Wireless Connectivity FAQs
How does the Ignite Entertainment Box connect and receive a TV signal?
The Ignite Entertainment Box connects over WiFi to your Ignite WiFi Gateway modem. TV signal is delivered via IP (Internet Protocol) to the Gateway and over WiFi to the Ignite Entertainment Box.
Since the Ignite Entertainment Box connects through my Internet modem, does it impact my Internet speed or bandwidth?
No. The Ignite WiFi Gateway modem uses a portion of the 5GHz WiFi band, but should not have any effect on the performance of your Internet service.
Can I move the Ignite Entertainment Box to a different location in the house?
Yes, you can move the Ignite Entertainment Box, provided it maintains a wireless connection to the Ignite WiFi Gateway modem. Please note, however, that the distance from your Gateway, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the Ignite Entertainment Box.
Can I hide the Ignite Entertainment Box out of sight?
Yes. After the remote has been paired, the Ignite Entertainment Box can be placed anywhere it can maintain a WiFi connection to your Gateway, such as in a cabinet or behind a TV. The Voice Remote does not require line-of-sight to the Ignite Entertainment Box.
Can I connect the Ignite Entertainment Box to my WiFi range extender?
We recommend connecting the Ignite Entertainment Box directly to your Ignite WiFi Gateway for the best viewing experience. We cannot guarantee that the Ignite Entertainment Box will work properly over WiFi range extenders.
Can I use another modem to connect the Ignite Entertainment Box ?
No, the Ignite Entertainment Box can only be used with the Ignite WiFi Gateway.
Will an Ignite Entertainment Box work if I have my Gateway in bridge mode?
No, the Ignite WiFi Gateway must be in gateway mode (not bridged) for an Ignite Entertainment Box to work.
Will an Ignite Entertainment Box work if I am using a third party router?
Rogers does not support this configuration.