My Shaw is how Shaw customers keep track of bills, make payments, adjust account details, and manage Shaw services. You can access My Shaw through the website (my.shaw.ca) and through the My Shaw app (Apple App Store | Google Play Store). To log in and manage your account, you'll need the primary account holder's Shaw ID and password.

Creating a Shaw ID

To get started with My Shaw you will first need a Shaw ID. You can create a Primary Shaw ID at https://register.shaw.ca or through the My Shaw app. See How to: Create a Shaw ID for more details.

Account Options

Want to be independent? My Shaw has you covered. Just some of the self-serve account options you'll be able to do for yourself with My Shaw:

Billing Options

Whether you're trying to get ready for your taxes or just trying to pay your bill, My Shaw will make sure that you have access to self-serve billing options:

Troubleshooting

My Shaw can be connected to some of the equipment in your house and can sometimes help you self-serve troubleshooting.

MyShaw-Troubleshoot-Restart-modem.jpg

 

Manage account using My Shaw website

To manage your accounts using the My Shaw website:

  1. Sign in to my.shaw.ca.
  2. Click My Bills to manage your Shaw bills, transactions, and payments.
  3. Click My Profile to manage your accounts, Shaw IDs, Shaw email accounts, and Shaw Go WiFi Devices.
  4. Click My Services and select a service to manage from the drop-down menu.

MyShaw website My Bills menu.jpg

Manage account using the My Shaw app

To manage your accounts using the My Shaw app (Apple App Store | Google Play Store)

  1. Open the My Shaw app.
  2. Tap Billing to manage your Shaw bills, transactions, and payments.
  3. Tap More to manage your accounts, Shaw IDs, Shaw email accounts, and Shaw Go WiFi Devices.
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