As the implications of COVID-19 continue to evolve, our dedication to you, our number one priority, does not. We adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers.

Hours of operation

Effective August 4, 2020 our new hours of operation for Support are:

Service Phone Chat & Messaging

8AM-9PM Mon-Fri
8AM-8PM Sat & Sun

9AM-9PM Mon-Sun

Billing 7AM-9PM Mon-Sun
7AM-9PM Mon-Sun
Service Activation 7AM-10PM Mon-Sun
Technical Support 7AM-10PM Mon-Sun
Shaw Mobile 8AM-11PM Mon-Sun 8AM-11PM Mon-Sun
Social 7AM-9PM Mon-Sun
*Social hours include Billing, Sales and Tech Support

We are currently experiencing longer than normal wait times at our call centres, for the best way to contact Shaw, Connect on Live Messaging straight through your device! 

Don’t want to wait on the phone? You can always manage your account with My Shaw app or Web and My Shaw Mobile via Web. 

Visit our Contact Us page for additional information.


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