Learn how to troubleshoot tuning errors on BlueCurve TV. Tuning error codes on BlueCurve TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troubleshooting tips to fix tuning errors on BlueCurve TV.

 

Please view our Service Outages & Updates page for any outages that may be affecting your area. If your area is not affected, please try steps below.

 

 

Issue
  • XRE-03062 - Please note: This can also happen when there is no show/event playing on PPV, including Sportsnet Companion Channels and NHLCI
  • XRE-03121 - Please note: May be caused if your account is overdue, please log into Myshaw.ca to check the state of your account.
  • XRE-03044 - Please note: BlueCurve TV Player (XiD)s will often display this error during the standard daily reboot process. Once the BlueCurve TV PVR reboot has completed, picture will resume on the portals. By default, the standard daily reboot window is 2:00AM - 4:00AM local time, however, this is a setting than can be modified by customers.
  • XRE-03056 - Please note: If this error code appears on a Pay Per View (PPV), Sportsnet Companion or NHL Centre Ice Channel, there may be no scheduled broadcast at the time.
  • XRE-03059 - Please see below for quick assistance.
  • XRE-10007 - Please see below for quick assistance.
  • XRE-00021 - Please see below for quick assistance.
  • XRE-03097 - Please see below for quick assistance.

 

Cause

These errors may occur if your BlueCurve TV experiences difficulties tuning to a channel.

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Troubleshooting tips

Please view our Service Outages & Updates page for any outages that may be affecting your area. If your area is not affected, please try the following steps.

 

  1. Tune to a different channel and then back.
  2. Power cycle all BlueCurve TV devices
    • Unplug the BlueCurve TV Player (XG1v3) (PVR) and any Portals
    • Plug in and power on the BlueCurve TV Player (XG1v3) (PVR)
    • Once the Guide is showing again from the PVR, plug in and power on any Portals
  3. If the above has not repaired the error, please call Shaw for more assistance.

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