Service Updates & Outages

Southern Alberta

Airdrie, Banff, Bow Island, Brooks, Calgary, Canmore, Cardston, Carstairs, CFB Suffield, Chestermere, Claresholm, Coaldale, Coalhurst, Cochrane, Crossfield, Drumheller, Fort MacLeod, High River, Lake Louise, Lethbridge, Magrath, Medicine Hat, Okotoks, Picture Butte, Pincher Creek, Raymond, Redcliff, Strathmore, Taber, and nearby communities

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Jan 31 - Outage and Maintenance Alerts has moved!

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Jan 31 - Lethbridge (Downtown) | All Services - Outage (Resolved)

<P style="pointer-events: none;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="resolved.png" style="width: 150px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/20346i8B1E1A3BAA1173BE/image-size/large?v=v2&px=999" role="button" title="resolved.png" alt="resolved.png" /></span></P> <P style="pointer-events: none;"><BR /><STRONG>Affected Area:</STRONG> Lethbridge (Downtown)</P> <P><STRONG>Affected Services:</STRONG><SPAN> </SPAN>Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points</P> <P><STRONG>Reference Number:</STRONG> INC1625734</P> <P><STRONG>Summary: </STRONG>Some customers in the Downtown area of Lethbridge are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.</P> <P>To determine if an outage is affecting your services, check your account on the <A href="https://my.shaw.ca" target="_blank" rel="noopener nofollow noreferrer">My Shaw</A> website or the My Shaw App and look for an alert banner.”</P> <P><STRONG>Live Updates:</STRONG></P> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>01/31/2025</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>15:37 MT</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">Services in the area have been restored. Thank you for your patience.</DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>01/31/2025</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>13:11 MT</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">Technical crews are dispatched to arrive on site to investigate this matter. </DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>01/31/2025</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11:26 MT</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">We're looking into it. Stay tuned for updates.</DIV> </DIV>

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Scheduled Maintenance

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Service Announcements

Rogers together with Shaw product names update

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>Over the coming weeks and months, as Rogers comes together with Shaw, you will notice that our support content will be updated to our new branding for applicable products, hardware, and apps. With these changes, you will not see any impact to your existing services.</P> <P>Customers with the BlueCurve TV experience may soon see an update to their guide and menu appearances to reflect Ignite branding on their TV. There are no changes to how the service works with these updates.</P> </DIV> </DIV>   <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328660713">Updated Terms</H2> <P>See the table below for terms that are changing throughout the Shaw Support site.</P> <TABLE style="border-style: none; width: 100%;" border="0" width="100%"> <TBODY> <TR> <TD width="50%" height="25px" class="lia-align-center" style="background-color: #00aed9; width: 50%; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><FONT color="#FFFFFF"><STRONG>Before</STRONG></FONT></TD> <TD width="50%" height="25px" class="lia-align-center" style="background-color: #da291c; width: 50%; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><FONT color="#FFFFFF"><STRONG>After</STRONG></FONT></TD> </TR> <TR> <TD colspan="2" width="50%" height="25px" class="lia-align-center" style="width: 50%; background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Hardware</STRONG></TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 3.0 (XB8)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 3) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 2.0 (XB7)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 2) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway (XB6)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">4K Wireless TV Players (Xi6, XiOne)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Entertainment Box</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV Players (XG1v3, XG1v4, XiD)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">TV Player</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 2)</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 1)</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Television</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite TV</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Stream</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Streaming</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Video on Demand / Shaw on Demand</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">On Demand</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Internet</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve Network Security</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Advanced Security</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Home Phone</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI>(Connect via Fibre+ Gateway)</LI> </UL> </TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Home Phone</TD> </TR> <TR> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI><SPAN>(Connect via Digital Phone Terminal)</SPAN></LI> </UL> </TD> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Rogers Home Phone</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Apps</STRONG></TD> </TR> <TR> <TD height="81px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV App</TD> <TD height="81px" style="border-style: solid; border-color: #dddddd;">Ignite TV App<BR /> <UL> <LI>Referred to as "<EM>Ignite TV (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD height="103px" style="border-style: solid; border-color: #dddddd;">BlueCurve Home App</TD> <TD height="103px" style="border-style: solid; border-color: #dddddd;">Ignite HomeConnect App<BR /> <UL> <LI>Referred to as "<EM>Ignite HomeConnect (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Additional Services</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Fibre+ Network</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers Fibre-Powered Network</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Go WiFi</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers WiFi Hotspots</TD> </TR> </TBODY> </TABLE> </DIV> </DIV>  <BR /> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441157032">Related readings</H2>  <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/rogers-shaw-coming-together-faq/ta-p/56371" target="_self">Everything you need to know about Rogers & Shaw</A></LI> <LI><A href="https://support.shaw.ca/t5/mobile-articles/shaw-mobile-brand-sunset-faq/ta-p/58806" target="_self">Shaw Mobile Brand Sunset FAQ</A></LI> </UL> </DIV> </DIV> </DIV>

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