Shaw Go WiFi provides you with a Shaw Internet experience beyond the home allowing you to get online anytime you are in a Shaw hotspot. Once you register your mobile devices for Shaw Go WiFi, they will automatically connect every time you enter a Shaw Go WiFi hotspot. In the event that you are having issues connecting to Shaw Go WiFi, please use the Shaw Go WiFi Frequently Asked Questions below.
Learn how to troubleshoot common Shaw Go WiFi issues with these Frequently Asked Questions.
Does Shaw Go WiFi count towards my bandwidth usage?
What is 'ShawPasspoint' and how is it different from 'ShawOpen'?
I have a device that is registered to use 'ShawOpen'. How can I start using 'ShawPasspoint'?
How does the 'ShawPasspoint' profile get added to the device?
What kind of profile is the 'ShawPasspoint' Profile?
I don’t feel comfortable installing a profile on my device. Can I still register my device? Why is a profile necessary?
I don’t like having the 'ShawPasspoint' profile installed on my device. Can I remove the profile and still use Shaw Go WiFi?
Where can I manage the 'ShawPasspoint' Profile on my iOS device?
When can use my Android device on 'ShawPasspoint'?
Why does my device still connect to 'ShawOpen' sometimes, even though it’s registered for 'ShawPasspoint' and I have the 'ShawPasspoint' profile on my device?
When I manually select the 'ShawPasspoint' SSID, I’m asked for a username and password, but none of my Shaw credentials work here. What do I do?
I'm connected to Shaw Go WiFi, but the login page isn’t loading, what do I do?
How can I manage my Shaw ID?
Why can’t I sign-in-to the Shaw Go WiFi network?
Which of my devices are compatible with Easy Device Registration?
I would like to request a new Shaw Go WiFi hotspot. How can I do this?
Note: If you are a business looking to add a Shaw Go WiFi hotspot, we recommend checking out Smart WiFi by Shaw Business, which is one of our outstanding Business WiFi offerings that includes a Shaw Go WiFi hotspot for your customers.