You can view bills, set up Auto payment, set up your eBill and view your current bill status using theMy Shaw app. Download the My Shaw app on theApple App Storeor get it onGoogle Playfor your Android device.
Billing system upgrade
We’ve upgraded our billing system to help serve our customers better. You may notice some changes to your bill, especially the first bill you receive after your account has been upgraded to the new system.
Here’s what you should know:
You will now be invoiced for the current month of service. Just like before, payment is due after 30 days from the invoice date.
As the change may occur after the start of your billing cycle, you will notice partial charges for your services from the date of your change to the end of the month.
Automatic payment information will be moved to the new system. You can find your payment and new withdrawal amount by signing into My.Shaw.ca or the My Shaw app at least one day after your invoice date.
In some instances, the automatic payment information may have been reset. Read below for more details.
In the process of upgrading our billing system, we are also moving previous Auto Payment arrangements. In some cases, however the transfer of data may not have occurred. If your account was impacted, you will need to log into My Shaw and re-establish your Auto Payments. It takes up to 30 days to process any changes to your banking or credit card information. To ensure a smooth transition, we encourage customers to manually make a payment for the balance on the first invoice you receive after the billing system upgrade.
Whenever you add to or change your services, your next bill may include partial charges. This pro-rated amount covers the time between the date of the change to the end of the month. These charges will be listed in the “Changes since your previous invoice” section of your bill.