My Shaw is how Shaw customers keep track of bills, make payments, adjust account details, and manage Shaw services. You can access My Shaw through the website (my.shaw.ca) and through the My Shaw app (Apple App Store | Google Play Store). To log in and manage your account, you'll need the primary account holder's Shaw ID and password.
How to create a Shaw ID
To get started with My Shaw you will first need a Shaw ID. Your Shaw ID is what you will use to login to your My Shaw account. A Shaw ID will consist of an email address and a password.
You can create a Primary Shaw ID at https://register.shaw.ca or through the My Shaw app. See How to: Create a Shaw ID for more details.
Tips for creating a Shaw ID
- Prior to creating a Shaw ID, be sure that you have not already created one previously. If you are not sure, you can visit the My Shaw sign-in page and enter what you think your email and password is for your Shaw ID. If you are not sure of your credentials, you can click the Forgot your Shaw ID or password links as seen here:
- Note that your Shaw ID email may not be the same as your Shaw email address (it depends on which email you used to set up your Shaw ID originally. If you are not certain click the “Forgot your Shaw ID” link on the My Shaw sign-in page).
- When setting up your Shaw ID, note the requirements for the password which are:
- Minimum 8 characters.
- A number.
- An uppercase.
- A lowercase character.
Account Options
Once you have successfully set up your My Shaw account, you can then access My Shaw via My Shaw Web or through the My Shaw app (See above for download links). Here is a look at Just some of the self-serve account options you'll be able to do for yourself with My Shaw:
- Manage my Shaw services
- Creating a Shaw ID
- Changing your My Shaw password
- Setting up two-step verification for Shaw ID
- Viewing your Shaw plan agreement
- Update your contact information
- Linking multiple Shaw accounts
- Activate a Hitron modem using the My Shaw app
My Shaw is also the quickest way for you to view your Shaw bill and see past billing statements.
Billing Options
My Shaw can be used to connect some of the equipment in your house and can assist you with self-serve troubleshooting of your modem and refreshing your TV channels.
- Viewing your current bill
- Viewing the current balance due
- Seeing when your next payment is due
- Making a payment online
- Subscribing to eBills
- Viewing your billing history
- Viewing your past transactions
With My Shaw, you can also troubleshoot equipment issues.
Troubleshooting
My Shaw can be connected to some of the equipment in your house and can sometimes help you self-serve troubleshooting.
Manage your account using the My Shaw website
To manage your accounts using the My Shaw website:
- Sign in to my.shaw.ca.
- Click My Bills to manage your Shaw bills, transactions, and payments.
- Click My Profile to manage your accounts, Shaw IDs, Shaw email accounts, and Rogers WiFi Hotspots (formerly Shaw Go WiFi) Devices.
- Click My Services and select a service to manage from the drop-down menu.
Manage your account using My Shaw app
To manage your accounts using the My Shaw app
(Apple App Store | Google Play Store)
- Open the My Shaw app.
- Tap Billing to manage your Shaw bills, transactions, and payments.
- Tap More to manage your accounts, Shaw IDs, Shaw email accounts, and Rogers WiFi Hotspots (formerly Shaw Go WiFi) Devices.
