The Not Authorized error message will appear on your TV when you are trying to view channels that are not included with your subscription. This error can also occur when channels have recently been added to your TV box but the signal for the update has not yet been received.

Reset the TV box

You can try to fix the Not Authorized error by resetting your TV box.

  1. Power off the TV box.
  2. Detach the power cable from the back of the unit, and from the wall outlet or power bar.
  3. Wait 30 seconds and then reconnect the power cable to the unit and the power source.
  4. Wait up to 2 minutes for the TV box to reboot.
  5. Power on your TV box and test it again.

Video Tutorial: How to reset your Shaw TV box

Can't view the video? Click here to view on YouTube.

Your guide listing may read "To Be Announced" for up to one hour after resetting the box. The guide information will automatically re-populate over time.

Check your TV package for channel availability

You might be trying to view a channel that is not included with your subscription. If you know which package you are subscribed to (as shown on your Shaw bill) you can confirm which channels are included in that package using our Channel Listings page. Otherwise, you can log into your MyShaw account (App or Web) to see your channels.

  1. Sign in to
  2. Under My Services, click Manage TV.

Example Television MyShaw.jpg

3. Under My Channels, click View Channels to see your available channels.

My Channels MyShaw.PNG

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