In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be accessible with those TV boxes. This includes regular TV shows, Video On Demand, Pay-Per-View events, and Stingray Music.
If you use any of the TV boxes listed below, you will have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options.
Frequently asked questions
Why will Shaw no longer be supporting this TV equipment?
- We’re streamlining our products so that we can provide you with the best TV experience possible. Removing older hardware from our network makes room for updated technology and new features.
- To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.
How can I access TV programming if my TV box is no longer working?
- Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted.
- If you haven't heard from us, or want to know more about your options, please contact us.
- You can still stream live TV on your mobile device or computer with the BlueCurve TV app. Visit shaw.ca/bluecurvetvapp to learn more.
What should I do with my TV box when it is no longer working?
- You are not required to return your TV box to Shaw.
- You can recycle it free of charge at most local electronic stores or landfill sites.
TV boxes scheduled for retirement
The TV boxes listed in this section have been scheduled for retirement. Please make note of the specified retirement date(s) listed below, as the TV box(es) identified will no longer be supported after this date. Note: These boxes cannot be re-activated, or moved from one account to another.
| TV box model | Retirement date |
|
|
August 5, 2020 |
Upcoming TV boxes to be retired
The TV boxes listed in this section do not have a specified retirement date yet, but are tentatively scheduled for retirement in the next year. If you currently use any of these TV boxes, please note the time frames listed below, as these boxes will not be supported for much longer. As soon as we have specified a retirement date, we'll be sure to update this page. Note: These boxes cannot be re-activated, or moved from one account to another.
| TV box model | Retirement date |
|
|
TBD - Fall 2020 |
|
|
TBD - Early 2021 |
TV boxes no longer supported
These TV boxes have been retired and are no longer supported.
| TV box model | Retirement date |
|
|
May 12, 2020 |
|
|
February 18, 2020 |
|
|
December 4, 2019 |
|
|
May 7, 2019 |
| DCT 2000 |
May 7, 2019 |
|
|
December 8, 2018 |
|
DCT 6208 |
October 1, 2018 |
|
DCT 5100 |
October 1, 2018 |
