Shaw Support: TV Troubleshooting

How to stream with Citytv+ on Rogers Xfinity TV

Citytv+ combines your favourite binge-worthy shows from Citytv with FX, FXX and OMNI Television, allowing you to watch your favourite programming as it happens. Sign in for the full experience. Citytv+ is not available on Rogers Streaming. What’s inc... Read more

TV and streaming device guides

Need help with how to use your TV or streaming equipment? We have step-by-step interactive guides for your TV box, streaming box, voice remote, the Rogers Xfinity Stream app and more. You'll be able to select the right TV service and platform for ins... Read more

How to use the BritBox app on Rogers Xfinity TV and Rogers Streaming

BritBox is a video streaming service that gives you access to watch the largest collection of British mysteries, dramas, comedies, lifestyle and documentaries all in one place. Learn how to open and sign in to the BritBox app on Rogers Xfinity TV (fo... Read more

How to program your Large Button Voice Remote

Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more

Overview of the Large Button Voice Remote

Learn about the Large Button Voice Remote's accessibility features and how to get one for your Rogers Xfinity TV or Rogers Xfinity Streaming services. Rogers Large Button Voice Remote The Rogers Large Button Voice Remote is the next-generation access... Read more

How to swap Rogers Xfinity TV Flex Channels with My Shaw

Note: As of November 1, all of our new Rogers Xfinity TV plans will have easy-to-understand lineups of the channels you love, without using Flex Channels. This support article is for customers with existing Rogers Xfinity TV Flex Channels. Flex Chann... Read more

How To: Use Apple TV+ with Rogers Xfinity TV and Rogers Streaming

Apple TV+ is an ad-free premium video streaming platform, featuring Apple-exclusive content (Apple Originals) such as Ted Lasso and The Morning Show and is now available on Rogers Xfinity TV and Rogers Streaming! Note: A Shaw Internet subscription is... Read more

How To: Use the Rogers Streaming voice remote (XR16)

The Rogers Streaming (formerly Ignite Streaming) voice remote (XR16) comes bundled with Rogers Streaming. This compact remote comes with voice control technology and a simple button layout for easy navigation. Features and button layout Use the guide... Read more

How To: Watch 4K content on Rogers Xfinity TV

With Rogers Xfinity (formerly Ignite) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Rogers Xfinity TV set-top box. For an overview of 4K service i... Read more

How To: Connect your HD Guide TV Player (DCX3510-M & DCX3200 P3)

This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page. If you need answers to other common Self-Connect questions, our Self Connec... Read more

TV Articles