We have LG OLED & I don’t know if 65 or 55 B8PUA. We t...

[Val1956]

We have LG OLED & I don’t know if 65 or 55 B8PUA.    We turn it off a few times a day & every night.    I have and older Bose cinemate 15/10, so I’ll see if I can hook that into the Shaw box, later today, & bypass the internal speaker again,thanks. 

[Val1956]

Ok, i went into the tv settings, changed sound to ‘stereo’ , then went down the screen to a ‘sync’ option, this gave me a slider button, which went left to right; slid it to the right, about 1/3 of the allowed movement.   So far, it seems to be working🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻.  I guess this is a tv adjustment for the a/v sync, but it’s intricacies are beyond me,  I just figured I’d move it, since it wasn’t working, for the sync, from where it was.   Look at me, don’t even know what I’m doing, but I keep trying!🤭🤭🤭🤭.      

[AKBes]

Both tv, goes out of sync over a short period of time 

[JeffGWpg]

I too have this sync issue. I find it is mainly on the American networks. The other day I turned to CBS to watch the Grammy's and 60 Minutes was on. The voices were so out of sync it was ridiculous. I flipped to another American network and same thing. When the Grammy's started, CITY took over the feed and the voices were fine.

When the last season of The Voice was on, same issue - recorded from NBC and voices *always* out of sync. Whenever I see this happen, I try different channels and it seems to always be limited to American network feeds. Even MSNBC / CNN are fine.

I gave up my Gateway setup for this and so far it's been par at best.

[JeffGWpg]

Last night I was messing with settings on my TV to see if I could find something that would make a difference. Nothing...nada...I tuned to CBS / NBC / FOX and saw that the voices were REALLY off. Eventually, I restarted the Shaw TV Player and that finally fixed the sync. It makes zero sense that it only affects certain channels.

[Tas]

I too have been having problems with shaw for the last couple months off and on.  The only help you get is the same old answer of... making sure cables are tight. Reset modem, etc.

Now I am having issues with the audio on Dysney app not being in sync.  I have had Shaw for many,many, many years  and have never had the amount of issues our neighborhood has been have the last couple months.

I really hope Shaw can get it together as when it works, it's the best you can get.

[steve21]

I have a new Samsung tv.  As soon as I got a blue curve box sync is out.  Go to setting on tv or Shaw box to adjust audio delay and that doesn’t work.  You need to advance the audio in order to sync it.  If u delay the audio on either the Samsun or Shaw it goes further out of sync.  Called twice now and they say it’s being worked on.   14 months now.   Hmmm.   On my Apple TV sync is perfect.     It’s the Shaw blue curve box.  Who can I speak to to get this expedited ?

[mdk]

@steve21 --  ... who ...

Not "talk", but try: https://www.shaw.ca/contact-us/your-voice/

to tell Shaw.

[Chamack]

I have just recently started having with not only sound timing but connecting and disconnecting. I threw out a pair of earbuds because I thought they were the issue. 
I just bought brand new ones and I have the same issue. 
They just sent me a new box and that did zero to rectify anything. 

[JeffGWpg]

"Your Voice" is probably not the best solution for support...

The reply I got basically told me to do all my own research and the suggested links had nothing to do with the issues I reported.

"Hello Friend,

Thank you for contacting Shaw. We are writing in response to the inquiry you made from "Your Voice" through our website and we would be happy to assist you.

We are sorry you are having difficulties enjoying your cable services. Here are links to the support pages for your issue.

https://support.shaw.ca/t5/tv-articles/how-to-troubleshoot-poor-picture-quality-pixelation/ta-p/5513

https://support.shaw.ca/t5/tv-articles/how-to-fix-a-blank-screen-on-your-tv/ta-p/6170

https://support.shaw.ca/t5/tv-articles/how-to-troubleshoot-no-sound-audio-with-a-digital-box/ta-p/62...

https://support.shaw.ca/t5/tv-articles/how-to-change-the-resolution-settings-on-your-tv-box/ta-p/589...

We are also happy to share that we offer hundreds of support articles and guides for all your Shaw services and products. Our wide range of self-serve solutions can be found here: https://support.shaw.ca/

This platform is great for voicing your concern and providing feedback. However, it is not the ideal method to resolve a technical issue. We do recommend reaching out to our front-line support staff. Our technical support agents can be reached over the phone at 1-888-472-2222, or via our live messaging here -- https://www.shaw.ca/contact-us. Thank you for your feedback via Your Voice. Enjoy your day and stay well!

Shaw Communications Inc. Calgary, Alberta
T 1-888-472-2222"