Shaw Support: TV Troubleshooting

How To: Access TV Parental Controls

This page will provide information on accessing and setting Parental Controls with your TV equipment. Setting Parental controls enables you to restrict access to programming that may not be suitable for younger viewers such as your children. Instruct... Read more

Ordering Rogers PPV FAQ

Having issues with a pay-per-view event that you have ordered? Troubleshoot PPV issues with our frequently asked questions about Ordering PPV below. Ordering Pay-Per-View FAQs Here is a look at some of our frequently asked questions about order pay-p... Read more

Shaw TV Service FAQ

Shaw TV Services FAQs Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Services FAQs Here are some frequently asked questions about Shaw's TV services. Where can I find a list of the Shaw TV packages?... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by restarting your TV cable box. Unplug the power cords, wait 30 seconds, an... Read more

How to Order Pay Per View Events

Learn how to order Shaw Pay Per View (PPV) events, like a UFC bout or premium sporting event. This article provides steps for ordering Pay Per View on all types of Rogers/Shaw TV equipment. Please note that charges will be incurred for any PPV event ... Read more

How to filter On Demand content with Ignite TV

Learn how to filter On Demand content with Ignite TV (formerly BlueCurve TV). Ignite TV will record up to 60 hours of HD programming or 300 hours of SD programming. The fastest way to access On Demand is by saying "On Demand" to your Voice Remote. Ho... Read more

How To: Order Pay Per View on Ignite TV

This article explains how to use Ignite TV 9formerly BlueCurve TV) to order and watch Pay Per View (PPV) content, like UFC bouts and premium sporting events. You can also order PPV using other devices. Movies can be ordered with On Demand. Order Pay ... Read more

How To: Order On Demand with Ignite TV

Learn how to order and watch On Demand movies and TV programs with Ignite TV (formerly known as BlueCurve TV). Ignite TV builds on the success of today's On Demand experience by offering customers new features and functionality that they have come to... Read more

How to access On Demand and PPV on Ignite TV

Learn how to access On Demand and Pay Per View (PPV) content from your Ignite TV (formerly known as BlueCurve TV) cable box. Ignite TV builds on the success of today's On Demand and Pay Per View (PPV) experience by offering customers new features and... Read more

Troubleshooting: TV service issues

TV not working? There are a number of reasons why your TV may not be working including loose cables on equipment, outages in your area, or other technical reasons. Use the resources below to troubleshoot common TV issues. Additional tips can be found... Read more

Video on Demand Wishlists

Learn how to set up a Video on Demand Wishlist. Setting up a wishlist is an easy way to keep track of Video On Demand content that you would like to watch at a later date. In this article, you will find information on how to add titles and manage you... Read more

Shaw Gateway - How to order On Demand

Learn how to order On Demand on your Shaw Gateway with these tips. On Demand is your portal to access thousands of movie titles, sports features, and TV programs. You’ll need Shaw or Rogers Television programming in either Digital or HDTV programming... Read more

What is On Demand?

On Demand gives you access to movie titles, sports features and TV episodes which you can order and watch instantly through your Digital Box. When you order from On Demand, you can watch a title as often as you like, until the order has expired. You ... Read more

How to order On Demand content

Learn how to order a title through On Demand. On Demand is your portal to access thousands of movie titles, sports features and TV programs. You’ll need Shaw video programming in either Digital or HDTV programming to access our title selections that ... Read more

Troubleshooting On Demand errors

Error messages can appear when you are trying to access On Demand content. The errors can be triggered by issues with signals, cables, service availability, and issues with your account. If you have more than one TV box in your home, check to see if ... Read more

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