomeConnect App<BR /> <UL> <LI>Referred to as "<EM>Ignite HomeConnect (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Additional Services</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Fibre+ Network</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers Fibre-Powered Network</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Go WiFi</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers WiFi Hotspots</TD> </TR> </TBODY> </TABLE> </DIV> </DIV>  <BR /> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441157032">Related readings</H2>  <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/rogers-shaw-coming-together-faq/ta-p/56371" target="_self">Everything you need to know about Rogers & Shaw</A></LI> <LI><A href="https://support.shaw.ca/t5/mobile-articles/shaw-mobile-brand-sunset-faq/ta-p/58806" target="_self">Shaw Mobile Brand Sunset FAQ</A></LI> </UL> </DIV> </DIV> </DIV>

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Home Phone service updates

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Cable TV service ending in select communities (Rogers Xfinity TV upgrade available)

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>On February 15, 2024, the technology used to deliver cable TV in certain communities will reach the end of its service life and the third-party provider of this technology will no longer support it.</P> <P>We're notifying all impacted customers well in advance of this technology change.</P> <P>Impacted communities:</P> <UL> <LI>Merritt, BC</LI> <LI>Wawa, ON</LI> <LI>Flin Flon, SK</LI> <LI>Creighton, SK</LI> <LI>Thompson, MB</LI> <LI>Stonewall, MB</LI> </UL> <P>If you don’t migrate to a compatible television platform by February 15, 2024, your cable TV box will stop working. You won’t be charged for cable television after that date.</P> <P>To learn more about the benefits and features of upgrading to our best video technology, visit <A href="https://www.shaw.ca/tv" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/tv</A>.</P> <P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P> <P>Internet services will not be impacted by these upcoming technology changes.</P> </DIV> </DIV>  <DIV class="faq-content-box"><HEADER class="faq-content-header"><IMG class="faq-content-header__icon" src="https://support.shaw.ca/html/assets/Confirm@2x.png" border="0" /> <DIV> <H2 id="content-section-0" id="toc-hId--1329436454">Frequently Asked Questions</H2> </DIV> </HEADER> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <UL class="accordion"> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>No, there will be no change to your internet service. This change only affects cable TV.</P> </DIV> </LI>  <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites. Visit our recycling partner <A href="https://epra.ca/" target="_blank" rel="noopener nofollow noreferrer">EPRA</A> for local recycling guidelines.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Rogers Xfinity TV?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>We’re here to help make your switch to Rogers XfinityTV as seamless as possible. You’ll be able to choose from a Self Connect or Technician installation for your new equipment. Instead of cable TV boxes, you’ll have an Rogers Xfinity Entertainment box for each TV in your home. Rogers Xfinity TV includes access to hundreds of HD channels, On Demand titles, the ability to download recordings to watch offline, a voice-activated remote, and access to TV on-the-go with the Rogers Xfinity TV app. Please call us at <STRONG>1-888-342-2835</STRONG> to find out more.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P> <P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P> </DIV> </LI>  </UL> </DIV> </DIV> </DIV> </DIV>

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