Occasionally you will find that you need to reset your Digital Box due to issues such as no picture, no sound, pixelation on the TV screen, or the inability to record content on your PVR. Resets are a simple and fast way to resolve the majority of these types of issues. Once rebooted, it will take your interactive guide roughly one hour to reload all of the content, but a picture should be present immediately.

For a brief video tutorial on how to reset your digital box, please see the video below.

How to refresh your channel listings

If you can't see a channel or content that you're subscribed to, try refreshing your channel listings from My Shaw. You can refresh your channels using My Shaw Web or the My Shaw app.  Click the link below to learn how.

How To: Refresh your TV channels with My Shaw 

How to reset your digital box

If you do not have an Expander connected to your Digital Box, please perform the following steps to reset your Digital cable box:

  1. Locate and unplug the power cable on your Digital Box. 138799_grounded-power-cable


  2. Wait 30 seconds
  3. Plug the power back into the Digital Box.
  4. Wait approximately 1-2 minutes for the Interactive Guide functions to be fully restored.


 Example: DCT700 power supply

If your Digital Box has an Expander (External Hard Drive) connected to it, please refer to the Related article below on how to reset a digital box with an expander.

Related: How to reset a digital box with an Expander

Did you know?  If you are using a Digital Box with the classic guide, the channel guide will display To Be Announced after the reset. This is normal; you can expect the channel listings to populate within the hour.

Video Guide: Resetting your digital box

Check out this video tutorial on resetting your Shaw digital cable box.

Video Tutorial: How to reset your digital cable box

Can't view the video? Click here to view on YouTube.

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