What is On Demand?

On Demand gives you access to movie titles, sports features and TV episodes which you can order and watch instantly through your Digital Box. When you order from On Demand, you can watch a title as often as you like, until the order has expired.

You will need to be a Television subscriber with either Digital or HDTV programming to be able to access and view the selections within the On Demand library.

Note: As of November 14 2024, vod.shaw.ca will no longer be available. Continue to view and order your favourite On Demand content from your set-top box.

Main Features of On Demand

The main features of On Demand include but are not limited to the following:

Content: Access to an extensive library of movie titles, sports features and TV episodes 24/7
Convenience: Ability to watch titles instantly on your Digital Box
Control: Pause, Rewind and Fast Forward, just as you would with a DVD (Fast Forward is not supported on ad supported content)
Watch more than once: Watch a title as many times as you like until the order has expired (normally a 24-48 hour time frame which begins the moment that the title is ordered)
Wishlists that allow you to compile a list of your favorite choices and decide later which you would like to order
Subscription Video On Demand: Pay a low monthly fee which gives you unlimited access to any of the featured selections. Shaw offers subscription On Demand services including Crave On Demand, Super Channel On Demand, and Hollywood Suite On Demand.

How to order a title from On Demand

To order an On Demand title, you need Shaw-authorized digital or high-definition hardware and programming to access the content, if it is available in your area. Order On Demand through your Shaw remote control.

For further instructions on how to place an order in On Demand, please refer to: Ordering a title in On Demand.

On Demand Wishlists

Whenever you come across an On Demand title that you are interested in watching at a later date, press the FAV (Favourites) button on your Shaw Remote to add the title to your Wishlist. This allows you to compile a list of your choices and decide later whether you would like to order them.

To access your Wishlist:

Press the ON DEMAND button
Press the DOWN arrow until Wishlist is highlighted and press OK
To remove a title from the Wishlist:
1. Use the UP and DOWN arrows then highlight the title
2. Press the FAV button
To order a title from the Wishlist:
1. Use the UP and DOWN arrows then highlight the title
2. Press the OK button
3. Follow the prompts to complete the order

Your Digital Box has a limit of 50 titles that can be displayed in the Wishlist.

Parental Controls/Locks

By configuring the Settings on your Digital Box, you can:

Restrict access to On Demand
Require a PIN to make purchases through On Demand and Pay Per View

To configure Parental Controls on your Digital Box, please perform the initial setup below:

Press MENU/SETTINGS twice on your Shaw Remote to display the Main Menu in a full screen
Press the DOWN arrow until you reach Setup
Press OK
Navigate to the Parental Control Setup option using the ARROW buttons
Press OK
Enter a 4-digit PIN of your choice. This is the PIN that will be required to be able to make changes to the Parental Control Setup in the future
Enter the PIN again to confirm
To restrict access to On Demand and require a PIN to enter:
1. Select Service Locks and press OK
2. Press OK to apply a lock to Video On Demand; a padlock icon should appear
3. Press the LAST button to return to the previous screen
To require a PIN to make purchases through On Demand and Pay Per View:
1. Select PINs Setup and press OK
2. Press the DOWN arrow once to highlight the box to the right of Enter new Purchase PIN:
3. Enter a 4-digit PIN (you can choose a PIN that is identical or different from the locks PIN you entered above)
4. Enter the 4-digit PIN again to confirm
Press the EXIT button to finish the setup

Note: If you have more than one Digital Box in the home, you will need to configure each box separately to apply the Parental Control Locks. For more Parental Control options such as TV Rating Locks or Movie Rating Locks, please refer to: How to use Parental Controls on Shaw TV.

How to exit On Demand

To exit On Demand on your Digital Box:

Press the EXIT button on your Shaw Remote
Ensure that Yes is highlighted, if it is not, use the ARROW buttons on your remote to highlight Yes
Press OK

Alternatively, simply press the EXIT button twice to exit On Demand.

Frequently Asked Questions

Learn more about On Demand with our FAQs.

What is the difference between On Demand and Pay Per View?
On Demand allows you to order a title any time you want and gives you a 24-48 hour time frame (depending on the title) to enjoy your order. The time frame starts the moment you place your order. During that time frame, you can Pause, Play, Rewind, or even shut off your Digital Box and come back to watch it later, provided that the time frame for your order has not expired.

Pay Per View does not have this time frame option, however, it is an ideal choice for watching live events such as UFC or WWE as well as other new-release movie titles that only start at scheduled times and can be watched only at the time they are being broadcast.

Is On Demand Free?
On Demand is a free service with both paid and free content. You will need to be a Shaw Television subscriber with either Digital or HDTV programming in order to access and view the selections within the On Demand library.

Why does some content contain advertisements?
Some subscription video on-demand content is ad-supported and will have short, built-in commercial breaks that can't be skipped.

Why can't I Fast Forward some content?
Content that is ad-supported will not allow you to skip forward through the content unless it has dynamic ad insertion enabled on it.

What is Dynamic Ad Insertion?
This allows for more flexible and customizable advertisements in addition to the built in advertisements. Video content with this enabled can skip forward through the content rather than being forced to watch from the beginning.