Learn more about BlueCurve TV App with our frequently asked questions. From device availability to streaming content and download-to-go availability, find answers to commonly asked questions about BlueCurve TV App.
This article provides insight into:
What is the BlueCurve TV App?
The BlueCurve TV App allows you to stream or download content over any WiFi connection, whether in-home or on-the-go. You also have the ability to stream and download content over a 3G or 4G cellular connection (carrier data charges may apply). The BlueCurve TV App can be accessed using your in-home Internet connection, or on-the-go using Shaw Go WiFi.
What are some of the features of the BlueCurve TV App? What content will I have access to through the BlueCurve TV App?
How will mobile content rights affect the content I am able to view on the BlueCurve TV App?
Shaw – like all broadcast distributors– negotiates with content creators to carry channels and shows for our customers to watch. As many of our customers now watch content , or through apps (like our BlueCurve TV App), these negotiations now include the right to air channels and shows on mobile devices.
Who will have access to the BlueCurve TV App?
Shaw Cable and Shaw Direct customers are able to download the BlueCurve TV App on supported iOS and Android devices, including iPhone, iPad, iPod Touch and Android Tablets and Smartphones. The BlueCurve TV App can also be accessed via your desktop or laptop computer by visiting https://bluecurvetv.shaw.ca/ with no download required.
How do I get the BlueCurve TV App?
The app is available for direct download at both the Apple iTunes and Android Google Play stores. You can find more information about the BlueCurve TV App, including links to download, by visiting shaw.ca/tv/bluecurvetv. BlueCurve TV App is also available on your computer by visiting bluecurvetv.shaw.ca
What kind of features and functionality will the BlueCurve TV App provide compared to the existing Shaw Go apps?
The content that you can access with the BlueCurve TV App is dependent on the TV package you subscribe to where mobile rights exist. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
Do I need a special set-top box or receiver to use the BlueCurve TV App?
What devices will support the BlueCurve TV App?
Which devices are not compatible with the BlueCurve TV App?
Apple devices pre-iOS 10.0 and Android devices pre OS 4.4 are not compatible with the BlueCurve TV App.
Can I watch the BlueCurve TV App on any Internet connection?
Do Free preview channels show up on the BlueCurve TV App?
How many devices per account can access the BlueCurve TV App at the same time?
You are able to download the BlueCurve TV App on up to 40 devices per Shaw Cable or Shaw Direct account. When a 41st device is introduced, the 1st authorized device is automatically replaced by the newly added device.
No. Netflix content will not be included in the BlueCurve TV App, there are no plans to integrate Netflix at this time.
Can I watch the BlueCurve TV App outside of Canada?
You can watch downloaded content from anywhere, even outside of Canada; however, the content must be downloaded within Canada and expires after 30 days.
The ability to stream live TV and on-demand content on the BlueCurve TV App is not available to customers outside of Canada due to content rights restrictions.
Can two devices watch the same live channel at the same time?
Yes, a maximum of two devices per registered account can stream content at the same time. Note: When a third stream is initiated, the first stream will lose its connection. This works in a similar way to the device limits where you will bump the first added to make room for the new stream.
What kind of video quality will the app offer?
If supported by the device, video can be streamed at up to 720p HD.
The BlueCurve TV App includes access to up to 80 live TV channels linked directly to your TV subscription where mobile rights exist.
Will the BlueCurve TV App be able to play PVR recordings, schedule recordings or allow users to download recordings for offline viewing?
Can I stream Video On Demand or live TV on another monitor from the BlueCurve TV App?
All video output (HDMI, airplay, Chromecast, DLNA etc.) is blocked for iOS and Android.
Can I pause, rewind, or fast forward live TV or on-demand programs on the BlueCurve TV App?
Pause and rewind is available for all on-demand networks, fast-forward is available for most. You cannot pause, rewind or fast-forward live TV streams in the BlueCurve TV App
Are seasonal packages such as NFL Sunday Ticket or NHL Centre Ice available for streaming on the BlueCurve TV App?
Is the BlueCurve TV App available in French?
Will use of the BlueCurve TV App or bluecurvetv.shaw.ca on my home Internet connection count against my allotted monthly data usage?
Like all other video streaming services, the BlueCurve TV App will count against your monthly allotted Internet data usage; however, Shaw offers additional data in many of our Internet packages (for an additional fee) and we do not charge for data overages.
Will the speeds available at a Shaw Go WiFi hotspot support video playback for the BlueCurve TV App?
Related: About: BlueCurve TV App
BlueCurve TV App - Download-to-go gives you access to select program content for offline viewing. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
What content is available to download from the BlueCurve TV App?
How do I download content for offline playback?
How do I manage devices for the streaming and download features?
Removing a device will return any downloadable content stored on that device.
What happens when a download is interrupted? Can I watch a movie or show while it's downloading? Or one that was partially downloaded?
Will Shaw support customers experiencing technical difficulties?