This article will help you set up and activate your Shaw 4K Wireless TV or Stream Player (Xi6 or XiOne). If you have a different Shaw TV player, click here.

If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.

Before you begin

If you are connecting both a Shaw Player and a Fibre+ Gateway, activate the Fibre+ Gateway first using the instructions found here. Your Gateway should be online with a solid white light and have working WiFi, before you proceed.

What's included

A voice remote, power cord, and an HDMI cable are included in your Self Connect kit. If something is missing from your kit, please let us know.

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Watch and learn

Connecting your Shaw Player

Before you start, choose a place for your Player. Make sure it's located:

  • Close to your TV and an electrical outlet.
  • Within range of your WiFi signal.
  • Off the ground in a space that allows free airflow around it.

Keep your Player in sight and point your remote directly at the Player when setting it up. Once it’s activated and the Voice Remote is paired, you can tuck the Player out of sight if you want.

  1. Connect the HDMI cable from your Player's HDMI TV port to one of your TV’s open HDMI IN ports. Make note of which HDMI port you select on your TV. If you have a 4K TV please use a 4K compatible HDMI port to ensure the highest quality for your video. 
    1. Turn on your TV and adjust to the same HDMI input you selected in the previous step, using the remote that came with your TV.
    2. Connect the power cord to the back of your Player and an electrical outlet.

If you are not seeing the Welcome screen on your TV, confirm you are on the same input that you confirmed in Step 1 a, by using the ‘Input’ or ‘Source’ button on your TV’s original remote.

Activating your Shaw Player

  1. Activation can take up to 15 minutes and your Player may automatically reboot during that time. Any firmware updates will be installed once it is powered up. If you want to place your player somewhere out of sight (eg. In a cabinet) wait until after activation is complete and your Voice Remote is fully paired. 
  2. Complete the setup of your Player by following the steps below:
    1. Remove the plastic pull-tab from the back of your Shaw Voice Remote.
    2. When prompted, choose your preferred language.
    3. When your TV displays “Setup complete”, press OK on the remote.
    4. Follow the on-screen prompts to name your Player and program your remote for voice commands and to control your TV’s power and volume.
    5. Within a few moments, you should see your channels and can connect your streaming subscriptions.

For more information about how to use and customize settings follow the BlueCurve TV or Shaw Stream sections here.

Frequently asked questions

I see an error on the screen during the activation process.
There might be a specific reason and a quick solution based on the error code that appears on the screen. Read our Shaw TV or Shaw Stream troubleshooting articles for more information.

What does it mean if the light on the box is blinking fast?
This will occur if there is an error. Check for an error code on your tv screen. If one is present, our Shaw TV or Shaw Stream troubleshooting articles for more information. If the error code is not listed, contact Shaw customer support.

Where should I place my Shaw Player?
Place your Player in a visible, well-ventilated area in a central location in your home, near an electrical outlet. If you think your wireless signal is weak, move your TV Player closer to your Fibre+ Gateway.

What if I need a stronger WiFi signal?
Make sure your Fibre+ Gateway is located in a central spot in your home to get the best possible WiFi coverage. Shaw Fibre+ WiFi Pods are available if you need WiFi coverage in those hard to reach places. You can also try moving your Shaw Player closer to your Fibre+ Gateway for a better signal.

How do I use my Shaw Voice Remote?
Press and hold the microphone button. When the word "Listening" appears onscreen, talk into your Shaw Voice Remote. Release the microphone button to submit your voice command. To learn more about using your Voice Remote, read our articles for the Shaw TV or Shaw Stream remote.

My remote control isn’t responding to any button commands during activation/setup. What do I do?
For remote programming assistance please see How To: Program your Shaw remote.

How can I access my Netflix, YouTube and Amazon Prime Video accounts?
Press and hold the microphone button on your Shaw Voice Remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services.

Need to return some equipment?
For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. 

Need support?

Connect with us anytime by clicking the blue chat bubble on this page, visiting or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm local time, seven days a week.

You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.

Manufacturer documentation

Click below to download the equipment Safety Sheet:

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