This article will help you connect your Shaw Gateway HDPVR (XG1-A). If you are setting up a BlueCurve TV Player, click here. Or if you are setting up a Wireless 4K BlueCurve TV Player, click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
Before you begin
- Please remove any plastic wrapping from your Shaw Gateway HDPVR.
- If you want to activate an additional portal for your existing HDPVR system, click here.
What's included
A remote, HDMI cable, power cord, and coax cable are included with your Gateway HDPVR. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.
Connecting your HDPVR
- Place your Shaw Gateway HDPVR in a well ventilated location.
- Attach a coax cable from the coax wall outlet to the CABLE IN port on your HDPVR.
- Connect the HDMI cable from your HDPVR’s HDMI Out to TV port, to one of your TV’s open HDMI IN ports. Make note of which HDMI port you select.
- Attach the power cord to the back of your HDPVR and plug it into an electrical outlet. It will power on automatically.
Activating your HDPVR
- Turn on your TV and set it to display the HDMI source you selected in Step 3 above.
- If your TV is on the correct HDMI source, you will see “To set up this Shaw Gateway...” on your TV screen.
- Once coax and power are connected, your HDPVR will activate automatically. Activation can take up to 15 minutes and during the process your Gateway HDPVR will reset (the screen may go black or freeze momentarily). When you see the current time displayed and the blue power icon lit on the front of your HDPVR, activation is complete.
- If activation fails, this outlet may be inactive. Try a different coaxial cable outlet.
If you still have a black screen (with or without audio) on your HDPVR, press the channel up (CH +) button on the HDPVR remote, up to seven times in a row. This will cause a picture and audio to appear on the TV.
If you still don’t see the channels after trying everything above, refresh your channel list using the My Shaw app or webpage. To learn how, read How To: Refresh your TV channels with My Shaw.
Frequently asked questions
How do I program my Shaw Gateway HDPVR Remote for my TV?
To program your HDPVR Remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or view our instructions here.
Why doesn’t the power button on my remote turn my Shaw Gateway HDPVR on or off?
The power button on your remote only controls your TV. Your HDPVR is always on but will go into sleep mode when it isn't being used.
How can I wire my modem and Shaw Gateway HDPVR to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your HDPVR and modem.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Need support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.