Cloud PVR is an enhancement to the BlueCurve TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the BlueCurve TV app or website. In addition, recordings can be "checked-out" and downloaded to your mobile device for offline viewing. Cloud PVR is available only with BlueCurve TV.

Note

As of December 5, 2019, Cloud PVR is available only for BlueCurve TV customers in Vancouver, Vancouver Island, the Okanagan, Edmonton, Calgary, Winnipeg, and select surrounding areas. This feature will expand to other regions at a later date.

Learn more: BlueCurve TV enhancements - Cloud PVR, more HD channels, 4K Wireless box

This article provides details on:

                                                       

Cloud PVR features

Features of Cloud PVR include:

 

*Recorded content can be streamed anywhere within Canada

Related: BlueCurve TV: PVR functionality

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Cloud PVR requirements

BlueCurve TV is all you need to record with Cloud PVR and watch your recordings at home. For more information on BlueCurve TV, visit BlueCurve TV product overview.

Streaming and managing your recordings from a mobile device or computer can be done with the BlueCurve TV App. For details on the app including system requirements, visit Overview of the BlueCurve TV App.

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How to use Cloud PVR

Cloud PVR includes enhanced features that are available via BlueCurve TV and the BlueCurve TV App. You can watch, delete and change your existing recording settings remotely via the BlueCurve TV mobile app or website. Or, "check-out" and download your recordings to your mobile device and watch them anytime, anywhere.

Visit these pages for step by step guides:

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FAQs

General FAQs

What is Cloud PVR?

Cloud PVR is an enhancement to the BlueCurve TV PVR. This feature allows you to access your recordings from mobile devices and computers while connected to any WiFi or mobile network via the BlueCurve TV App or website. You can also download and "check-out" recordings to a mobile device to watch offline when WiFi or mobile networks are not available.

Who is eligible to use Cloud PVR?

All BlueCurve TV customers in areas where Cloud PVR is available. Currently this includes Vancouver, Vancouver Island, the Okanagan, Edmonton, Calgary, Winnipeg, and select surrounding areas.

Is Cloud PVR available to existing BlueCurve TV customers?

Yes, Cloud PVR is available to all BlueCurve TV customers. Once you've acknowledged the terms of service (prompt on your TV screen), you can begin using the functionality.

How can I access my recordings using Cloud PVR?

You can access PVR recordings on all your BlueCurve TV devices at home, on mobile devices with the BlueCurve TV App, or on a computer by going to bluecurvetv.shaw.ca.

What devices are supported?

The BlueCurve TV App is currently available for iOS devices running 9.0 or higher and Android devices running 4.4 (Jelly Bean) or higher. Windows phones and tablets are currently not supported. The BlueCurve TV Appsite is accessible from PCs and Macs. For more information on BlueCurve TV requirements, visit Overview of the BlueCurve TV App.

Why can't all customers access PVR recordings via BlueCurve TV?

Cloud PVR recording features are only available for BlueCurve TV customers. For more information on BlueCurve TV, visit shaw.ca/BlueCurvetv.

How long will my recordings stay in the cloud? Is there an expiry time?

By default, recordings will automatically be deleted when space is needed for new recordings. When recordings are set to "Until Expiry", they will be saved for up to one (1) year. Once the recording has expired, it is automatically deleted.

 

Existing BlueCurve TV Customer FAQs

Do I have to upgrade my service or get new equipment to use Cloud PVR?

Cloud PVR works with your existing BlueCurve TV package and TV equipment. It is an included feature for eligible customers, and doesn't require any upgrades on your part.

Does this change the way I setup PVR recordings on my TV?

No. Scheduling and watching recordings with BlueCurve TV still works the same as before. Cloud PVR adds enhanced features, like the ability to watch PVR recordings remotely, via the BlueCurve TV App.

Will Cloud PVR impact my existing BlueCurve TV recordings?

No.

Will my existing BlueCurve TV recordings be available to watch on the BlueCurve TV App?

No. Only new recordings will be available to watch on the BlueCurve TV App.

Will I lose scheduled recordings?

No.

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