-- contact Shaw, and ask them to remotely logon to your c...

[mdk]

@macbeth440 -- contact Shaw, and ask them to remotely logon to your cable-modem to view the "signal strength" reaching the device.  Poor signal-strength can cause issues.  Shaw may need to dispatch a service technician to your residence, to investigate.

[luisitosan]

Also, constantly freezing signal, annoying.

[mdk]

@luisitosan -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support ( 1-888-472-2222 or www.shaw.ca/chat )

Contact Shaw Support, to get them to trouble-shoot your apparently-intermittent connection.

[Dragonsgrl]

same here 11 times today

8 yesterday 23 on Wed Been going out constant.y since first of may.

[mdk]

@Dragonsgrl wrote going out constantly since first of May.

When you contacted Shaw Support ( 1-888-472-2222 ) did they trouble-shoot your issue?

Did an Agent remotely logon to your system, to view the "signal strength" reaching their boxes?

Did you tighten all the connections (coaxial wall outlet to the cable-modem) ?

Did Shaw offer to ship you any replacement boxes?

Did Shaw schedule a technician to come to your home, to investigate?

You have waited long enough (since May 1st) -- it is time to get help from Shaw.

[JQ3]

No our other 2 TV’s are working fine

[mistiblu]

My main living room box has been doing this only for the last month or so.  At first it only seemed to happen just before 9pm pacific time every 10 days or so (because it seemed to always be at the same time, I thought it might be due to doing updates or some such to the box like Shaw used to do at around 1am).  It always seemed to be working fine the next day. 

But tonight it did it twice starting at 6:30.  The first time, I just switched over to my Roku and watched something there but when I switched back to the tv, it was still out so I did the unplug thing and all was well for an hour then it did it again.  I noted the code and looked it up finding this thread.  I never had this happen in the 5 or so years i've been using this type of wireless box/modem combo.

Frankly, I dread trying to contact Rogers as every time i've tried since the switch from Shaw, it's been an endless wait to get any service so was hoping to find some solution here.  Guess i'm going to have to buckle down and try again.