Find answers to frequently asked questions about the 4K Wireless TV Player (XiOne, Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless TV Player works with your WiFi network.

General FAQs

What are the requirements to have the 4K Wireless TV Player?

The 4K Wireless TV Player is available in almost every area with Shaw services—99.5% to be exact!

A Fibre+ Gateway (XB6 or XB7) is required.

Additional restrictions may apply based on subscribed services and packages.

Current areas that are not eligible:

British Columbia

Alert Bay, Galiano Island, Lillooet, Mayne Island, Mudge Island, Nimpkish Heights, Paul Lake, Pender Island, Pinantan Lake, Port McNeill, Protection Island, Sointula

Alberta

Civeo Lodge Work Camp, Fort Mackay, Husky Sunrise Work Camp, Lake Louise, Noralta Work Camp, Suncor Work Camp, Syncrude Work Camp

Manitoba

Beausejour, St. Eustache, Teulon

Ontario

Ear Falls, Lake Helen, Manitouwadge

Is there a limit to the number of 4K Wireless TV Players I can have?

Yes. A maximum of eight 4K Wireless TV Players are allowed per home.

Can the 4K Wireless TV Player be my only TV set-top box?

Yes.

Does the 4K Wireless TV Player support 4K/Ultra HD resolution?

Yes! It supports 4K/Ultra HD resolution where available. Currently 4K content is available via Netflix with a Premium subscription and on YouTube.

I'm interested in getting the 4K Wireless TV Player ! How do I get setup?

Please contact us and let us know you want the 4K Wireless TV Player.

Wireless Connectivity FAQs

How does the 4K Wireless TV Player connect and receive a TV signal?

The 4K Wireless TV Player connects over WiFi to your Fibre+ Gateway modem. TV signal is delivered via IP (Internet Protocol) to the Gateway and over WiFi to the 4K wireless box.

Since the 4K Wireless TV Player connects through my Internet modem, does it impact my Internet speed or bandwidth?

No. The Fibre+ Gateway modem uses a portion of the 5GHz WiFi band, but should not have any effect on the performance of your Internet service.

Can I move the 4K Wireless TV Player to a different location in the house?

Yes, you can move the TV Player, provided it maintains a wireless connection to the Fibre+ Gateway modem. Please note, however, that the distance from your XB6, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the TV Player.

Can I hide the 4K Wireless TV Player out of sight?

Yes. After the remote has been paired, the TV Player box can be placed anywhere it can maintain a WiFi connection to your Fibre+ Gateway, like in a cabinet or behind a TV. The BlueCurve TV Voice Remote does not require line-of-sight to the TV Player.

Can I connect the 4K Wireless TV Player to my WiFi range extender?

We recommend connecting the TV Player directly to your Fibre+ Gateway for the best viewing experience. We cannot guarantee that the Tv Player box will work properly over WiFi range extenders.

Can I use another modem to connect the 4K Wireless TV Player ?

No, the 4K Wireless TV Player box can only be used with the Fibre+ Gateway.

Will an 4K Wireless TV Player box work if I have my Gateway in bridge mode?

No, the Fibre+ Gateway must be in gateway mode (not bridged) for a 4K Wireless TV Player box to work.

Will a 4K Wireless TV Player box work if I'm using a third party router?

Shaw does not support this configuration.


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