Troubleshooting Not Authorized Error on Television
Learn how to troubleshoot the Not Authorized error being displayed on your TV. The Not Authorized message will typically appear when you are attempting to view channels which are not included with your Digital or HD subscription plan. Occasionally, this error can also occur when channels have been recently added to your Digital Box and the signal for the update has not yet been received. For a brief video tutorial on how to reset your cable box, please watch the video below.
How to check your TV package for channel availability
The Not Authorized error message often appears when you are attempting to view a channel which is not currently included in your subscription. Check which package you are subscribed to as it appears on your Shaw Bill and then confirm which channels are included in that package at our Channel Listings page. To check your current TV subscription: