TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

159 Articles

How to program your Large Button Voice Remote

Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more

Overview of the Large Button Voice Remote

Learn about the Large Button Voice Remote's accessibility features and how to get one for your Ignite TV or Ignite Streaming services. Ignite Large Button Voice Remote The Ignite Large Button Voice Remote is the next-generation accessibility remote f... Read more

How To: Swap Ignite TV Flex Channels with My Shaw

Our Ignite TV Flex packages include Flex Channels. They are a selection of channels you can swap regularly to personalize your channel lineup. By signing in to your My Shaw account, you can see which Flex Channels you currently have and swap them for... Read more

How To: Use FIIT with Ignite TV and Ignite Streaming

Fiit is a subscription service that allows you to train with the most in demand fitness experts, compete with friends, and track your progress with hundreds of classes, group workouts, and training plans ranging from entry level to advanced. Note: A ... Read more

Disney+ on Ignite TV and Ignite Streaming FAQ

Disney+ sign up & eligibility Disney+ subscription & account Using Disney+ with Ignite TV and Ignite Streaming Find answers to common questions about using Disney+ with Ignite TV (formerly known as BlueCurve TV) and Ignite Streaming (formerly known a... Read more

How To: Use Disney+ with Ignite TV and Ignite Streaming

The Disney+ App and content library are available with Ignite TV (formerly known as BlueCurve TV) and Ignite Streaming (formerly known as Shaw Stream). Use our voice remote to easily find Disney+ content right from your Ignite TV or Ignite Streaming ... Read more

How To: Use Tubi with Ignite TV and Ignite Streaming

Tubi is the world’s largest ad-supported video on demand app with over 35,000 movies and TV shows from nearly every major studio, and it's included with Ignite TV (formerly BlueCurve TV) and Ignite Streaming (formerly Shaw Stream). Launch the Tubi Ap... Read more

How To: Find music on Ignite TV

Ignite TV includes a dedicated music section, plus a variety of music streaming apps for all listeners. This article covers how to access musical content on Ignite TV. Music section The music section features musical content such as themed playlists,... Read more

How To: Use the Web Remote to control your TV

The Accessible Web Remote works as an alternative to your Ignite TV voice remote. You can use the Web Remote from anywhere by signing in at with your Shaw ID. This is a great option for those with accessibility considerations, or as... Read more

NBA League Pass 2023/2024 season

NBA League Pass returns to Ignite TV for the 2023/2024 season and is now part of Rogers Super Sports pak! Catch 950 out-of-market NBA games in HD throughout the season. NBA League Pass gives you access to every game that takes place outside of your l... Read more

How To: Watch 4K content on Ignite TV

With Ignite (formerly BlueCurve) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Ignite TV set-top box. For an overview of 4K service including requ... Read more

How To: Stream music with Stingray on Ignite TV

The Stingray App is a free value add for all Ignite TV customers. You can search 50+ channels of music by genre or channel. Features include profiles, saved channels, recently played, and usage based recommendations. Note: A Shaw or Rogers Internet s... Read more

How To: Use Hayu with Ignite TV and Ignite Streaming

Hayu is the first reality TV subscription service of its kind where you can watch thousands of commercial free episodes on demand with content becoming available the same day as in the US. This article covers how to access Hayu content on Ignite TV N... Read more

Ignite Entertainment Box (XiOne, Xi6) FAQ

Find answers to frequently asked questions about the Ignite Entertainment Box (XiOne, Xi6) (formerly known as 4K Wireless TV Player). This page includes general information, details on eligibility, and questions about how the Ignite Entertainment Box... Read more

How To: Find your WiFi password on Ignite TV

With Ignite Internet and TV, you can find your WiFi password, network name, and status, right from your TV box using a voice command. Just ask your Ignite TV voice remote, and your WiFi network details will pop up in seconds. Note: This feature is on... Read more

How To: Troubleshoot Error 012 on Ignite TV

If you encounter Error 012 on Ignite TV (formerly BlueCurve TV), it was likely caused by an activation issue. Use the troubleshooting tips below to address the issue. What is Error 012? On-Screen Message "Device activation has failed due to error:012... Read more

How To: Access TV Parental Controls

This page will provide information on accessing and setting Parental Controls with your TV equipment. Setting Parental controls enables you to restrict access to programming that may not be suitable for younger viewers such as your children. Instruct... Read more

Oct 15 | BlueSky TV and FreeRange TV have a new name

Update July 2023: With Rogers and Shaw coming together, as of July 2023, BlueCurve TV will now be known as Ignite TV. Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the ... Read more

How to order channels from your TV Player

Otherwise known as 'Click to Add', you can now order and subscribe to select channels right from your TV. This feature is available if you're using Ignite TV or HD Guide. Just find the channel or On Demand content you want, select Subscribe, and you'... Read more

How to troubleshoot error XRE-00002 on Ignite TV

If you're receiving error XRE-00002 on Ignite (formerly BlueCurve) TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooti... Read more

Quick Answer: How to reboot my TV Player

Follow these steps if you are having issues accessing channels or your Guide in Ignite TV and need to restart your TV Player (XG1v3): Solution Ensure that all cables connected to the TV Player are tightly secured. Press and hold the Power button loca... Read more

Shaw TV Service FAQ

Shaw TV Services FAQs Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Services FAQs Here are some frequently asked questions about Shaw's TV services. Where can I find a list of the Shaw TV packages?... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by restarting your TV cable box. Unplug the power cords, wait 30 seconds, an... Read more

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