First of all, I hope you kept your chat log. If you did,...

[rstra]

@Glocync  First of all, I hope you kept your chat log. If you did, please screen shot it and contact Shaw here:

https://www.shaw.ca/contact-us/your-voice

As for the problems, which cable box do you have, do you subscribe to Crave through Shaw?

[mdk]

@Glocync -- welcome to this peer-to-peer discussion forum, where volunteers try to assist.

A previous posting on this thread was:

‎2020-04-04 03:18 PM -- Ok this was solved by Shaw personnel...they just had to flip a switch and activate

I suggest that you contact Shaw again, and get them to "reprovision" your account, to resolve your issue.

It's too bad that the one Shaw Agent was not as well-trained as they should have been, to understand you.