downgrading service

[burndog]

Does anyone know if there is a direct line to cancellations. I have been hold for over 5 hours and still no one to talk to. I have had to sit by a wall outlet so my cell phone could recharge once and will be doing it again shortly.

Last week was the same thing, except I only waited 4 hours before giving up. Then after waiting for 1.5 hours with chat, was told I would have to call for cancellation. 

After being with Shaw for 25+ years, it sure feels like they cater to new customers while neglecting their long time customers in both pricing and service. I am sure if a new customer was wanting service they be able to talk to someone quickly.

[burndog · Accepted solution]

Please forgive my rant in my previous post. I finally got through now that the call back is working. I have downgraded my package and the people I spoke with were very helpful and sympathetic. Although I will have slower internet and not as many channels, I was offered a minimal package that is affordable to me these days.

I know with school beginning that it is a very busy time of year for customer service, and regret my earlier post as it was created in the "heat of the moment. All is good now...Thanks Shaw!

[marlisle]

I am cancelling service and switching to Telus,. They had me on hold for 2 days for over 5 hours. Tried chat and they asked what they could help me with, I told them to cancel my Shaw, they actually erased my chat window not once but twice. This treatment is ridiculous and suspicious. I have been with Shaw for 25 plus years and phoned to find out why my bills are a different amount every month, they did  not give me a straight answer.  I have preapproved payments and haven't noticed until this month which the payment went up over 25 dollars for no reason. watch your bills people

[shaw-tony]

@marlisle I am very sorry for the long waits and appreciate your long-standing business with us. I appreciate your feedback on your chat experience. An alternative we have available is to contact us on Facebook and Twitter. Thank you for your continued patience.

[missnomi]

Shaw has been bought out by the bully, Rogers.

Wanna save money and get rid of the bully? Switch to Lightspeed - it's less that half the price and excellent customer service.

[mdk]

@missnomi wrote:  it's less that [sic] half the price

Half? Really? For new customers:

Lightspeed (per month)

Home Cable 5 5 Mbps/0.5 Mbps $23.95
Home Cable 15 15/1.5 $32.95
Home Cable 30 30/2.5 $32.95 "flash sale"
Home Cable 75 75/7.5 $39.95 "flash sale"
Home Cable 250 250/15 $59.95 "flash sale"
Home Cable 300 300/15 $69.95
Home Cable 750 750/20 $79.95 "flash sale"
Home Cable 1000 1000/25 $89.95 "flash sale"

Current upload speeds are being increased to potential maximums of 100Mbps
on our Cable 300 & above plans as network upgrades are completed.

Bring your own modem and save money by not having to purchase or rent one.

Shaw (per month)

Fibre+ 10 10 $50
Fibre+ 25 25 $80
Fibre+ 150 150 $95
Fibre+ 300 300/100 $99
Fibre+ 750 750/100 $109
Fibre+ Gig 1000/100 $125
Fibre+ Gig 1.5 1500/100 $165

At 300 Mbps, either $69.95 or $99.00

At 1000 Mbps, either $89.95 or $125.00

Lightspeed costs are roughly 70% of Rogers (formerly Shaw, until March 31, 2023)

[rstra]

We have Can-Com at a second property. Internet 25 for $40 unlimited data. We only need 25 and it is enough to get us 4K. We take our FireTV stick for BlueCurveTV and to watch our recordings.