Learn how to troubleshoot issues if your Shaw TV box will not power on. If you find that your TV box is not powering on please try the following steps to discover the source of the issue and correct the problem. Most commonly, this can be caused by power supply, remote control or TV setting issues.
TV won't turn on? Sometimes the fix is easy. Try pulling the power cord out from the back of your TV Box.
If you are using a Shaw Gateway, please see the following article: How to Reset Shaw Gateway
Your guide listing may read: "To be Announced" for up to one hour after the power reboot. The guide information will automatically re-populate over time.
Try powering on the TV Box with the physical power button located on the front of the cable box. All of the Shaw TV Boxes have a power button on the front of the unit, with the exceptions of the DCT 700 and Gateway Portal.
If you are able to turn on the TV box using the power button on the front of the unit, or you are currently using a TV box that does not have one of these buttons, this may be an indication that the batteries in your remote control need to be replaced. Try replacing the batteries in your Shaw remote control, and ensuring that they have been inserted correctly.
Another potential solution is to check the power outlet that your cable box is plugged into. (Note: You should always take caution when unplugging devices from wall outlets or power bars.). Use one (or all) of the following tips to troubleshoot when your TV won't turn on.
Some Shaw remote controls have mode buttons at the top (CBL, TV, VCR, AUX, AUD, DVD) which allow you to control different types of hardware which have been programmed with the remote, thereby allowing you to power them on independently.
Another reason why your TV Box may not power on using the remote is that your remote may have become deprogrammed. The following example illustrates instructions for how to reprogram the Atlas remote. If you are not sure which remote you currently have please see our overview of Shaw's remote controls.
For additional information, visit our article on how to program your Shaw remote control.
Some TVs have automatic sensors for adjusting contrast and brightness of the TV. These sensors can sometimes cause a conflict with the IR sensors in the Shaw remote. To see if your TV's light sensors are interfering with your remote:
Use the remote control that came with your television set to find and disable the feature. Depending on your brand of TV, this may be labelled differently. Common labels are Light Sensor, Brightness Sensor, ECO mode, Back Light. See your TV's Owner's Manual or the manufacturer's website for more details.