Having issues with a pay-per-view event that you have ordered? Troubleshoot PPV issues with our frequently asked questions about Ordering PPV below.
Ordering Pay-Per-View FAQs
Here is a look at some of our frequently asked questions about order pay-per-view with Rogers (formerly Shaw).
What happens if I ordered a PPV event and it is not appearing?
There are two troubleshooting tips that can assist with this:
Ensure that the PPV order went through by trying to cancel it through your Guide (this will let you know if your PPV order went through or not).
In some cases try toggling (switching) channels as this can sometimes fix if your PPV event is not showing.
If you're tried the above solutions and are still having issues, feel free to contact us.
Is there a way to cancel a PPV order?
Yes! In the same way that you ordered, you can also cancel before watching the event. This can be done through the guide on your cable box or by contacting us.
Can I record PPV events on Ignite TV?
PPV orders cannot be recorded on Ignite TV (formerly known as BlueCurve TV). However, after purchase, PPV events will be available to watch on demand for 30 days after the initial airing date. Read Ordering PPV events to learn more.
What channels are PPV events found on Shaw?
This will depend on the TV box you have in your home. On Ignite TV you can find PPV events between channels 601-636. Please see Ordering PPV events for more on where to find PPV on your guide.
How can I test if PPV will work in my region?
PPV events should be available in all regions. If you're having difficulties accessing PPV please see our troubleshooting steps.
How am I billed for a PPV event?
PPV events will be added to your bill as a transaction occurring on the day that it was ordered. You will see the one-time charge on your next monthly bill. See our guide on how to view your current Shaw bill.