Learn more about BlueCurve TV App with our frequently asked questions. From device availability to streaming content and download-to-go availability, find answers to commonly asked questions about BlueCurve TV App.
What is the BlueCurve TV App?
The BlueCurve TV App allows you to stream or download content over any WiFi connection, whether in-home or on-the-go. You also have the ability to stream and download content over a 3G or 4G cellular connection (carrier data charges may apply). The BlueCurve TV App can be accessed using your in-home Internet connection, or on-the-go using Shaw Go WiFi.
What are some of the features of the BlueCurve TV App? What content will I have access to through the BlueCurve TV App?
How will mobile content rights affect the content I am able to view on the BlueCurve TV App?
Shaw – like all broadcast distributors– negotiates with content creators to carry channels and shows for our customers to watch. As many of our customers now watch content , or through apps (like our BlueCurve TV App), these negotiations now include the right to air channels and shows on mobile devices.
Who can the BlueCurve TV App?
Shaw Cable and Shaw Direct customers are able to download the BlueCurve TV App on supported iOS and Android devices, including iPhone, iPad, iPod Touch and Android Tablets and Smartphones. The BlueCurve TV App can also be accessed via your desktop or laptop computer by visiting https://bluecurvetv.shaw.ca/ with no download required.
How do I get the BlueCurve TV App?
The app is available for direct download at both the Apple iTunes and Android Google Play stores. You can find more information about the BlueCurve TV App, including links to download, by visiting shaw.ca/tv/bluecurvetv. BlueCurve TV App is also available on your computer by visiting bluecurvetv.shaw.ca
What kind of features and functionality will the BlueCurve TV App provide compared to the existing Shaw Go apps?
Note: The content that you can access with the BlueCurve TV App is dependent on the TV package you subscribe to where mobile rights exist. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
Do I need a special set-top box or receiver to use the BlueCurve TV App?
No, the BlueCurve TV App is a standalone product and does not rely on a connection to current digital boxes or receivers.
What devices will support the BlueCurve TV App?
The BlueCurve TV mobile app is available on Apple iOS, Android, and Amazon Fire TV devices. The web app can be accessed by visiting bluecurvetv.shaw.ca from a web browser on your computer. Casting via Google Chromecast is also supposed.
For a detailed list of system requirements for BlueCurve TV, please visit About: BlueCurve TV app.
Which devices are not compatible with the BlueCurve TV App?
Can I watch the BlueCurve TV App on any Internet connection?
Yes, the BlueCurve TV App can be accessed using your in-home Internet connection, on-the-go using Shaw Go WiFi or while connected to a cellular data network while in Canada (cellular data charges may apply).
Can I watch the BlueCurve TV app on my TV through Chromecast?
Yes, both the BlueCurve TV mobile and web apps can cast to a TV set using Google Chromecast. See How to: Cast content from the BlueCurve TV app to Chromecast for more information.
Can I use the BlueCurve TV app on my Amazon Fire TV device?
Yes, you the BlueCurve TV app is available on Fire TV devices running Fire OS 5 or later. Visit How To: Use the BlueCurve TV app on Amazon Fire TV to learn more.
Are paid Video On Demand (VOD) and Pay-Per-View (PPV) events available on the BlueCurve TV App?
No, the BlueCurve TV App does not carry VOD or PPV content.
Do Free preview channels show up on the BlueCurve TV App?
No, the BlueCurve TV App does not show free preview channels. These are available over set top boxes only.
Will the BlueCurve TV App integrate Crave content?
Yes. If you subscribe to Crave you will be able to access this content through the BlueCurve TV App. Navigation will be seamless, meaning you will be able to search for your TV subscription and Crave content in one place, you will not have to switch between platforms to find the movies and shows you’re looking for.
How many devices per account can access the BlueCurve TV App at the same time?
You are able to download the BlueCurve TV App on up to 40 devices per Shaw Cable or Shaw Direct account. When a 41st device is introduced, the 1st authorized device is automatically replaced by the newly added device.
Will the BlueCurve TV App integrate with Netflix? If not, are there plans to do so in the future?
No. Netflix content will not be included in the BlueCurve TV App, there are no plans to integrate Netflix at this time.
Can I watch the BlueCurve TV App outside of Canada?
You can watch downloaded content from anywhere, even outside of Canada; however, the content must be downloaded within Canada and expires after 30 days.
The ability to stream live TV and on-demand content on the BlueCurve TV App is not available to customers outside of Canada due to content rights restrictions.
Can two devices watch the same live channel at the same time?
Yes, a maximum of two devices per registered account can stream content at the same time. Note: When a third stream is initiated, the first stream will lose its connection. This works in a similar way to the device limits where you will bump the first added to make room for the new stream.
What kind of video quality will the app offer?
If supported by the device, video can be streamed at up to 720p HD.
What will the live TV channel lineup look like on the BlueCurve TV App?
The BlueCurve TV App includes access to up to 80 live TV channels linked directly to your TV subscription where mobile rights exist.
Say goodbye to channel numbers! The guide is intelligently grouped by theme making navigation a breeze. You can also select one of the genre categories to filter for sports, kids’ content, or movies.
Will the BlueCurve TV App be able to play PVR recordings, schedule recordings or allow users to download recordings for offline viewing?
The app will allow you play back completed recordings but not in progress recordings. At this time PVR recordings can only be scheduled from the set top and are not available for download.
Can I stream Video On Demand or live TV on another monitor from the BlueCurve TV App?
Video output (HDMI, DLNA etc.) is blocked for iOS and Android with the exception of AirPlay and Chromecast.
Can I pause, rewind, or fast forward live TV or on-demand programs on the BlueCurve TV App?
Pause and rewind is available for all on-demand networks, fast-forward is available for most. You cannot pause, rewind or fast-forward live TV streams in the BlueCurve TV App.
Are seasonal packages such as NFL Sunday Ticket or NHL Centre Ice available for streaming on the BlueCurve TV App?
No, not at this time.
Is the BlueCurve TV App available in French?
No, not at this time.
Do blackout restrictions apply with the BlueCurve TV App?
For more information on blackout restrictions, please see the following support article: BlueCurve TV App - Blackout Information
Will use of the BlueCurve TV App or bluecurvetv.shaw.ca on my home Internet connection count against my allotted monthly data usage?
Like all other video streaming services, the BlueCurve TV App will count against your monthly allotted Internet data usage; however, Shaw offers additional data in many of our Internet packages (for an additional fee) and we do not charge for data overages.
Will the speeds available at a Shaw Go WiFi hotspot support video playback for the BlueCurve TV App?
Yes. In fact, we recently increased our Shaw Go WiFi and Shaw Internet speeds on select packages. More about Shaw Go WiFi.
BlueCurve TV App - Download-to-go gives you access to select program content for offline viewing. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
What content is available to download from the BlueCurve TV App?
The number of titles available for download depend on what’s included in your current TV subscription.
What networks currently offer Download-to-go content?
How do I download content for offline playback?
If a title is available for download, the option will appear next to the “Watch" button. The file download will be allowed to commence provided that your device has sufficient space available and that no other device associated with your account has downloaded/checked out the same title.
How many titles will I be able to download to my device and view without an internet connection?
You can download up to 10 on-demand titles per device and can authorize up to 5 devices to download per account.
What type of Internet connection do I need to download content?
The BlueCurve TV App allows you to stream or download content over any WiFi connection, whether in-home or on-the-go. You also have the ability to stream and download content over a 3G or 4G cellular connection (carrier data charges may apply). Check your wireless provider's rate plan for details. Once content is downloaded, a connection is not needed to play.
How do I manage devices for the streaming and download features?
You can manage your Download-to-go devices through the app and streaming devices via Shaw or Shaw Direct My Account.
Removing a device will return any downloadable content stored on that device.
How long can I access downloaded movies and shows on my device?
You can access your downloaded programs for a maximum of 30 days, however, if that content becomes unavailable due to rights restrictions before the title availability window expires, it may be returned in less than 30 days.
Can I move downloaded programs to another device and play them?
No, you can only play back a program on the enabled device that originally downloaded the program.
What happens when a download is interrupted? Can I watch a movie or show while it's downloading? Or one that was partially downloaded?
You cannot watch a program until the download is complete. If there is an interruption (e.g., loss of power or connectivity), the download will automatically pause. You can resume the download when you re-launch the app.
Will downloading content over a cellular network incur data charges?
Downloading content over a cellular network may incur data charges. Please check your wireless rate plan for details. Note: You can watch downloaded content offline anywhere in the world as long as it is downloaded while in Canada.
Will Shaw support customers experiencing technical difficulties?
Yes. Shaw customers will be supported by Shaw’s expert Customer Care team as they are today for all of their Shaw services. If you're in need of support please contact Shaw Support Chat or Contact Us.
Can I cast Download-to-go content to my TV through Chromecast?
No, this functionality is not available at this time.
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