How to enable/disable Closed Captioning

Closed captioning allows you to view a text based transcription of the audio, and occasionally the events that are occurring on your television. You can enable or disable this option as well as modify the look of the closed captions through your TV Player. Learn how to enable/disable closed captioning on your TV Player by following the instructions for your specific cable box below.

Rogers Xfinity TV Player

Rogers Xfinity TV (formerly known as Ignite TV) has enhanced closed captioning controls built right in for the hearing impaired. To turn Closed Captioning On/Off:

  1. Press the Shaw button on your remote
  2. Use the right arrow or left arrow button to select Settings (the gear icon)
  3. Press OK on the remote
  4. Scroll down to Accessibility Settings and press OK
  5. From Accessibility Settings, use the arrow buttons to navigate to Closed Captioning

    132674_menu_settings_langugage_parental-controls_accessibility-settings_closed-captioning on.png

  6. Press OK to toggle Closed Captioning On or Off.
    • If turning on, visit Closed Captioning Options to select your preferred settings (font size, colour, formatting)

 

Did You Know?

You can turn CC on and off by pressing the directional down arrow while watching a program or by saying "CC off" or "CC on" to the Voice Remote ("turn off/on closed caption" also works). The easiest way to enable Closed Captioning or Described Video, is to hit the down arrow when watching a program and use the quick menu. You can also toggle enable/disable Closed Captioning by simply saying "Closed Captioning" in your Voice Remote.

Gateway HDPVR

To enable/disable Closed Captioning on your Shaw Gateway follow these instructions:

  1. Power on your Television
  2. Press MENU on your Shaw Gateway Remote
  3. Navigate to Settings
  4. Select Closed Captions from the list of available settings
  5. Enable or disable closed captioning by using the UP and DOWN
    arrows on your Shaw Remote
  6. Additional closed captioning options include:
    • Basic Service options
    • Digital Service options
    • Display Preferences
    • Language Preferences
  7. Press the LIVE button on your Shaw Remote to navigate back to live TV and test your closed caption settings

HD Guide TV Player

To turn Closed Captioning On/Off on your Shaw HD TV player:

  1. Press the MENU button on your Shaw Remote
  2. Navigate to Settings
  3. Choose Closed Captions
  4. Move the slider to either the Off or On position using the LEFT and RIGHT ARROWS on your Shaw Remote
  5. Press OK to save your modification

Motorola Cable Box

Please be aware that closed captioning is not available as a setting on Motorola DCT 700 units. For all other Motorola units, please see steps below to turn Closed Captioning on or off:

  1. Press the SETTINGS or MENU button on the Shaw Remote, or on the front panel of the cable box (TV Player)
  2. Select Main Menu
  3. Navigate to Setup and press OK
  4. Navigate to Closed Captioning Setup and press OK
  5. Use the right or left arrow buttons on your remote to turn Closed Captioning On or Off
  6. Press OK on your remote when finished

To adjust additional closed captioning options such as font size and colour:

  1. Power off your TV Player, while leaving your television set powered on
  2. Press the SETTINGS or MENU button on the Shaw Remote, or on the front panel of the TV Player
  3. Navigate to Additional closed captioning options and press OK
  4. Additional closed captioning options include:
    • Font Size
    • Font Style
    • Font Colour
    • Font Opacity
    • Font Edge Type
    • Font Edge Colour
    • Background Colour
    • Background Opacity
  5. Power off your TV Player, then you can turn it back on to test your closed caption settings

Pace TV Cable Box

Follow these instructions to enable or disable Closed Captioning on a Pace TV cable box:

  1. Power off your Pace cable box, while leaving your television set powered on
  2. Press the SETTINGS or MENU button on the Shaw Remote, or on the front of the TV Player
  3. Navigate to the Closed Captions option using the ARROW
    buttons on your Shaw Remote or TV Player
  4. Use the RIGHT Arrow button on your Shaw Remote or TV Player to select Closed Captions
  5. Highlight CC, then press OK on your Shaw Remote or TV Player to toggle the closed captions option on or off
  6. Additional closed captioning options include:
    • Font Size
    • Font Style
    • Character Colour
    • Character Shading
    • Background Colour
    • Background Shading
    • Standard Definition CC
    • High Definition CC
  7. Power on your Pace cable box to test your closed caption settings

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