Wireless Connectivity FAQs
How does the 4K Wireless TV Player connect and receive a TV signal?
The 4K Wireless TV Player connects over WiFi to your Fibre+ Gateway modem. TV signal is delivered via IP (Internet Protocol) to the Gateway and over WiFi to the 4K wireless box.
Since the 4K Wireless TV Player connects through my Internet modem, does it impact my Internet speed or bandwidth?
No. The Fibre+ Gateway modem uses a portion of the 5GHz WiFi band, but should not have any effect on the performance of your Internet service.
Can I move the 4K Wireless TV Player to a different location in the house?
Yes, you can move the TV Player, provided it maintains a wireless connection to the Fibre+ Gateway modem. Please note, however, that the distance from your XB6, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the TV Player.
Can I hide the 4K Wireless TV Player out of sight?
Yes. After the remote has been paired, the TV Player box can be placed anywhere it can maintain a WiFi connection to your Fibre+ Gateway, like in a cabinet or behind a TV. The BlueCurve TV Voice Remote does not require line-of-sight to the TV Player.
Can I connect the 4K Wireless TV Player to my WiFi range extender?
We recommend connecting the TV Player directly to your Fibre+ Gateway for the best viewing experience. We cannot guarantee that the Tv Player box will work properly over WiFi range extenders.
Can I use another modem to connect the 4K Wireless TV Player ?
No, the 4K Wireless TV Player box can only be used with the Fibre+ Gateway.
Will an 4K Wireless TV Player box work if I have my Gateway in bridge mode?
No, the Fibre+ Gateway must be in gateway mode (not bridged) for a 4K Wireless TV Player box to work.
Will a 4K Wireless TV Player box work if I'm using a third party router?
Shaw does not support this configuration.