A remote, HDMI cable, power cord, and coax cable are included with your Gateway HDPVR portal. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested
Note: Before you begin, please removal any plastic wrapping from your Shaw Gateway HDPVR portal
Connecting your HDPVR portal
To connect your Gateway HDPVR portal:
Place your HDPVR portal in a well ventilated location.
Attach a coax cable from the coax wall outlet to the CABLE IN port on your HDPVR portal.
Attach an HDMI cable from your portal’s HDMI Out to TV port, to one of your TV’s open HDMI IN ports. Make note of which HDMI port you select on the TV (HDMI1, HDMI2, etc.).
Attach the power cord to the back of your portal and plug it into an electrical outlet. It will power on automatically
Activating your HDPVR portal
To activate your Gateway HDPVR portal:
Turn on your TV and set it to display the HDMI source you attached your portal to.
If your TV is on the correct HDMI source, you will see To set up this Shaw Gateway... on your TV screen.
To activate your Shaw Gateway HDPVR portal, please contact a Shaw agent at shaw.ca/chat or through the My Shaw app between 7:00am to 9:00pm PT.
Connecting to your main Shaw Gateway HDPVR
Now that your HDPVR portal is activated, you can connect it to your main Shaw Gateway HDPVR, so recordings can be shared between them.
Unplug your main Shaw Gateway HDPVR for 10 seconds, then plug it back into power to restart it. Once your main Shaw Gateway HDPVR has completely rebooted, your live shows will appear again and you can proceed to the next step.
Unplug your HDPVR portal for 10 seconds and plug it back in to restart it.
Once your HDPVR portal has rebooted, the current time and blue power light will show on the front panel. It should now automatically connect to your main Gateway HDPVR’s hard drive.
Note: If you have completed the steps above and you still have a black screen with or without audio on your portal, take your portal’s remote and press the channel up (CH +) button, up to seven times in a row. This will cause a picture and audio to appear on the TV your portal is connected to.
The quickest support is available by chatting with us, at shaw.ca/chat or via the My Shaw app 7 days/week, 7:00am to 9:00pm PT.
How do I program my Shaw HDPVR portal remote for my TV? To program your Shaw HDPVR portal remote to work with your TV, follow the Quick Setup instructions on the back of your remote, or visit the manufacturer's website at urcsupport.com/shaw.
How can I wire my modem and HDPVR portal to the same coax outlet? If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your HDPVR portal and modem.
Why doesn’t the power button on my remote turn my Gateway HDPVR portal on or off? The power button on your remote only controls your TV. Your Gateway HDPVR portal is always on but will go into sleep mode when it isn't being used.
Need to return some equipment? A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.