This article will help you set up and activate your Rogers Xfinity Entertainment Box (TV or Streaming) (formerly known as Shaw 4K Wireless TV or Stream Player) (Xi6 or XiOne). If you have a different TV player, click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
Before you begin
If you are connecting both an Rogers Xfinity Entertainment Box and an Rogers Xfinity Gateway (formerly known as Fibre+ Gateway), activate the Rogers Xfinity Gateway first using the instructions found here. Your Gateway should be online with a solid white light and have working WiFi, before you proceed.
What's included
A voice remote, power cord, and an HDMI cable are included in your Self Connect kit. If something is missing from your kit, please let us know.
Watch and learn
Connecting your Rogers Xfinity Entertainment Box
Before you start, choose a place for your Rogers Xfinity Entertainment Box. Make sure it's located:
- Close to your TV and an electrical outlet.
- Within range of your WiFi signal.
- Off the ground in a space that allows free airflow around it.
Keep your Rogers Xfinity Entertainment Box in sight and point your remote directly at the Rogers Xfinity Entertainment Box when setting it up. Once it’s activated and the Voice Remote is paired, you can tuck it out of sight if you want.
- Connect the HDMI cable between your Rogers Xfinity Entertainment Box and one of your TV’s open HDMI IN ports. Make note of which HDMI port you select on your TV. If you have a 4K TV please use a 4K compatible HDMI port to ensure the highest quality for your video.
- Turn on your TV and adjust to the same HDMI input you selected in the previous step, using the remote that came with your TV.
- Connect the power cord to the back of your Rogers Xfinity Entertainment Box and an electrical outlet.
If you are not seeing the Welcome screen on your TV, confirm you are on the same input that you confirmed in Step 1 a, by using the ‘Input’ or ‘Source’ button on your TV’s original remote.
Activating your Rogers Xfinity Entertainment Box
- Activation can take up to 15 minutes and your Rogers Xfinity Entertainment Box may automatically reboot during that time. Any firmware updates will be installed once it is powered up. If you want to place your Rogers Xfinity Entertainment Box somewhere out of sight (eg. In a cabinet) wait until after activation is complete and your Voice Remote is fully paired.
- Complete the setup of your Rogers Xfinity Entertainment Box by following the steps below:
- Remove the plastic pull-tab from the back of your Voice Remote.
- When prompted, choose your preferred language.
- When your TV displays “Setup complete”, press OK on the remote.
- Follow the on-screen prompts to name your Rogers Xfinity Entertainment Box and program your remote for voice commands and to control your TV’s power and volume.
- Within a few moments, you should see your channels and can connect your streaming subscriptions.
For more information about how to use and customize settings follow the Rogers Xfinity TV or Rogers Streaming sections here.
Frequently asked questions
I see an error on the screen during the activation process.
There might be a specific reason and a quick solution based on the error code that appears on the screen. Read our Rogers Xfinity TV or Rogers Streaming troubleshooting articles for more information.
What does it mean if the light on the box is blinking fast?
This will occur if there is an error. Check for an error code on your tv screen. If one is present, our Rogers Xfinity TV or Rogers Streaming troubleshooting articles for more information. If the error code is not listed, contact customer support.
Where should I place my Rogers Xfinity Entertainment Box?
Place your Rogers Xfinity Entertainment Box in a visible, well-ventilated area in a central location in your home, near an electrical outlet. If you think your wireless signal is weak, move your Rogers Xfinity Entertainment Box closer to your Rogers Xfinity Gateway.
What if I need a stronger WiFi signal?
Make sure your Rogers Xfinity Gateway is located in a central spot in your home to get the best possible WiFi coverage. Rogers Xfinity WiFi Boost Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) are available if you need WiFi coverage in those hard to reach places. You can also try moving your Rogers Xfinity Entertainment Box closer to your Rogers Xfinity Gateway for a better signal.
How do I use my Voice Remote?
Press and hold the microphone button. When the word "Listening" appears onscreen, talk into your Voice Remote. Release the microphone button to submit your voice command. To learn more about using your Voice Remote, read our articles for the Rogers Xfinity TV or Rogers Streaming remote.
My remote control isn’t responding to any button commands during activation/setup. What do I do?
For remote programming assistance please see How To: Program your Shaw remote.
How can I access my Netflix, YouTube and Amazon Prime Video accounts?
Press and hold the microphone button on your Voice Remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services.
Need to return some equipment?
For instructions on how to return your equipment, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Need support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw App. The quickest support for activating your equipment is available from 7am-9pm local time, seven days a week.
You can log in to the My Shaw website or App (Apple App Store | Google Play Store) anytime to manage your account.