Learn about Ignite TV (formerly known as BlueCurve TV) hardware items, functionality, menu settings and billing information with our list of frequently asked questions.
About Ignite TV
Ignite TV is our current TV experience being offered by Shaw. Powered by Comcast’s X1 platform, Ignite TV offers a TV experience like no other in Canada. With a voice-activated remote, enhanced menus and smart search capabilities, Ignite TV allows you to:
Say it. See it. Love it. Ignite TV also gives you access to your favourite apps including Netflix and Disney+.
Related: Ignite TV Digital Box Overview, Ignite TV Menu Overview
Ignite TV FAQs
Here is some additional insight based on some frequently asked questions about Ignite TV. You may find some useful tips in our original Ignite TV User Guide - pdf for more details about Ignite TV.
Is Ignite TV available in my area?
Ignite TV is available in most regions across Canada. Visit Shaw.ca to see our latest TV offerings.
Do I need new hardware if I order Ignite TV?
Yes, Ignite TV comes with three new pieces of hardware including the Ignite TV digital box, the Ignite TV Player (XiD) and the Voice Remote.
Is it true that Ignite TV comes with a voice remote?
Yes, Ignite TV comes with a remote control that you can use voice commands with to find your favourite actors, teams, shows, movies and channels faster than ever. Learn more about voice commands.
Can I use my Harmony remote with Ignite TV?
Yes, the Harmony remote does work with Ignite TV, though Shaw does not support setting up or troubleshooting the remote. Ignite TV is designed to be an all-in-one product. In addition, unless you are using the Ignite TV Remote, you will not have access to the functionality of the voice remote/commands.
Is Ignite TV 4K compatible?
Some Ignite TV equipment is compatible with 4K. See About: 4K TV service for more information.
Can Ignite TV co-exist with old Gateway/HD Guide hardware?
No, Ignite TV is designed to be an all-in-one product and is not designed to co-exist with any legacy Shaw video hardware.
Do I get any new channels with Ignite TV?
There are no channels specific to Ignite TV. There are two ways that you can view your channels including on the Shaw Channel Listings page.
How many programs can I record with the Ignite TV PVR?
You can record up to six shows at the same time with your Ignite TV PVR. With Ignite TV you have the ability to have up to three Ignite TV Players in your home. Each Ignite TV Player includes a 500GB hard drive. See: Ignite TV Tuner Information.
Can I watch any of my recordings on all of my TV boxes?
Yes, completed recordings are viewable on all Ignite TV Players in the home.
Does Ignite TV provide access to the Ignite TV App?
Yes. You can get the Ignite TV App with Ignite TV. It is available for iOS, Android or computer.
What does Ignite TV whole-home PVR mean?
Ignite TV offers a whole home experience meaning that you can record live TV or upcoming shows from any Ignite set-top box in the home. You can start watching on one TV and pick up where you left off on another.
What happens if I add a second (or third) Ignite TV PVR (Xg1v3 or XG1v4)?
When you add a second (or third) Ignite TV PVR, you increase the amount of PVR storage. In addition, your recording schedule recalculates based on the number of Ignite TV recording resources in your home.
Can I have more than 3 Ignite TV PVRs (Xg1v3 or XG1v4) in my home?
No, at this time the maximum number of Ignite TV Players that you can have is 3.
How will Ignite TV affect my monthly Shaw bill?
This will depend on your billing cycle and whether you are a current Shaw subscriber or new to Shaw. If you are an existing Shaw customer this will also depend on your current packaging. See our article on Ignite Billing Scenarios for additional information.