Learn how to troubleshoot issues if your Shaw digital box will not power on. If you find that your digital box is not powering on please try the following steps to discover the source of the issue and correct the problem. Most commonly, this can be caused by power supply, remote control or TV setting issues.
This article will provide insight on:
Did You Know?
One of the quickest ways to troubleshoot power issues with your equipment is to pull the power and power cycle your equipment. Check your user manual(s) to ensure that this is a preferred practice on your specific television.
Some Shaw remote controls have mode buttons at the top (CBL, TV, VCR, AUX, AUD, DVD) which allow you to select different types of hardware which have been programmed with the remote, thereby allowing you to power them on independently. If you have accidentally selected one of these other functions, you may need to select the CBL button and then press the Power Button again to turn on your Shaw Digital Box.
The CBL button
Try powering on the Digital Box with the physical power button located on the front of the cable box. All of the Shaw Digital Boxes have a power button on the front of the unit, with the exceptions of the DCT 700 and Gateway Portal.
If you are able to power the digital box using the power button on the front of the unit, or you are currently using a digital box that does not have one of these buttons, this may be an indication that the batteries in your remote control need to be replaced. Try replacing the batteries in your Shaw remote control, or ensuring that they have been inserted correctly.
Another potential solution is to check the power outlet that your cable box is plugged into. (Note: You should always take caution when unplugging devices from wall outlets or power bars.). Use one (or all) of the following tips to troubleshoot why your digital box is not powering on.
If the above steps do not fix the issue, you may need to reset your digital box. Follow these steps to reset your digital box:
If you are using a Shaw Gateway, please see the following article: How to Reset Shaw Gateway
Did You Know?
After performing a reset to your Digital Box your guide will need to reset, and will temporarily show "To Be Announced." The guide will automatically re-populate and may take up to an hour to do so.
Another reason why your Digital Box may not power on using the remote is that your remote may have become deprogrammed. The following example illustrates instructions for how to reprogram the Atlas remote. If you are not sure which remote you currently have please see our overview of Shaw's remote controls.
For additional information, visit our article on how to program your Shaw remote control.
Some Televisions have automatic sensors installed which will adjust the contrast and brightness of your TV automatically depending on the ambient light in your viewing space. To do this, your TV utilizes the same IR sensors that remote controls often use, and this can cause a conflict which will prevent the Shaw Remote from being able to function with the Digital Box.
Here is a list of the most common ambient light sensors listed by brand, as well as the steps to disable them.
Related: BlueCurve TV Settings