Troubleshooting: Fix tuning errors on Rogers Xfinity TV
Tuning errors display when your Rogers Xfinity (formerly BlueCurve) TV experiences difficulties tuning to a channel. This article provides insight into some basic troubleshooting tips to fix these tuning errors.
Check the Service Outages & Updates to learn about outages that may be affecting your area. If there is no service outage, continue with the troubleshooting steps below.
Tuning errors
These are the most common error codes you might see while using Rogers Xfinity TV. Click any of the error code names in the left column for detailed information and troubleshooting tips.
Error Code
Cause
XRE-03062
This can happen when there is no show/event playing on PPV, including Sportsnet Companion Channels and NHLCI.
XRE-03121
May be caused if your account is overdue, please log into myshaw.ca to check the status of your account.
XRE-03044
The TV Player will often display this error during the standard daily reboot process. Once the TV Player reboot has completed, picture will resume on the TV's. By default, the standard daily reboot window is 2:00AM - 4:00AM local time, however, this is a setting that can be modified by customers.
XRE-03056
If this error code appears on a Pay Per View (PPV), Sportsnet Companion, or NHL Centre Ice Channel, there may be no scheduled broadcast at the time.