Fraud - Prime Video through Shaw

[OTK]

We got a new Shaw box and then through voice command asked for "Prime Video". A  notice came up that said our Prime account had expired and we had to enter a six digit code into "PrimeVideo/My/TV" website to restore our account. We did that and paid a subscription fee. Checking my Amazon Account later that night found that the Prime subscription does not expire until August. We got scammed out of a subscription fee via the Shaw Box. How did that happen? How does a scammer infiltrate the Shaw system?

[rstra]

@OTK  if the Prime subscription that you used for your BlueCurve box didn’t expire, why would Amazon take another payment? 

[OTK]

The gentlemen on the phone said it had expired on June 5 and I could not find the expiry date on Amazon during the call so i assumed he was correct.

[mdk]

@OTK -- I do not see any "scam" here. 

Before you got the new Shaw box, how did you watch Prime? On your TV, through the previous Shaw box, or over the Internet?

One can subscribe to Prime through the Shaw TV box, with the audio/video being fed through the box directly into your TV, or one can subscribe to Prime through Amazon's web-site, so that one can stream the audio/video directly over Shaw Internet, onto networked devices (desktop, laptop, tablet, smart-phone), and maybe wirelessly "cast" that stream the audio/video into a WiFi-enabled Smart-TV.

It seems that you now have BOTH subscriptions. Is that what you want, namely "Prime everywhere" onto all the screens inside your home?

[OTK]

we were watching Prime on the old box without issue. The real Prime account has no record of my payment to the scammers

[rstra]

@OTK  Is Prime now working on your BlueCurve? @mdk is right, you probably have two accounts. You can go to primevideo.com to manage your devices.

[OTK]

Prime is now working on Blue Curve. i only have one account. Amazon only shows one account and no record of the payment to the scammers.

[rstra]

@OTK  can you see a charge taken from your credit card? 

[OTK]

The charge is visible on my credit card site. It is not in Amazon real site.

[rstra]

@OTK  If it is a charge to Amazon, then it is likely that you have a second Prime account. Anyway, you will probably want to take it up with them.