We’ve upgraded our billing system to help serve our customers better. You may notice some changes to your bill, especially the first bill you receive after your account has been upgraded to the new system.
Here’s what you should know:
You will be invoiced for the current month of service. Just like before, payment is due after 30 days from the invoice date.
As the change may occur after the start of your billing cycle, you will notice partial charges for your services from the date of your change to the end of the month.
Automatic payment information will be moved to the new system. You can find your payment and new withdrawal amount by signing in to My.Shaw.ca or the My Shaw app at least one day after your invoice date.
In some instances, the automatic payment information may have been reset.
Breaking down your bill
Your bill will look like this:
Date this invoice was issued.
The latest date you can pay your balance without incurring any additional fees.
Summary of your account
All the charges and payments on your account for your services.
Transfer of balance
The amount remaining from the previous billing system, including any payments and charges from before the date of the system change.
Changes since your previous invoice
Partial charges for services active on your account between the billing upgrade date to the end of the month
Charges incurred for your current month of service.
Page 2 of your bill:
Details of current charges and changes since your previous invoice
An item-by-item breakdown of all services and purchases made on your account, including any current promotions.
Auto payment reset
In the process of upgrading our billing system, we are also moving previous Auto Payment arrangements. In some cases, however, the transfer of data may not have occurred. If your account was impacted, you will need to log in to My Shaw and re-establish your Auto Payments. It takes up to 30 days to process any changes to your banking or credit card information. To ensure a smooth transition, we encourage customers to manually make a payment for the balance on the first invoice you receive after the billing system upgrade.
Whenever you change or add to your services, your next bill may include partial charges. This pro-rated amount covers the time between the date of the change to the end of the month. These charges will be listed in the “Changes since your previous invoice” section of your bill. Check this video for more information: