Three blinking dots

[Flamingo90]

Every time we go to change the channel in the last couple of weeks, three blinking dots show up instead of the picture. There's audio, but no picture until the channel is re-inputted. I've tried resetting the box, refreshing the system and unplugging, all to no avail. Is it time for a new box?

[mdk]

@Flamingo90 --  Is it time for a new box?

Possibly. This is a user-to-user discussion forum, not a path to Shaw Support.

Contact Shaw (1-888-472-2222 or www.shaw.ca/chat ) to get them to trouble-shoot.

Which TV box do you have? BlueCurve? Arris Gateway? Something older?

[Flamingo90 · Accepted solution]

It was because of the recently downloaded/used Prime Video app. Logged out of it, and now the BlueCurve box is back to normal.