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Service Updates & Outages
Manitoba
Beausejour, CFB Winnipeg, East St. Paul, Flin Flon, Headingley, Niverville, Portage La Prairie, Selkirk, St-Pierre-Jolys, St. Andrews, St. Clements, Ste. Anne, Steinbach, Stonewall, Teulon, The Pas, Thompson, West St. Paul, Winnipeg, and nearby communities
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<P>Effective August 31, 2023, we are transitioning select Home Phone customers to a new platform. We know you rely on connectivity more than ever and we want to ensure continuity of your services during this transition. You should have received a bill notification, email, or direct mail letter from Shaw about this transition. Please call us at 1-877-648-5056 from 9:00 AM – 7:30 PM MST Monday to Friday to help us transition your Home Phone services.</P>
<P>As a thank you for being a loyal customer, you are also eligible for exclusive offers such as faster Internet speeds, hardware upgrades, and new TV channel lineups on our latest equipment.</P>
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Cable TV service ending in select communities (Rogers Xfinity TV upgrade available)
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<P>On February 15, 2024, the technology used to deliver cable TV in certain communities will reach the end of its service life and the third-party provider of this technology will no longer support it.</P>
<P>We're notifying all impacted customers well in advance of this technology change.</P>
<P>Impacted communities:</P>
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<LI>Merritt, BC</LI>
<LI>Wawa, ON</LI>
<LI>Flin Flon, SK</LI>
<LI>Creighton, SK</LI>
<LI>Thompson, MB</LI>
<LI>Stonewall, MB</LI>
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<P>If you don’t migrate to a compatible television platform by February 15, 2024, your cable TV box will stop working. You won’t be charged for cable television after that date.</P>
<P>To learn more about the benefits and features of upgrading to our best video technology, visit <A href="https://www.shaw.ca/tv" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/tv</A>.</P>
<P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P>
<P>Internet services will not be impacted by these upcoming technology changes.</P>
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<H2 id="content-section-0" id="toc-hId--1329436454">Frequently Asked Questions</H2>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON>
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<P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON>
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<P>No, there will be no change to your internet service. This change only affects cable TV.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON>
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<P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites. Visit our recycling partner <A href="https://epra.ca/" target="_blank" rel="noopener nofollow noreferrer">EPRA</A> for local recycling guidelines.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Rogers Xfinity TV?</BUTTON>
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<P>We’re here to help make your switch to Rogers XfinityTV as seamless as possible. You’ll be able to choose from a Self Connect or Technician installation for your new equipment. Instead of cable TV boxes, you’ll have an Rogers Xfinity Entertainment box for each TV in your home. Rogers Xfinity TV includes access to hundreds of HD channels, On Demand titles, the ability to download recordings to watch offline, a voice-activated remote, and access to TV on-the-go with the Rogers Xfinity TV app. Please call us at <STRONG>1-888-342-2835</STRONG> to find out more.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON>
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<P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P>
<P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P>
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