We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.
For the first time since 2017, the Super Bowl broadcast will feature entirely Canadian Super Bowl commercials. This comes from a Supreme Court of Canada ruling in late December of 2019 which aims to protect the rights of Canadian broadcasters and kee... Read more
In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more
Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the FreeRange TV app is now the BlueCurve TV App. We’re making this change to streamline our products as part of the BlueC... Read more
Having trouble using Amazon Prime Video on BlueCurve TV? This page includes tips for fixing common issues with the Prime Video app and service. Unable to sign in to Prime Video If you can't sign in to Prime Video, be sure to follow the steps below: C... Read more
With BlueCurve TV, you can watch Amazon Prime Video right from your TV set-top box. Find Prime Video content by searching the BlueCurve TV library, or launching the Prime Video app. Requirements To access and watch Prime Video content on BlueCurve TV... Read more
Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more
Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more
DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more
If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more
You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more
If you are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box: Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on the fron... Read more
You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more
Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more
You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more
If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Find your TV remote control (this may or... Read more
If you are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox: Power on your TV and your Digital Box. Find the remote control that came with your TV ... Read more
If you want to order a new TV theme pack, but do not have a My Shaw account: You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/. Simply find the theme pack that you wish to order and select Order now (you ... Read more
If you would like to order/add individual channels to your Shaw TV package via Shaw.ca: Visit https://www.shaw.ca/tv/programming/channels/pick-and-pay To know the price of a channel, click on Download channel pricing. To order an individual channel c... Read more
If you are considering changing your channel theme packs or are looking to add channels to your Shaw TV package: You can change your theme packs and channels by logging into My Shaw and clicking TV from the My Services option at the top. Under Curren... Read more
If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more
If you require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that yo... Read more
If you require a new remote control and want to exchange it in person: You can exchange your Shaw remote by bringing your remote to a Shaw location near you and exchanging your remote control for a replacement one. A charge of $14.95+tax may apply. L... Read more
To find a list of channels that are available in your region using your My Shaw (Web or App) account: My Shaw Web Sign into My Shaw Select My Services from the navigation bar at the top > Select TV Review your channel list under My channels My Shaw A... Read more
If you are experiencing channel issues or certain channels are no longer coming in that were previously available: Unplug the power cord from the wall or from the power bar Wait 30 seconds Plug the power cord back in. Wait a couple of minutes for the... Read more
If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available and you feel that the issue is a result of a poor cable connection: You can reseat your cable connection by unplugging the power to ... Read more
To print out a list of your channels or access a printable list of your Shaw channels: After signing into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels Select Current TV ... Read more
To view a list of your Shaw TV channels: Visit the Shaw Channel Listings Page Enter your postal code in the Search by postal code field Click Search You will see the Shaw channel listings for your region. Learn more: How to view Shaw channel listings... Read more
You can use the My Shaw app to find which channels are included as part of your Shaw TV package. Open the My Shaw app on your mobile device. Scroll down to TV and tap Manage TV & BlueCurve TV App Devices. Under TV Settings tap My Channel List. You wi... Read more
To see a list of channels that you are subscribed to (using My Shaw Web): Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed channels und... Read more
Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Service FAQ Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quickes... Read more
Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more
In a few easy steps, connect your BlueCurve TV Player | Wireless 4K (Xi6) and enjoy voice-powered TV. This article will provide insight into: What's in the box? Connection instructions Helpful tips Note At this time, the BlueCurve TV Player | Wireles... Read more
Learn how to order Pay Per View Events. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. How to order Pay Per View on BlueCurve TVHow to order Pay Per View on GatewayHow to order Pay Per View on HD GuideHow to ord... Read more
With the BlueCurve TV App and website, you can delete BlueCurve TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of December 5, 2019, deleting PVR recordings with the BlueCurve TV App is available only fo... Read more
With the BlueCurve TV App and website, you can watch completed BlueCurve TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of December 5, 2019, watching PVR recordings is available only for BlueCurve TV c... Read more
Cloud PVR is an enhancement to the BlueCurve TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the BlueCurve TV app or website. In addition, recordings can b... Read more
We're enhancing the BlueCurve TV experience by adding Cloud PVR functionality, two new HD channels, and upgrading dozens of existing channels from SD to HD. We've also introducing our first wireless TV experience with the Wireless 4K BlueCurve Player... Read more
Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. This page will pro... Read more
Learn about the features and specifications of Shaw's BlueCurve TV Player | Wireless 4K (Xi6). Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is r... Read more
In just a few easy steps, install your BlueCurve TV Player and enjoy voice-powered TV. The following installation instructions apply to both the XG1v3 and XG1v4 models of the BlueCurve TV Player. This article provides insight into: Connection Instruc... Read more
Shaw is pleased to offer NFL Sunday Ticket for the 2019/2020 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more
NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. This article will provide insi... Read more
Learn how to troubleshoot error XRE-03047 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV error codes. Error ... Read more
Learn how to troubleshoot "check connection" error XRE-03045 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV ... Read more
Learn how to troubleshoot error XRE-09016 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more
Learn how to troubleshoot error RDK-03005 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more
Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Error message Troubleshooting tips Error message On-Screen message: "Your remot... Read more
Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more
Learn how to troubleshoot error APPS-04154 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message: "Let's tr... Read more
Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueCurve TV. Error message Troubleshooting t... Read more