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Three blinking dots

Flamingo90
Grasshopper

Every time we go to change the channel in the last couple of weeks, three blinking dots show up instead of the picture. There's audio, but no picture until the channel is re-inputted. I've tried resetting the box, refreshing the system and unplugging, all to no avail. Is it time for a new box?20210722_210750.jpg

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It was because of the recently downloaded/used Prime Vide...

Flamingo90
Grasshopper

It was because of the recently downloaded/used Prime Video app. Logged out of it, and now the BlueCurve box is back to normal. 

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--  Is it time for a new box? Possibly. This is a user-to...

mdk
Grand Master

@Flamingo90 --  Is it time for a new box?

Possibly. This is a user-to-user discussion forum, not a path to Shaw Support.

Contact Shaw (1-888-472-2222 or www.shaw.ca/chat ) to get them to trouble-shoot.

Which TV box do you have? BlueCurve? Arris Gateway? Something older?

 

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It was because of the recently downloaded/used Prime Vide...

Flamingo90
Grasshopper

It was because of the recently downloaded/used Prime Video app. Logged out of it, and now the BlueCurve box is back to normal. 

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