Learn how to troubleshoot sound and audio issues with your Digital Box. If you are unable to hear the audio track of the program you are currently watching, it may be due to one of the following reasons:
This article will provide insight into:
Did You Know?
Quite often the quickest fix can be to power cycle your equipment. This involves turning off your equipment, unplugging the device, waiting 10 seconds, plug the device back in and turn the device back on.
To check whether your TV is on mute:
Secondary Audio Programming (SAP) is a service carried alongside a TV channel that is used to broadcast for language or accessibility such as:
Descriptive Video Service (DVS) is an aid for persons who are visually impaired. It provides a voice-over description of a program's key visual elements that are inserted during natural pauses in program dialogue. In general, DVS describes actions that are not otherwise reflected in the dialogue, such as the movement of a person in a scene.
To turn off Descriptive Video Service
Optimizing the stereo output will often restore the audio if it is not working on all channels.
If you have tried the options above and are still experiencing audio issues with your Digital Box the problem may be with your receiver. If you are using a sound system (receiver) for the audio:
You can try to fix audio issues by resetting your Digital Box. To do this: