Occasionally you will find that you need to reset your Digital Box due to issues such as no picture, no sound, pixelation on the TV screen, or the inability to record content on your PVR. Resets are a simple and fast way to resolve the majority of these types of issues. Once rebooted, it will take your interactive guide roughly one hour to reload all of the content, but a picture should be present immediately.
For a brief video tutorial on how to reset your digital box, please see the video below.
How to refresh your channel listings
If you can't see a channel or content that you're subscribed to, try refreshing your channel listings from My Shaw. You can refresh your channels using My Shaw Web or the My Shaw app. Click the link below to learn how.
Did you know? If you are using a Digital Box with the classic guide, the channel guide will display To Be Announced after the reset. This is normal; you can expect the channel listings to populate within the hour.
Video Guide: Resetting your digital box
Check out this video tutorial on resetting your Shaw digital cable box.
Video Tutorial: How to reset your digital cable box