<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>As part of our ongoing effort to upgrade our network and make future enhancements to our TV and Internet offerings, we are retiring&nbsp;several TV boxes in select areas of Calgary, Edmonton, and Vancouver as of May 25, 2023.</P> <P>If you use any of the TV boxes listed below, you may have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options. The great news is, this means you have qualified for the best TV experience—<A href="https://www.shaw.ca/tv" target="_blank" rel="noopener nofollow noreferrer">BlueCurve TV</A>.</P> <P>Please <A href="https://www.shaw.ca/contact-us/" target="_blank" rel="noopener nofollow noreferrer">contact us</A> to upgrade your equipment and discuss your installation options.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1329406539">Frequently asked questions</H2> <P><STRONG>Why will Shaw no longer be supporting&nbsp;this TV equipment?</STRONG></P> <UL> <LI>We’re upgrading our network so that we can provide you with the best TV and Internet experience possible. Removing older hardware from our network makes room for updated technology and new features.</LI> <LI>To learn more about your TV Hardware upgrade options and to avoid any interruption to your services, please&nbsp;<A href="https://www.shaw.ca/contact-us/" target="_blank" rel="nofollow noopener noreferrer">contact us</A>.<BR /><BR /></LI> </UL> <P><STRONG>How can I access TV programming if my<SPAN>&nbsp;</SPAN>TV box is no longer working?</STRONG></P> <UL> <LI>Please <A href="https://www.shaw.ca/contact-us/" target="_blank" rel="nofollow noopener noreferrer">contact us</A>, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted.</LI> <LI>If your services stop at the retirement date, you can still stream live TV on your mobile device or computer with the BlueCurve TV app until we're able to upgrade your device. Visit<SPAN>&nbsp;</SPAN><A href="https://www.shaw.ca/tv/bluecurve-tv-app/" target="_blank" rel="nofollow noopener noreferrer">shaw.ca/bluecurvetvapp</A><SPAN>&nbsp;</SPAN>to learn more.<BR /><BR /></LI> </UL> <P><STRONG>What should I do with my TV box when it is no longer working?</STRONG></P> <UL> <LI>You are not required to return your TV box to Shaw.</LI> <LI>You can recycle it free of charge at most local electronic stores or landfill sites.<BR /><BR /></LI> </UL> <P><STRONG>What are my options for upgrading my hardware?</STRONG></P> <UL> <LI>We are pleased to offer you a complimentary upgrade to our best video hardware—<BR />BlueCurve TV. This is our best video platform and provides you with our voice remote, ability to search across all of your channels, and apps, an improved guide experience, and great kids and sports apps.<BR /><BR /></LI> </UL> <P><STRONG>What about my recordings, will they be lost?</STRONG></P> <UL> <LI>While we are not able to transfer your recordings to your new hardware, almost all of your past seasons and episodes should be available to you through Shaw-On-Demand.</LI> </UL> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <H2 id="toc-hId--441902858">TV boxes being retired</H2> <P>These TV boxes will be retired on <STRONG>May 25, 2023,</STRONG> only in select areas of Calgary, Edmonton, and Vancouver.&nbsp;</P> <P><STRONG>Note:</STRONG> We're retiring these devices for select customers in the cities listed above. If you weren't contacted by Shaw about hardware replacement options, you may continue to use your TV set-top box.</P> <P>&nbsp;</P> <TABLE style="border-collapse: collapse; width: 100%;" border="1" width="100%"> <TBODY> <TR style="height: 45px; background-color: #f6f6f6;"> <TD width="33.866279069767444%" height="44px" style="width: 50%; text-align: center;"><STRONG>TV box model</STRONG></TD> <TD width="66.13372093023256%" height="44px" style="width: 50%; text-align: center;"><STRONG>Retirement date</STRONG></TD> </TR> <TR> <TD width="33.866279069767444%" height="115px" style="width: 50%; text-align: center;"> <P><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-motorola-tv-box-dcx3400/ta-p/6635" target="_self">DCX 3400</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="dcx3400.png" style="width: 400px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/4748i92866F40BBB81389/image-size/medium?v=v2&amp;px=400" role="button" title="dcx3400.png" alt="dcx3400.png" /></span></P> </TD> <TD width="66.13372093023256%" height="115px" style="width: 50%; text-align: center;">May 25, 2023</TD> </TR> <TR> <TD width="33.866279069767444%" height="115px" style="width: 50%; text-align: center;"> <P><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-motorola-tv-box-dcx3200-m/ta-p/6567" target="_self">DCX 3200-M</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dcx3200-m.png" style="width: 400px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/4749iD6D0BAEE77984F22/image-size/medium?v=v2&amp;px=400" role="button" title="dcx3200-m.png" alt="dcx3200-m.png" /></span></P> </TD> <TD width="66.13372093023256%" height="115px" style="width: 50%; text-align: center;">May 25, 2023</TD> </TR> <TR> <TD height="166px" style="width: 50%; text-align: center;"> <P><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-motorola-tv-box-dct700/ta-p/5519" target="_self">DCT 700</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dct-700.png" style="width: 241px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/4751i1A29B3B3BE31D84B/image-dimensions/241x106?v=v2" width="241" height="106" role="button" title="dct-700.png" alt="dct-700.png" /></span></P> </TD> <TD height="166px" style="width: 50%; text-align: center;"> <P>May 25, 2023</P> </TD> </TR> </TBODY> </TABLE> <BR /> <P><STRONG>Learn more:</STRONG> For a full list of TV hardware that’s already been retired, <A href="https://support.shaw.ca/t5/tv-articles/about-legacy-tv-box-upgrade-program/ta-p/9242#content-section-3" target="_self">click here</A>.</P> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-445600823">Related readings</H2> <BR /><!-- Related articles list--> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/tv-articles/about-legacy-tv-box-upgrade-program/ta-p/9242" target="_self">About: Legacy TV box upgrade program</A></LI> <LI><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-tv-boxes/ta-p/5181" target="_self" data-orig-content="Link 1">Equipment Info: Shaw TV boxes</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV class="lia-message-template-content-zone"> <P>Access to Target Servers distributing unauthorized streams of live NHL games in Canada has been blocked by Federal Court Order, Court File T-955-21 (the “<STRONG>Order</STRONG>”).</P> <P>The Plaintiffs in Federal Court File T-955-21 are Rogers Media Inc., Bell Media Inc., and Group TVA Inc. The Plaintiffs’ contact information is: <A href="mailto:T-955-21@proton.me" target="_self" rel="nofollow noopener noreferrer">T-955-21@proton.me</A></P> <P>The operators of the Target Servers (i.e. the John Doe Defendants), any third party claiming to be affected by this Order, and any Internet service customer affected by the Order, may apply to the Federal Court to discharge or vary the Order pursuant to paragraph 20 of the Order.</P> <P>Please direct any complaints, including concerns regarding false positives (i.e. blocked access to lawful, non-copyright infringing content), to the Plaintiffs at <A href="mailto:T-955-21@proton.me" target="_self" rel="nofollow noopener noreferrer">T-955-21@proton.me</A>, or to the Plaintiffs’ Agent at <A href="mailto:nhl_ipallocation@friendmts.com" target="_self" rel="nofollow noopener noreferrer">nhl_ipallocation@friendmts.com</A>.</P> </DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc-manual"><!-- Manual ToC --> <UL class="no-list"> <LI><A href="#content-section-0" target="_self" rel="nofollow noopener noreferrer">Rate Adjustment FAQs</A></LI> </UL> </DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>At Shaw, we are dedicated to always improving the services we provide our customers. Periodically this requires rate changes. Starting November 1, 2022, rates will increase on select residential services, including base Internet, Television, and Home Phone packages, and some TV theme packs/add-ons. If your rates are changing, you will have received an advanced notification of the rate changes on your monthly bill.</P> <P>To receive a two-year price guarantee on your base package for Internet and/or TV services, you can sign up anytime for Shaw’s 2-year ValuePlans. If you are already on a 2-year ValuePlan and within the term of the contract, you will not be impacted by this rate adjustment on your base packages for TV and Internet services.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of FAQ content box --> <DIV class="faq-content-box"> <H2 id="content-section-0" id="toc-hId--1329614984">Rate Adjustment FAQs</H2> <P>Please see answers to common questions below.</P> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"><!-- Start of accordion parent --> <UL class="accordion"><!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">Why are my rates going up?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>We are committed to meeting the evolving needs of our customers by investing in technology that improves the reliability, speed and capacity of our network. Periodically, this requires rate changes. This rate change will support our ability to provide the highest quality of service.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">How much will prices increase by?</BUTTON> <DIV class="accordion-panel" aria-hidden="true">The following TV theme packs and add-ons will see increases:<BR /> <UL> <LI>$4 Pick and Pay channels are increasing to $5/mo (plus tax)</LI> <LI>$6 Pick and Pay channels are increasing to $7/mo (plus tax)</LI> <LI>Pick 10 Packs are increasing to $24/mo (plus tax)</LI> <LI>TImeshift Packs are increasing to $7/mo (plus tax)</LI> </UL> <BR /> <P>Home Phone services for select customers paying discounted rates will increase by $3/mo (plus tax).</P> <P>Month-to-month billing customers who were on a 2-year ValuePlan that expired since January 1, 2021, may see an increase to their core services of Internet, Television, and Home Phone. You can reference your monthly bill for further details of these changes.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will this look like on my bill?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>Increases to TV theme packs and add-ons will be reflected in the monthly subscription price on your monthly bill.</P> <P>Increases in monthly service rates for base packages (Internet, Television, and Home Phone) will be reflected through the reduction of applicable discounts on your monthly bill.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">When will this rate adjustment take effect?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>November 1, 2022.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">When was I notified of this rate adjustment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>Notifications of the rate adjustment started on August 1, 2022, via bill messaging, shaw.ca, and support.shaw.ca.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">Is the CRTC involved in overseeing these rate increases?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>No. Shaw is solely accountable for these price adjustments. At Shaw, we strive to provide the highest quality of service for the most value.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">Where can I find more information about this rate adjustment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>More information will be available on your upcoming bill.</P> <P>Click <A href="https://support.shaw.ca/t5/billing-account-articles/how-to-view-my-current-shaw-bill/ta-p/6146" target="_blank">here</A> to learn how to view your bill in the My Shaw App or My Shaw website or <A href="https://www.shaw.ca/contact-us/" target="_blank" rel="noopener nofollow noreferrer">contact us</A>.</P> </DIV> </LI> </UL> </DIV> <!-- end of individual accordion item --> <!-- End of accordion parent --></DIV> </DIV> </DIV> <!-- End of FAQ content box --> <P>&nbsp;</P> <!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--442111303">Related readings</H2> <BR /><!-- Related articles list--> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/shaw-billing-faqs/ta-p/5634" target="_self">Shaw Billing FAQs</A></LI> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/how-to-manage-your-account-using-my-shaw/ta-p/6269" target="_self">Manage your Shaw Account Using My Shaw.</A></LI> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/contact-us-information/ta-p/6458" target="_self">Contact Us Information</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box -->

<CENTER><IFRAME src="https://www.youtube.com/embed/X-dX9Kkgaj4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"></IFRAME></CENTER> <P>&nbsp;</P> <P>As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless<SPAN>&nbsp;</SPAN>technician support when you need it.</P> <P>Connectivity is essential right now and our team is working hard to make sure that you have the information you need at your fingertips. Try searching for quick Shaw Help support on this site – most trouble can be resolved with easy steps that you can do yourself. You’ve got this!</P> <P>If you need a little more support from our technical experts you can connect with us anytime by clicking the blue chat bubble on this page, visiting <A href="http://shaw.ca/chat" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/chat</A>, or by using the My Shaw app. We will do our best to support you by chat or phone, but if we need to send a technician to your home here is what you can expect.</P> <UL> <LI>Our tech will not ring your doorbell or knock on your door, so that we can all maintain a safe distance. Instead our tech will give you a call to let you know that they are on-site.</LI> <LI>Any work that may be needed outside of your home will be completed first. This might include leaving equipment on your doorstep.</LI> <LI>Once the outside work is completed, our tech will call you again and walk you through any inside work that may need to be completed. If you need any supplies like splitters or coax cable, the tech will leave these on your doorstep for you to bring inside.</LI> </UL> <P>Our techs have awesome virtual tools at their fingertips to give your family the support you need and make sure that we get you connected quickly.&nbsp; We know how important that is to you and your family, especially today.</P> <P>&nbsp;</P> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId-1154352561">Related Articles</H3> <UL class="related-articles-list"> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/statement-from-shaw-communications-regarding-covid-19/ta-p/15961" target="_self" data-orig-content="Link 3">Statement from Shaw Communications regarding COVID-19</A></LI> </UL>

<HTML><HEAD></HEAD><BODY><P style="color: #363636; background-color: #ffffff; border: 0px; padding: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt; padding: 0px;">Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.</SPAN></P><P></P><P></P><TABLE style="border: 1px solid #c6c6c6; border-width: 1px; border-color: #dedede;" width="99%"><THEAD style="border: 0px;"><TR style="background-color: #efefef; height: 38px;"><TH style="background-color: #0082bb; height: 38px; padding: 10px; vertical-align: middle;"><H6 style="font-weight: normal;" id="toc-hId--968818786"><SPAN style="color: #ffffff; font-size: 22px; font-family: helvetica, arial, sans-serif; padding-left: 5px;"><A name="GatewayVideo"></A>Shaw ThinkTank Frequently Asked Questions</SPAN><IMG __jive_id="163772" src="https://support.shaw.ca/legacyfs/online/163772_gauge_easy_c.png" style="float: right; padding-right: 10px; vertical-align: middle; max-width: 40px;" /></H6></TH></TR></THEAD><TBODY><TR style="background-color: #efefef; height: 122px;"><TD colspan="2" style="background-color: #ffffff; height: 122px; padding: 20px; vertical-align: top;"><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;">Review our FAQs to learn more about ShawThinkTank. <BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>What is Shaw ThinkTank?</STRONG><BR />Shaw ThinkTank is our new insight community, that includes our current customers. Members of Shaw ThinkTank (Shaw ThinkTankers) can provide their thoughts, opinions, and experiences on a variety of topics on a continual basis.<BR /><BR /><STRONG>What is the purpose of Shaw ThinkTank?</STRONG><BR />To ensure our customers are at the center of our business and the decisions we make.<BR /><BR /><STRONG>How many people are in Shaw ThinkTank?</STRONG><BR />Up to 15,000 members.&nbsp; Currently, we are still recruiting.<BR /><BR /><STRONG>Who can participate?</STRONG><BR />Anyone who is a Shaw residential customer.&nbsp; Currently, it’s on an invite-only basis.<BR /><BR /><STRONG>If I decide to participate, what am I expected to do?</STRONG><BR />Participate in various activities that ask for your feedback on a variety of topics.&nbsp; We ask that you provide your honest feedback, good or bad.<BR /><BR /><STRONG>What types of activities will Shaw ThinkTankers be asked to do?</STRONG><BR />They will be asked to participate in different activities related to product development, branding, concept testing, customer service, user experience, value perception and more.<BR /><BR /><STRONG>How are activities sent out from Shaw ThinkTank?</STRONG><BR />Emails will be sent to the customers’ email.&nbsp; It will be sent from <A href="mailto:support@shawthinktank.com" rel="nofollow noopener noreferrer">support@shawthinktank.com</A>.<BR />&nbsp;<BR /><STRONG>How often will Shaw ThinkTankers be asked to participate in activities?</STRONG><BR />On average, 2 activities per month will go out, but it’s up to the members if they want to participate or not.<BR /><BR /><STRONG>How will my feedback be used?</STRONG><BR />Your feedback will be analyzed collectively with all the feedback from other members to inform on current state and future business decisions.<BR /><BR /><STRONG>Are there any incentives for participating?</STRONG><BR />Yes, for every activity that they’ve chosen to participate in, they will get one entry into the monthly draw for 1 of the 3 chances to win a $250 cash prize.<BR /><BR /><SPAN style="font-size: 22px;"><STRONG>Sign Up Process</STRONG></SPAN><BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>How do I sign up?</STRONG><BR />Click on the link found in the original email invitation.<BR /><BR /><STRONG>Why am I being asked my ethnicity in order to sign up?</STRONG><BR />We want to better understand our customers with different cultural backgrounds and how their needs for products and services may differ, and how we can better serve them.</SPAN></P></TD></TR></TBODY></TABLE><P style="text-align: right;"><A href="#top" rel="nofollow noopener noreferrer">Back to Top</A></P><P style="text-align: right;"></P><P style="text-align: right;"></P><P></P><CENTER><P><SPAN style="font-size: 15px;"> <STRONG>Still have questions? </STRONG><STRONG>Chat with us on social media. </STRONG></SPAN></P><P><SPAN style="font-size: 15px;">It's fast, easy and convenient, and it's totally a new way to connect with us.</SPAN></P><SPAN style="font-size: 22px;"><A href="https://fb.com/msg/shaw" rel="nofollow noopener noreferrer"><IMG __jive_id="163773" alt="Facebook Messenger" class="image-3 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163773_facebookm.png" style="height: auto;" /></A>&nbsp; &nbsp; &nbsp; &nbsp;<A href="http://bit.ly/2sjhABa" rel="nofollow noopener noreferrer"><IMG __jive_id="163774" alt="Twitter Help" class="image-4 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163774_Twitter.png" style="height: auto;" /></A></SPAN></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER></BODY></HTML>