Disney+ on Ignite TV and Ignite Streaming FAQs

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Disney+ sign-up and eligibility
Disney+ subscription and account
Using Disney+ with Ignite TV and Ignite Streaming

Find answers to common questions about using Disney+ with Ignite TV (formerly known as BlueCurve TV) and Ignite Streaming (formerly known as Shaw Stream). Learn about how to activate Disney+ through Shaw, use the app, and manage your subscription.

Disney+ sign-up and eligibility

- No, there are no active Disney+ promotions through Shaw.
- Customers who’ve signed up for a previous Disney+ promotion with Shaw can still activate their promotion by linking their Disney+ account in My Shaw.
Note: Subscribing to Disney+ from your TV set-top box, or through the Disney+ website or mobile app, means your subscription will be billed separately by Disney+ and will not appear on your Shaw bill.
- If you’ve subscribed to Disney+ through Shaw, you’ll need to activate your Shaw-billed subscription by linking it to a new or existing Disney+ account.
- You can find the steps to link your account in the activation email you got from us within a few days of when you signed up, or you can visit How to link your Shaw account to Disney+.
- Visit How to log in to Disney+ to learn more about accessing Disney+ on Ignite TV or Ignite Streaming.
- No. If you have an existing Disney+ subscription directly with Disney, you can activate a Shaw subscription using the same Disney+ account. Your existing Disney+ subscription will be paused automatically. Make sure to link your pre-existing Disney+ account so that billing for that Disney+ subscription is paused.
- If you have an existing Disney+ subscription billed through a third party (i.e., Apple, Google, etc), you need to manage that subscription with that third party to avoid duplicate subscriptions and fees.
- You can also sign in to Disney+ on Ignite TV or Ignite Streaming using your existing Disney+ subscription without signing up through Shaw.

Disney+ subscription and account

Log in to My Shaw or the My Shaw app and navigate to Subscriptions to:
- Check your Disney+ subscription status,
- Upgrade or downgrade your Disney+ subscription tier,
- Cancel your Disney+ subscription, and
- Find other resources.
Please note that you’ll only be able to make changes to your subscription in My Shaw once your promotional period has ended. If you wish to cancel during an active promotion, please contact us.

You can go to the Disney+ website at disneyplus.com and log in to manage other account settings.
If you wish to cancel your Disney+ subscription while you're on a promotion through Shaw, please contact us. Once your promotion has ended, you can cancel, upgrade or downgrade your Disney+ subscription yourself in My Shaw or the My Shaw app.
1. Log in to the My Shaw website or app.
2. Navigate to Subscriptions.
3. Select Cancel Disney+.
4. Select Cancel.
Please note that your cancelled Disney+ subscription will stay active until the end of the current billing period. It will still show as “managed by Shaw” until that time. To re-subscribe, you can do so directly through Disney+ once this billing period is over.
You can only change your plan tier through Shaw once your Disney+ promotion has ended. If you need to make changes during the promotion period, you’ll need to cancel your subscription through Shaw, wait until the current bill cycle has ended, and re-subscribe directly through Disney+.
1. Log in to the My Shaw website or app.
2. Navigate to Subscriptions.
3. Select Change your Disney+ plam.
4. Select Choose plan next to the plan level you'd like to change to.
5. Read and accept the terms and select Complete.
Your changes will take effect immediately and the change in subscription fee will be prorated on your bill in the next bill cycle.
- Once the promotion ends, your subscription(s) will auto-renew at the then-current rate for a Disney+ Premium subscription every month starting on your regular billing cycle date. The subscription fee(s) will then be charged to your Shaw account monthly. You can downgrade to a lower level after your promotion period by changing your Disney+ subscription in My Shaw, or cancel your subscription.
- If your promotion is still active, you can cancel at any time by contacting a Shaw agent. To avoid charges, you must cancel at least 1 day before the end of your promotion or before the monthly subscription renewal date.
- Please visit the Disney+ Help Centre to recover your username or reset your password.

Using Disney+ with Ignite TV and Ignite Streaming

- Use your voice remote and say “Disney Plus” or launch it from the Apps menu.
- Visit How to log in to Disney+ for detailed login instructions.
- Yes, Disney+ content is available in HD.
- Learn more about Disney+ video streaming quality at the Disney+ Help Centre website
Select 4K content is available for Disney+ Premium subscribers if you use the Disney+ App on Ignite TV or Ignite Streaming with an Ignite Entertainment Box and TV. Ignite 4K-compatible Entertainment Boxes include:
- Yes, content is streamed over the internet and will count against your monthly data usage.
- Note: Many of Shaw’s internet plans included unlimited monthly data. You can find more details on our internet plans page.
- There are two ways you can set parental controls for the Disney+ App on Ignite TV or Ignite Streaming devices:
  - By default, Disney+ will be set to TV-GA. You can lock content under Settings > Parental Controls > TV Rating Locks on your Ignite TV or Ignite Streaming devices. Once locked, a Parental Control PIN is required before you can access the app.
  - You can block access to the Disney+ App using Applications Locks found under Settings > Parental Controls on your Ignite TV or Ignite Streaming devices.

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