Troubleshooting Not Authorized Error on Television
Learn how to troubleshoot the Not Authorized error being displayed on your TV. The Not Authorized message will typically appear when you are attempting to view channels which are not included with your subscription. Occasionally, this error can also occur when channels have been recently added to your cable box and the signal for the update has not yet been received.
Your guide listing may read: "To Be Announced" for up to one hour after the power reboot. The guide information will automatically re-populate over time.
How to check your TV package for channel availability
TheNot Authorized error message often appears when you are attempting to view a channel which is not currently included in your subscription. If you know which package you are subscribed to (as it appears on your Shaw Bill) you can confirm which channels are included in that package at ourChannel Listings page.