Shaw Go WiFi allows you to stay connected no matter where you are with access to Canada’s largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to every Shaw Mobile and Shaw Internet customer.
Having issues connecting? See if your question has been answered in our Frequently Asked Questions below.
General FAQs
Learn how to troubleshoot common Shaw Go WiFi issues with these Frequently Asked Questions.
Does Shaw Go WiFi count towards my bandwidth usage?
No. Connected devices are subject to our Acceptable Use Policy, but data consumption over Shaw Go WiFi doesn't impact monthly Internet package data allowance.
What is ShawPasspoint and how is it different from ShawOpen?
ShawPasspoint allows for easier registration for Apple devices. You can register for Shaw Go WiFi from any location with an Internet connection and without having to be physically near a hotspot.
I have a device that is registered to use ShawOpen. How can I start using ShawPasspoint?
Apple devices using iOS 8 or later can upgrade to the ShawPasspoint network using the Get Started page. Once registered, your device will enable automatic connection to ShawPasspoint and ShawOpen.
When you connect to the ShawPasspoint network for the first time, it will update to be the only connection in your list of registered devices in My Shaw.
When I select ShawPasspoint I’m asked for a username and password, but none of my Shaw credentials work here. What do I do?
If you need to manually connect your Apple device to ShawPasspoint and you are asked for credentials, it means your device isn’t yet registered. You’ll need to register your device on our Get Started page. Once registered, your device should automatically connect!
To make sure your device is compatible to connect to ShawPasspoint see About: ShawPasspoint SSID
Why does my device still connect to ShawOpen sometimes, even though it’s registered for ShawPasspoint?
Apple devices may sometimes connect to ShawOpen even when ShawPasspoint is available due to iOS specific behaviour to choose the network it finds first.
Troubleshooting FAQs
I'm connected to Shaw Go WiFi, but the login page isn’t loading, what do I do?
Once you have connected to a Shaw Go WiFi hotspot you will need to open a browser. If you've already registered your device, you will automatically be connected. If not, you will need to log in.
If the login page is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https - like Google or Facebook). Try these steps:
If you have an Android device:
- Confirm you see the “Your connection is not private” screen
- Select Advanced
- Select Proceed to WiFiSignOn.shaw.ca
- You should now be re-directed to the login screen
If you have an iOS device:
- Confirm you see the Safari cannot open the page because it could not establish a secure connection to the server screen
- Tap the URL bar at the top of the Safari web browser
- Go to a website that is not secured (i.e. neverssl.com)
- You should now be re-directed to the login screen
How do I report a hotspot that isn’t working?
If you appear to be connected but cannot access the Internet, move to another Shaw Go WiFi hotspot and report the location of the faulty hotspot by submitting feedback through the Shaw Go WiFi Finder app on the Google Play Store or iOS App Store, or by calling Technical Support team at 1-855-877-WIFI (9434).
I am unable to auto-authenticate to a WiFi hotspot, what can I do?
You may be unable to authenticate to the network if you have exceeded the number of devices you can connect to Shaw Go WiFi on your account. The number of devices you can connect to depends on your current Internet plan.
To find out how many devices you can connect to Shaw Go WiFi:
- Log in to My Shaw
- Select Manage Internet
- Scroll down to Shaw Go WiFi devices
- Below your list of registered devices, you’ll see your number of available devices
Why does the sign-in page continue to display after I have already signed in?
The sign-in page may continue to display on some Android devices, even after a successful connection. If this occurs:
- Go into Settings > Wi-Fi > Select ShawOpen > Forget
- Once done, re-connect to ShawOpen and sign in again. You should now be able to access the web.
Why can’t I sign-in to the Shaw Go WiFi network?
If your device has cookies disabled, you may not be able to sign into the Shaw Go WiFi network. You can re-enable cookies through your mobile devices settings menu, or through your computer's Internet browser settings.
I would like to request a new Shaw Go WiFi hotspot. How can I do this?
To request a new Shaw Go WiFi hotspot, please email your suggestion to wifisuggestions@sjrb.ca and include the following details:
- Reasoning for Hotspot:
- Street Address:
- City, Province:
- Phone:
- Email:
Note: If you are a business looking to add a Shaw Go WiFi hotspot, visit Smart WiFi by Shaw Business which includes a Shaw Go WiFi hotspot for your customers.