This article will help you connect your Shaw Gateway HDPVR (XG1-A). If you are setting up a Shaw TV Player (XG1v3, XG1v4, XiD) click here. Or if you are setting up a Shaw 4K Wireless 4K TV Player, click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
Before you begin
- Please remove any plastic wrapping from your Shaw Gateway HDPVR.
- If you want to activate a Shaw Gateway HDPVR Portal for your existing HDPVR system, click here.
What's included
A remote, HDMI cable, power cord, and coax cable are included with your Shaw Gateway HDPVR. If something is missing from your kit, please let us know. A 2-way splitter is not included but can be requested when you contact us to arrange your order.
Connecting your HDPVR
- Place your Shaw Gateway HDPVR in a well ventilated location.
- Attach a coax cable from the coax wall outlet to the CABLE IN port on your HDPVR.
- Connect the HDMI cable from your HDPVR’s HDMI Out to TV port, to one of your TV’s open HDMI IN ports. Make note of which HDMI port you select.
- Attach the power cord to the back of your HDPVR and plug it into an electrical outlet. It will power on automatically.
Activating your HDPVR
- Turn on your TV and set it to display the HDMI source you selected in Step 3 above.
- If your TV is on the correct input, you will see “Elevate” on your screen as the HDPVR boots up.
- Activation will start automatically once both the coax and power cables have been connected. During this process your Gateway HDPVR will reboot after updating its settings.
- The HDPVR may sit on the installer screen instead of completing its activation. If you see this screen with no changes for 5 minutes, please unplug power from the box for about 15 seconds and then plug it back in. This power cycle should help continue the activation and the box may do another reboot on its own again to apply any updates.
- Your Activation has failed if the TV screen returns to the installer menu with no signs of changes after waiting another 5 minutes. The coax outlet it is hooked up to may be inactive, try a different outlet if available.
- Once the box has rebooted and come back online you should see a prompt advising to “Press OK to open”.
- Press ‘OK’ on the HDPVR remote to open a channels list.
- Select ‘OK’ to tune to a channel to test your TV service. When you have picture and audio for your channels your activation is complete.
If you have a black screen or a subscription required message when trying to tune to a channel, please try pressing the channel up (CH+) button on the HDPVR remote. If nothing changes on one push, please try up to 7 times.
If you still don’t see the channels after trying everything above, refresh your channel list using the My Shaw app or webpage. To learn how, read How To: Refresh your TV channels with My Shaw.
Frequently asked questions
How do I program my Shaw Gateway HDPVR Remote for my TV?
To program your HDPVR Remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or view our instructions here.
Why doesn’t the power button on my remote turn my Shaw Gateway HDPVR on or off?
The power button on your remote only controls your TV. Your HDPVR is always on but will go into sleep mode when it isn't being used.
How can I wire my modem and Shaw Gateway HDPVR to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your HDPVR and modem.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Need support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.