FAQs
I forgot to make a payment. What happens to my services?
If you miss a payment, you may be subject to late payment charges, and your services may be suspended. If you’d like to make a payment or a payment arrangement, please sign in to MyShaw>.
Stop worrying about missed payments with Automatic Payments! Set up Automatic Payments through your credit card or bank account and we’ll always notify you when your bill is ready.
Why was I charged a Late Payment Charge on my bill?
A late payment charge is applied to your bill when your account has an unpaid balance from a previous bill.
If we don’t receive payment for the amount due on your account by the required payment date on your bill, we apply a late payment charge that accrues daily and will be calculated and compounded monthly on the outstanding amount from the start date of the monthly service period to which the outstanding amount applied until the date we receive that amount in full.
Timelines for payments to reach us may vary depending on the method of payment used.
The fastest way to pay your unpaid balance is through Visa Debit, Debit MasterCard or credit card. Just sign in to MyShaw>, make your payment and follow the prompts.
If you’re set up for Automatic Payments, on your scheduled withdrawal date, we'll charge any unpaid and outstanding amount, including any late payment charges, from the pre-authorized payment method on your account (example, a credit card or bank account withdrawal).
What if I’m having difficulties making payments?
If you’re having difficulties making payments, you can request a payment extension.