It’s finally arrived: Your very first bill from Rogers (formerly Shaw). As a new customer, we want to ensure you understand how and why you’re getting billed. This article will help familiarize yourself with the various elements of our bill.
You can view bills, set up Auto payment, set up your eBill and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device.
Example of your first bill
Your first bill will look like this:
The unique account number associated with your primary Shaw account which you may need to register for free service such as Ignite TV and Rogers WiFi Hotspots.
Date this invoice was issued.
The latest date you can pay your balance without incurring any additional fees.
Summary of your account
All the charges and payments made on your account for your services, as well as other additional charges such as any one-time activation or installation fees or Video On Demand.
Charges including a one-time activation fee plus installation fees when applicable.
Charges incurred for your current month of service.
Page 2 of your bill: Details of current charges
An item-by-item breakdown of all services and purchases made on your account, including any current promotions.
Your billing cycle
When you get your bill, it will be for the current month of service. At the end of your service period, or after 30 days, payment will be due for the total amount Any additional purchases made during that month, such as Video on Demand and long distance, will be added to the subsequent bill. See Understanding your billing changes for more on understanding the differences in your bill.
What happens next?
For our new customers, we’ve created a checklist that will help familiarize yourself with the different ways we’ve made billing easier for you.
✔ Download the My Shaw app for your smart phone
The app is the easiest and most convenient way to manage your account, as well as the fastest way to contact Support.
Get your bill emailed directly to you and skip the paper and mail carrier. As well, you don’t need to worry about forgetting to pay your bill when setting up Auto Payments to withdraw from a credit card or bank account.