Learn how to troubleshoot issues when your Digital Box is not responding to your Shaw remote. Issues include if you are able to view channels but are unable to change the current channel, or are unable to view/access the Guide on the Digital Box. Use the recommended solutions below to fix your remote issue.
The first thing to check is your remote control. If you press buttons on the remote, does anything happen? Or do the lights just blink (if it's the latter you may need to reprogram your remote control)? Also depending on the type of remote you have there may be unique issues. See: Overview of Shaw Remote Controls
If you are using a Shaw Atlas remote (seen below) ensure that you have pushed the CBL button before attempting to control the Digital Box. This button indicates to the remote that you are attempting to control the Digital Box, and if another input button has been inadvertently pushed the remote will attempt to control that device instead.
The CBL button on the remote control
If you are unable to power on your Digital Box, please see: Digital Box will not Power On
Resetting your digital TV box can often fix many issues.
To reset the digital box:
After being reset, your guide may say "To Be Announced" for about an hour after performing the reset.
If you have a Gateway unit, please see: Shaw Gateway - How to Reset
Certain models of TVs have a built-in feature that adjusts the brightness and contrast of your TV with respect to the ambient light in your viewing space. This uses the same IR (infrared) sensors that your Shaw remote control uses to communicate with the Digital Box. As a result, you may experience IR interference when trying to control your Digital Box.
To check whether IR interference may be preventing the Shaw remote from communicating with the Digital Box:
Note: Not all digital boxes have an interactive front panel.
When the battery power is low, the Shaw remote will not function optimally; it may still be able to communicate with the Digital Box intermittently, or not at all.
Try to replace the batteries with a new set to check whether this resolves the issue and ensure that the batteries are placed into the battery compartment correctly.
If you are using an Atlas remote (seen below), reset your Shaw remote by following the procedure below.
If you are using an alternative remote, you can Contact Us for re-programming details.
First, we must unlock the remote:
Then, we can program the CBL button:
Lastly, lock the remote:
Additional information on programming your Shaw remote.
Legacy: Reprogramming your Champ Remote
To reprogram your Champ Remote, simply hold down the A and Setup buttons on your remote until the light on the top of the remote flashes twice.