Troubleshooting: Fix tuning errors on BlueCurve TV
Learn how to troubleshoot tuning errors on BlueCurve TV. Tuning error codes on BlueCurve TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troubleshooting tips to fix tuning errors on BlueCurve TV.
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XRE-03062 - Please note: This can also happen when there is no show/event playing on PPV, including Sportsnet Companion Channels and NHLCI
XRE-03121 - Please note: May be caused if your account is overdue, please log into Myshaw.ca to check the state of your account.
XRE-03044 - Please note: BlueCurve TV Player (XiD)s will often display this error during the standard daily reboot process. Once the BlueCurve TV PVR reboot has completed, picture will resume on the portals. By default, the standard daily reboot window is 2:00AM - 4:00AM local time, however, this is a setting than can be modified by customers.
XRE-03056 - Please note: If this error code appears on a Pay Per View (PPV), Sportsnet Companion or NHL Centre Ice Channel, there may be no scheduled broadcast at the time.
XRE-03059 - Please see below for quick assistance.
XRE-10007 - Please see below for quick assistance.
XRE-00021 - Please see below for quick assistance.
XRE-03097 - Please see below for quick assistance.
Theseerrors may occur if your BlueCurve TV experiences difficulties tuning to a channel.