Find answers to frequently asked questions about the Ignite Entertainment Box (XiOne, Xi6) (formerly known as 4K Wireless TV Player). This page includes general information, details on eligibility, and questions about how the Ignite Entertainment Box works with your WiFi network.

General FAQs

What are the requirements to have the Ignite Entertainment Box?

The Ignite Entertainment Box is available in almost every area with Rogers services.

An Ignite WiFi Gateway modem (formerly known as Fibre+ Gateway modem) is required.

Additional restrictions may apply based on subscribed services and packages.

Current areas that are not eligible:

British Columbia

Alert Bay, Galiano Island, Mayne Island, Mudge Island, Nimpkish Heights, Pender Island, Port McNeill, Protection Island, Sointula


Civeo Lodge Work Camp, Fort Mackay, Husky Sunrise Work Camp, Lake Louise, Noralta Work Camp, Suncor Work Camp, Syncrude Work Camp


Beausejour, St. Eustache, Teulon


Ear Falls, Lake Helen, Manitouwadge

Is there a limit to the number of Ignite Entertainment Boxes I can have?

Yes. A maximum of 10 Ignite Entertainment Boxes are allowed per home.

Can the Ignite Entertainment Box be my only TV set-top box?


Does the Ignite Entertainment Box support 4K/Ultra HD resolution?

Yes! It supports 4K/Ultra HD resolution where available. Visit How To: Watch 4K content on Ignite TV for more information.

I'm interested in getting the Ignite Entertainment Box! How do I get setup?

Please contact us and let us know you want the Ignite Entertainment Box.

Wireless Connectivity FAQs

How does the Ignite Entertainment Box connect and receive a TV signal?

The Ignite Entertainment Box connects over WiFi to your Ignite WiFi Gateway modem. TV signal is delivered via IP (Internet Protocol) to the Gateway and over WiFi to the Ignite Entertainment Box.

Since the Ignite Entertainment Box connects through my Internet modem, does it impact my Internet speed or bandwidth?

No. The Ignite WiFi Gateway modem uses a portion of the 5GHz WiFi band, but should not have any effect on the performance of your Internet service.

Can I move the Ignite Entertainment Box to a different location in the house?

Yes, you can move the Ignite Entertainment Box, provided it maintains a wireless connection to the Ignite WiFi Gateway modem. Please note, however, that the distance from your Gateway, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the Ignite Entertainment Box.

Can I hide the Ignite Entertainment Box out of sight?

Yes. After the remote has been paired, the Ignite Entertainment Box can be placed anywhere it can maintain a WiFi connection to your Gateway, such as in a cabinet or behind a TV. The Voice Remote does not require line-of-sight to the Ignite Entertainment Box.

Can I connect the Ignite Entertainment Box to my WiFi range extender?

We recommend connecting the Ignite Entertainment Box directly to your Ignite WiFi Gateway for the best viewing experience. We cannot guarantee that the Ignite Entertainment Box will work properly over WiFi range extenders.

Can I use another modem to connect the Ignite Entertainment Box ?

No, the Ignite Entertainment Box can only be used with the Ignite WiFi Gateway.


Will an Ignite Entertainment Box work if I have my Gateway in bridge mode?

No, the Ignite WiFi Gateway must be in gateway mode (not bridged) for an Ignite Entertainment Box to work.

Will an Ignite Entertainment Box work if I am using a third party router?

Rogers does not support this configuration.

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