As Rogers comes together with Shaw, our dedication and number one priority continues to be to you. We adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. See below for our hours of operation (Some times subject to change).

Hours of operation

Note: All times listed below are in your local time unless stated otherwise.

Effective Oct 1, 2023 our new hours of operation for Support are:

Service Phone Messaging
Sales

8AM-7PM Mon-Sat
9AM-5PM Sun

9AM-7PM Mon-Sat
9AM-5PM Sun

Billing 7AM-7PM Mon-Sat
9AM-5PM Sun 
7AM-7PM Mon-Sat
9AM-5PM Sun
Service Activation 7AM-9PM Mon-Sun 7AM-9PM Mon-Sun
Technical Support 7AM-10PM Mon-Sun 24/7
Shaw Mobile 6AM-10PM PST Mon-Sun 6AM-10PM PST Mon-Sun
Social 7AM-9PM PST Mon-Sun


The best way to contact us is to connect on Live Messaging straight through your device.

Don’t want to wait on the phone? You can always manage your account with My Shaw app or Web and My Shaw Mobile via Web. 

Visit our Contact Us page for additional information.

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