Service Updates & Outages

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Service Updates & Outages

Southern Alberta

Airdrie, Banff, Bow Island, Brooks, Calgary, Canmore, Cardston, Carstairs, CFB Suffield, Chestermere, Claresholm, Coaldale, Coalhurst, Cochrane, Crossfield, Drumheller, Fort MacLeod, High River, Lake Louise, Lethbridge, Magrath, Medicine Hat, Okotoks, Picture Butte, Pincher Creek, Raymond, Redcliff, Strathmore, Taber, and nearby communities

Aug 26 - Calgary | Shaw Go WiFi Interruption

Affected Area: North Calgary - Communities bordering 16th Ave, east of Crowchild Trail Affected Services: WiFi Access Points Reference Number: CHG0214368 Date: Aug 26, 2019 Start: 00:00 MT End: 06:00 MT Summary: Some customers may experience an inter... Read more

service outage

Aug 24 – Airdrie | All Services - Outage (Resolved)

Affected Area: Airdrie Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueSky TV, WiFi Access Points Reference Number: INC0607459 Summary: Some customers in Airdrie may be experiencing an interruption... Read more

Service Announcement

Sept 30 | CosmoTV and IFC to cease broadcasting

As of September 30, 2019, Independent Film Channel (IFC) and Cosmopolitan TV (CosmoTV) will cease broadcasting in Canada. This decision was made by Corus Entertainment. These channels will be removed from all lineups across the country and will not b... Read more

Service Announcement

May 4 - June 5 | Gateway User Interface Update

Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback surrounding the Guide genre colouring from a previous update. This update will take place automatically between May 4, 2019 and ... Read more

Service Announcement

May 7 | End of Life of the DCT2000 and DCT2000HT

As of May 7, 2019, Shaw customers will no longer be able to access any video programming using the DCT2000 or DCT2000HT digital boxes. Example of a DCT2000 Example of a DCT2000HT If you actively use this digital box, you will have received a call or ... Read more

Service Announcement

Apr 18 | Paramount Network added to Variety Theme Pack

On April 18th, 2019, Paramount Network (formerly known as Spike) was added to the Variety theme pack. Current and future subscribers to the Variety theme pack will now have access to the Paramount Network.Inspired by over a century of cinematic story... Read more

Service Announcement

May 1 | Corus Apps Decommission

As of May 1, 2019, Corus Entertainment has made the decision to decommission the following apps:History Go YTV Go Treehouse Go Nick Go Disney Channel Disney Junior La chaîne Disney The apps are being removed due to the ongoing digital changes that re... Read more

Service Announcement

Apr 14 | Crave Website and App logins

On April 14, Game of Thrones Season 8 will premiere. A spike in usage is anticipated during the course of the season. This might lead you to encounter some problems logging in on Crave's website and apps. Re-attempting to login should fix it. We are ... Read more