In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be accessible with those TV boxes. This includes regular TV shows, Video On Demand, Pay-Per-View events, and Stingray Music.

If you use any of the TV boxes listed, you will have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options. 

If you need help, contact us at 1-866-482-6112 and an agent will help you.

Frequently asked questions

Why will Shaw no longer be supporting this TV equipment?

  • We’re streamlining our products so that we can provide you with the best TV experience possible. Removing older hardware from our network makes room for updated technology and new features.
  • To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.

How can I access TV programming if my TV box is no longer working?

  • Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted.
  • If you haven't heard from us, or want to know more about your options, please contact us.
  • You can still stream live TV on your mobile device or computer with the Ignite TV App. Visit to learn more.

What should I do with my TV box when it is no longer working?

  • You are not required to return your TV box to us.
  • You can recycle it free of charge at most local electronic stores or landfill sites.

TV boxes scheduled for retirement

The TV boxes listed in this section have been scheduled for retirement. Please make note of the specified retirement date(s) listed, as the TV box(es) identified will no longer be supported after this date.

Note: These boxes cannot be re-activated or moved from one account to another.

Note: Customers will receive notification of their specific retirement date


TV box model

Arris Gateway HDPVR




Arris Gateway and Portal


Arris Portal MP2150




Upcoming TV boxes to be retired

The TV boxes listed in this section do not have a specified retirement date yet but are tentatively scheduled for retirement in the next year. If you currently use any of these TV boxes, please note the time frames listed, as these boxes will not be supported for much longer. As soon as we have specified a retirement date, we'll be sure to update this page.

Note: These boxes cannot be re-activated or moved from one account to another.


TV box model Retirement date

4K TV Player (XG1v4)


TV Player (xG1v3)



TV Player (XiD)




TV boxes no longer supported

These TV boxes have been retired and are no longer supported.


TV box model Retirement date

 DCX 3200-M-P1

DCX 3200-M-P1.png


December 5, 2023

DCX 3200-M-P2-TC 

DCX 3200-M-P2-TC.png


December 5, 2023

DCT 2500


February 16, 2023

DCT 3416


April 7, 2022

DCT 6200


November 18, 2021

DCT 6416


August 5, 2021

Pace Summit


January 14, 2021

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